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“Friendly Staff & Management”

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Holiday Inn Sydney Airport
Ranked #6 of 8 Hotels in Mascot
Certificate of Excellence
GreenLeadersSilver level
Hunter Valley, Australia
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Friendly Staff & Management”
Reviewed 6 August 2014

My wife has a mobility problem and requires a walker and a mobility cart. We use this hotel whenever we travel overseas. The rooms are always spotlessly clean and the bed are very comfortable. Breakfast is plentiful and caters for most tastes. Biggle's Bar is also great for a hearty well prepared "snack". More like a meal than a snack.
It is good to hear they now have walk-in showers on the 3rd floor.
On our last visit, August 6, 2014 Brendan, the duty manager, was particularly helpful in assisting us with our airport shuttle. Much appreciated.

Room Tip: Highly recommended if fly in/out Sydney Airport.
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank CandE_Evans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 7 August 2014
Thank you for the wonderful review. I'm pleased to hear that Holiday Inn Sydney Airport has been able to provide a comfortable place at the start or end of your travels. We work hard to make sure the food, service and facilities of the hotel suit what our guests want, so it's great to hear we are hitting the mark. I'll let Brenden know your comments too, I'm sure it will make his day.

Kind regards

Gareth Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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English first
Honolulu, Hawaii
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 August 2014

Take the shuttle to and from the airport vice a taxi. The shuttle is not free like most of the airport hotels in the US but cheaper than the taxi. Nice clean hotel close to the airport. We just stayed the night waiting for our connection the next day and didn’t get a chance to try any of the hotel’s amenities.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ADIIIUSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 7 August 2014
Thanks for taking the time to share your feedback. I'm glad to hear you found the hotel convenient and that we met your expectations.

Hope to see you again soon.

Kind regards

Gareth Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
371 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 4 August 2014

Typical Holiday Inn hotel, but extremely convenient for Sydney Airport as only a few minutes away by taxi, or via the airport shuttle.
Good quality restaurant offers full buffet breakfast and a la carte dinner menu, whilst 'Biggles Bar' on the ground floor offers a pleasant, albeit sometimes very noisy, bar with a reasonable range fo bar food in a more informal eating area.
Rooms are standard Holiday Inn, but never fail to have a good night at a value for money price.

  • Stayed February 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 4 August 2014
Thanks for the great review! It's very pleasing to hear you had a pleasant experience, that the restaurant and bars met your expectations and that you had a good nights sleep.

Hope to see you back again soon.

Kind regards

Gareth Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2014

Had a nice sleep before flight. Best bed and pillows in last three years (roughly 20 hotels, all 4 stars). VERY quite room too. Can't hear any noise from airport or main road. Undercover carpark is very tight and you need to leave car key with front desk. Brekkie is substandard, fruit soggy like what you get during flight. In general great for the price I paid.

Stayed July 2014, travelled with family
Helpful?
Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 4 August 2014
Thanks for taking the time to write a review of Holiday Inn Sydney Airport. A good nights sleep is the aim of the game for any hotel so I am pleased the beds were to your liking and that you found the rooms to be quiet. I'm really disappointed to hear that the breakfast was not up to our usual standards; this is often an area that is a stand-out for our guests. Please accept my apologies and rest assured that I will be following up with the team to see what went wrong on this particular day.

I hope we have the chance to welcome you back to the hotel again.

Kind regards

Gareth Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2014

We had to pick our eldest son up from an overseas trip early on a thursday morning. I had promised to take my daughter to the Lion King so we combined the two.

I hate driving in city traffic, so I wanted somewhere easy to get to from Canberra (not much more than two turns once you're on the hwy) and had easy public transport access to the city. We arrived just after 7pm and were on a train (only two blocks away) and at Circular Quay by 7:30 - very easy indeed. And even in peak hour on Thursday morning, I was able to drive to the International airport, parked and inside in under 15 minutes. We even were quite comfortable getting the train back at midnight after The Lion King had finished - although we had a bit of a wait at Central.

The underground parking was tight but not too bad. The staff were polite and the rooms were clean and reasonably spacious. Nice big bathroom as well. We had a twin doubles and the kids loved the labelled choice of pillows - easily entertained. We didn't eat at the restaurant but had breakfast a a nearby cafe on the way to the train station. Quiet room, as expected no views except of surrounding buildings but that wasn't a priority this trip.

The price was reasonable for Sydney and no doubt we will stay there again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank unsamunsa5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 28 July 2014
We appreciate you taking the time to provide feedback on your recent stay at Holiday Inn Sydney Airport! It is very valuable for us to understand how our guests see the hotel and its services and I'm so pleased that we were able to look after you and your family!

I hope you enjoyed the Lion King, it is a fabulous show!

Best regards

Gareth Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 July 2014 via mobile

I arrived very late and tired and Jeremy at the reception proved to be one of the most helpful and accommodating person. What a pleasure.
Rooms are ok for price. I wish wifi was included in the stay to avoid all the extra charges after.

well done!

Stayed July 2014
Helpful?
Thank N F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 28 July 2014
Thanks for taking the time to write such a fantastic review of Holiday Inn Sydney Airport! Making the check-in process easy for a late arriving guest is key at an Airport hotel and I'm glad to hear Jeremy made this easy for you. Can I suggest that you join up to IHG Rewards Club as you will then receive free internet at any of our hotels worldwide.

Best regards

Gareth Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 July 2014

This airport hotel ticks a lot of boxes for us, two double beds in the room mean we can fit our family in without using a rollaway, the parking package means we can drive to Sydney and then fly out for a week, the shuttle bus does the job and the buffet breakfast is yummy especially with fresh juice you make yourself with pre cut ginger, carrots and various fruit.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Kirsten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review, 28 July 2014
I'm very happy to hear that we tick the boxes for you and your family! We aim to deliver a seamless experience that removes the stress of travel and it appears we have hit the mark for you. Our breakfast buffet is very popular and the fresh juice station is a stand-out of the Holiday Inn breakfast offering around the world...

See you next time!

Best regards

Gareth Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Sydney Airport

Property: Holiday Inn Sydney Airport
Address: Corner O'Riordan Street & Bourke Road, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Region: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 8 Hotels in Mascot
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Holiday Inn Sydney Airport 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Conveniently positioned, Holiday Inn Sydney Airport is located only minutes from Sydney Airport's international and domestic terminals with regular airport shuttle transfers to and from the hotel. Situated in the heart of the growing Mascot precinct of restaurant, cafes, bars and shops - you'll never feel to far away from anything. A two minute walk to nearby Mascot Train Station will have you in the city within 15 minutes to view the well-known Sydney attractions. All 250 guest rooms have views towards the city skyline or airport and have been custom designed with guest comfort in mind. Standard rooms come equipped with a choice of soft and firm pillows, double-glazed windows, flatscreen TVs, high speed internet access and ensuite with dual pressure showerhead. Enjoy a delicious dinner in Sirocco Restaurant with a menu inspired by the flavours of the globe or enjoy a more relaxed atmosphere and socialise with friends or colleagues in Biggles Bar for tasty bar bites and refreshing drinks. Holiday Inn Sydney Airport boasts a 24 hour gymnasium, sauna, business centre, 5 flexible meeting spaces, secure underground car park and VIP Lounge. Experience the relaxed, genuine and friendly service at Holiday Inn Sydney Airport for your next Sydney stopover, perfect for both business and leisure travellers. ... more   less 
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Also Known As:
Holiday Inn Sydney Airport Hotel Mascot
Sydney Holiday Inn

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