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“Great Rooms”

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Novotel Sydney Norwest
Ranked #2 of 2 Hotels in Baulkham Hills
Sydney, Australia
Level Contributor
97 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great Rooms”
Reviewed 11 August 2014

A new acquisition to the Novotel brand. The rooms are roomy and comfortable and quiet. The Restaurant food is great. The problem encountered with pre-purchased food online took several days to resolve.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank oziwarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, General Manager at Novotel Sydney Norwest, responded to this review, 14 August 2014
Dear Oziwarren

Thankyou for your positive feedback regarding the Hotel and please except my apologies for the pre-purchase mix up .We look forward to welcoming you back to the property soon

Kind Regards
Paul Donnelly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

323 reviews from our community

Traveller rating
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    130
    64
    23
    14
See reviews for
45
96
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135
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

enjoyable afternoon having high tea with friends.
The service was excellent by all staff members, who where friendly and attentive.
I enjoyed the food very much.
I will certainly return and will recommend it to my friends.

  • Stayed June 2014, travelled with friends
    • Cleanliness
    • Service
Helpful?
2 Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review, 5 August 2014
Good Morning Margaret,

Thank you for your excellent review, I will pass your feedback on to our Executive Chef and Restaurant Staff.

We look forward to welcoming you back very soon.

Regards
Chantelle Basha
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 August 2014

Great if you need to be in Greater Western Sydney for an overnight.
Good room-type options.
Restaurant a little average but with high-end pricing.
Suggest that this is a Business traveller oriented hotel. Not much charm for Leisure traveller.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank C-Tis-Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review, 5 August 2014
Good Afternoon,

Thank you for the review of our Hotel, your feedback is valued greatly. We hope to welcome you back in the near future.

Regards
Chantelle Basha
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2014 via mobile

Always stay here on business trip. Used to be Crowne Plaza but changed to Novotel this year. Nice and spaceful room, great staff and nice facilities: they have a shuttle bus service around the business park and the staff are always happy to help and organise something for guests. Have been here and couple of times and always enjoy the stay.

Stayed July 2014, travelled on business
Helpful?
Thank catherinecoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review, 1 August 2014
Good Afternoon Catherine,

Thank you for the great review of our Hotel, we look forward to welcoming you back in the near future.

Regards
Chantelle Basha
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2014

My partner and I stayed here for one night over the weekend, and were pleasantly suprised. We chose this property based on its location - being close to a function we attended. It's a lovely hotel, and the staff are great - especially Lucy on Reception. Despite being on a main road, the grounds of the hotel are surrounded by some beautiful landscaping, which we quite enjoyed, and even in our room there was minimal noise. Did not eat at the hotel. Also appreciated the late check out of 11am on Sunday. Working for Accor myself, I would recommend this property to anyone looking for a hotel out of the way, and not necessarily close to the city.
The 2 things i would comment on is that the doona on the bed was incredibly thin - keeping in mind it is the middle of winter and not everyone likes to sleep with heater on, and also that there is no signage outside the hotel - the only way we worked out that this was, in fact, the novotel, was to drive up the driveway and see a small sign in tiny print saying "novotel guest parking only'. Other than these 2 things, we had a great stay :)

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
Helpful?
1 Thank marathonrunner93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review, 1 August 2014
Good Afternoon,

Thank you for the fantastic review of our Hotel, we hope to welcome you and your partner back very soon.

Regards
Chantelle Basha
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 June 2014

Sure it's a little out of the way, and technically also not in Baulkham Hills but Castle Hills, but we can forgive them that... the room I stayed in was fine - large, spacious, the typical Novotel double bed, comfortable enough.

Breakfast was fine - even the latte there was no extra charge and actually very nice. Not what you usually get from a hotel.

Internet connection was fast enough and the staff at the reception very attentive and caring.

Absolutely no complaint at all about this place.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taipeiredlion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review, 26 June 2014
Good Morning,

Thank you for the excellent review of our Hotel, and taking the time to provide your valuable feedback. We hope to welcome you back to the Hotel in the near future.

Regards

Chantelle Basha
Front Office Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberley, United Kingdom
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 June 2014

This used to be the Crowne Plaza hotel and recently changed to Novotel. Not easy to find as there are no signs outside the hotel!
The rooms are average and could do with some renovation. Bar area good as was breakfast but the main plus was the friendliness & customer service ethic of the staff.
Am sure that in time this hotel will reach the standard of other Novotels. Was situated very close to the office I was working in so suited me well although if you wanted to be near Sydney then not so good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cliff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, General Manager at Novotel Sydney Norwest, responded to this review, 26 June 2014
Good Morning Cliff L

Thank you for your feedback. In relation to the signage we apologise and understand your frustration, we are working towards resolving this issue in the next few weeks. We look forward to welcoming you back, and once again thank you for taking the time to share your feedback.

Regards
Paul Donnelly
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Sydney Norwest

Property: Novotel Sydney Norwest
Address: 1 Columbia Ct, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Official Description (provided by the hotel):
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills

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