My husband and I booked accommodation at the Bellagio after friends of ours stayed there and said how lovely it was. We had a wedding at Dee Why, so it was nice and close. We chose to stay Friday & Saturday night (the wedding was on the Saturday) so we could relax for a bit. Upon checking in, we were told we were upgraded from a one bedroom apartment with garden view to a one bedroom apartment with an ocean view - which was a lovely surprise. Our first impression of the apartment was that it was incredible - top-of-the-line appliances in the kitchen, lovely ocean view, heated towel racks & heated tiles in the marbled bathroom, the automated shutters in the lounge room, and it just looked lovely. The one down side was the carpet - as people did mention, it looked like it as in desperate need of replacing. But other than that the apartment was very clean, and considering we only paid $209 a night we were very happy.
However, that night whilst trying to get to sleep we realised just how noisy it was in the bedrooms. It seemed as if the windows weren't properly sealed, because the traffic noise was horrendous. I know that you'll get this with any hotel that's on a main street, especially if you're only two floors up, but I also think there should be better soundproofing to allow people to have a good night's rest. If that wasn't bad enough, we were woken up at 12am by people next door either on the roof top terrace or the balcony (both of which you're not allowed to use after 10pm due to noise restrictions) talking loudly. This continued until 3am, and during that time we were kept awake. It was absolutely ridiculous. The following morning when reception opened at 9am I called them and spoke to Chloe and put in a complaint - apparently for a noise complaint the guests are to be fined $300, but I'm not sure if they were fined or not. We were told if it happened again that night to call reception (which would be closed) & go through to an after hours number, where they will send somebody out. Luckily we didn't have any issues the following night.
As lovely as the apartment was, I wouldn't stay again. I think the whole idea of getting away for the weekend is having a good night's sleep - the noise of the traffic & the rude guests next door made that very impossible.
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