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“Not happy.”

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Adina Apartment Hotel Norwest
Ranked #1 of 2 Hotels in Baulkham Hills
Certificate of Excellence
Tamworth
1 review
“Not happy.”
Reviewed 1 July 2014

Left short of money on holidays due to payment policy.
Had to move rooms to get the size bed that we requested on reservation.
Once we got the correct room, the room itself was good and very clean. !!!


  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, 2 July 2014
Dear Michael,

Thank you for your feedback on your recent stay at Adina Apartment Hotel Norwest.

We are very sorry to hear that you faced shortage of funds due to our payment policy on yor holiday. However, we are also glad to know that the bedding issue was taken care off and you were satisfied overall with the facilities.

If you wish to discuss the payment policy issue, please contact us on 02 8848 3300 or email me directly at sredij@adinahotels.com.au.

Kind regards,

Sai Redij
Hotel Manager
Adina Apartment Hotel Norwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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788 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
Reviewed 30 June 2014

Stayed twice for business in different room types for weeks on end.

Positive : Nice size room, friendly staff, decent bar/cafe, location handy for work.

Negatives : queen size beds are two single beds pushed together!!

Internet stupidly expensive, crap TV channels/choices & thin walls.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 June 2014 via mobile

Rooms are big and clean.
Staff is warm and welcoming.

Gym is small but is pretty good.

There is a good restaurant next to the restaurant and serve delicious
food.

To get the best deals; call up the hotel and check for discounts and ask for the type of discounts available.

Best feature:
If you are travelling to Norwest Business park or within 10 km radius from hotel you just got to book a shuttle which comes as a free bee for the stay.

Stayed May 2014, travelled on business
Helpful?
Thank Suhel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2014

We stayed as a family booking two rooms, 1 of which was a 1 bedroom, the other was a studio room. The apartments are basically new and it felt really clean and comfortable. The studio was a great size, larger than I expected. It features a nice cafe downstairs and it's just down the road from the supermarket which is perfect. It's in a business park which is great because it's got very little traffic around and minimal noise. There are plenty of carparking spaces and even a pullout bed in the 1 bedroom. The only downside is that I was charged for 2 bottles of beer that we didn't drink and there were no pots and pans in the 1 bedroom kitchen even though there was an oven and stovetop with utensils. I'd definitely stay there again if I were visiting the area.

Room Tip: I think just about any would be fine, the apartment is under 2 years old so all the decor is pretty...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2014

My experience was excellent all amenities were of a high standard. Staff were very helpful and pleasant. The only criticism I have is that I accidentally left two items of clothing in the wardrobe and no one called to tell me that I had done this and I feel that this type of thing could be avoided if house keeping reported these things immediately to management and a phone call to the customer would be appreciated before they have travelled home. However when I did realise my mistake staff were very helpful tracking down my items and arranging delivery back to me.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014

Was comfortable place to have to live for 19 months, close to all mum & I needed to Dr's etc. Friendly staff. Restaurant great, Peter is a very nice person. All okay to stay there and be part of their family, just be careful of car park, they hit your car and take off and no responsibility taken.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Janelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadden
1 review
Reviewed 23 June 2014

The Adina Norwest team was attentive and responsive to my needs. The self-catering apartment was well set up and the overall standard of the room was great. There is plenty of off-street parking and there is no charge for parking.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Warren N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Norwest

Property: Adina Apartment Hotel Norwest
Address: 22 Brookhollow Ave, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Phone Number:
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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