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“Avoid at all costs”

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Stamford Plaza Sydney Airport
Ranked #5 of 8 Hotels in Mascot
Booker Bay, Australia
Level Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Avoid at all costs”
Reviewed 6 June 2014 via mobile

We stayed overnight with a group of 18 before flying out to Singapore - and they hopeless.

We had their seafood Buffett at $65.00 per head and it was very ordinary. No condiments, things were frozen, cold food or over cooked. Desert cart no cream, no ice cream - stale and frozen. They also did not have any wine - when we finally found anyone to serve us - they kept coming back saying - no wine, no wine!

So it looks like the Stanford has gone on the wagon!

Anyone can have a bad day - but when I commented they just could not give a continental - and made it very clear they were not interested. Service was just non existent - and when you found someone they were rude and arrogant.

There are plenty of great hotels at Sydney airport / this is just not one of them. I've dropped it from my companies approved listing.

Stayed June 2014, travelled on business
Helpful?
4 Thank Greg N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy_Challis_GM, General Manager at Stamford Plaza Sydney Airport, responded to this review, 22 June 2014
Dear Nealtwo,
Thank you for taking the time to share a review of your recent stay with us. It is most concerning to read of your overall disappointment with the services you encountered. Rest assured this is certainly not indicative of the high levels of service to which we aim to achieve, and ensure you these issues raised are being addressed accordingly.
I sincerely apologise for the lapse in our standards on this occasion, and would appreciate you contact our Director of Food & Beverage at thegrove@spsa.stamford.com.au to discuss this further and in an effort to assist with your needs in the future.
I thank you for your valuable feedback and do hope you will afford us the opportunity of creating a better impression by welcoming you back to the hotel.
Guy Challis
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2,077 reviews from our community

Traveller rating
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    75
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (352)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 5 June 2014

Stayed here for one night in transit.

The room was great - had all the stuff you need, supplies in the bathroom, ironing board, tea making etc and a lovely set of dressing gowns to warm up after stepping out of the shower.

There is a shuttle service to and from the airport about every half hour which cost $6 each way or you can take an easy walk of about 500 metres.

I had dinner in the restaurant downstairs - the service was a bit slow and the food was only OK - nothing to complain about but nothing to get excited about either, it really is just convenient.

I also took the offer of the cheaper breakfast ($22 if you buy at check in) $28 usual price. Again nothing special to write home about - the typical fare at these buffet style places and only reason I would return is because it's convenient.

You could do so much more guys - a bit more make to order, a bit more light so you can read the paper and warm the plates - my breaky was cold when I got back to the table.

All up a great place to sleep - but unless you are trapped, research another nosherie!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Geoff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy_Challis_GM, General Manager at Stamford Plaza Sydney Airport, responded to this review, 23 June 2014
Dear GeoffAWard,
Thank you for choosing to stay with us whilst in transit. I appreciate you sharing your review of the hotel and pleased you found the room most comfortable and relaxing.
I have noted your constructive comments regarding the restaurant and rest assured these have beend addressed accordingly with our Director of Food & Beverage and Executive Chef.
We are committed to providing the highest level of service and delivery, along with guest satisfaction, and hope you will afford us the opportunity of welcoming you back to experience our marked improvments when next you travel to Sydney.
Guy Challis
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Canberra, Australia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 May 2014 via mobile

This is a nice hotel. Well appointed and good size rooms. Bathrooms are fine and the beds were very comfortable. The sound proofing is very good and I had a excellent night's sleep. I used the shuttle bus to and from the airport for only $6 which starts very early in the morning. I would recommend this if you need to be near the airport

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JKLABAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy_Challis_GM, General Manager at Stamford Plaza Sydney Airport, responded to this review, 23 June 2014
Dear Jklabaus,
Thank you for taking the time in sharing your review of your recent stay with us. I appreciate your positve comments and most pleased you found the facilities most comfortable and convenient.
Thank you again and I look forward to the opportunity of welcoming you back soon.
Guy Challis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 May 2014

I stayed at the Stamford for two nights and hosted an event on the second night in one of the function rooms.
The hotel is fine, I was upgraded to a Deluxe room on Level 12, which had a great view of the airport, so I could get distracted by watching the planes take off and land!It is one of the more expensive hotels at the airport, but it is very comfortable, and is directly across from the airport.

Room Tip: Airport side and as high up as possible gives you a unique view.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sallymagpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy_Challis_GM, General Manager at Stamford Plaza Sydney Airport, responded to this review, 23 June 2014
Dear Sallymagpie,
Thank you for choosing to stay with us, as well as hosting your event in our function room. We are not a typical airport hotel and offer many facilities to suit every guests' needs.
I am pleased you enjoyed the comfort of the room and the amazing views of the planes, and trust your event was successful.
I look forward to the pleasue of welcoming you back to Stamford Plaza Sydney Airport in the near future.
Guy Challis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hayward, California
Level Contributor
377 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 30 May 2014

We took the train to Mascot train station and walked a few blocks to the hotel.

Tired from traveling all day and going through Customs so we welcomed our double bed Superior room.

Took the train into Sydney for more souvenir shopping and my favorite – to eat at great restaurants.

Ate at the Lobby Bar for breakfast to catch our early Qantas flight. Took the Airport shuttle back to the airport.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flounder B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy_Challis_GM, General Manager at Stamford Plaza Sydney Airport, responded to this review, 23 June 2014
Dear Flounder B,
Thank you for taking the time in sharing your review of your stay with us.I am pleased we could accommodate you after your long flight and you enjoyed our comfortable rooms.
I trust you had a great holiday and look forward to welcoming you back on your next travel ventures.
Guy Challis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 May 2014

This is an airport hotel so we were surprised to arrive just after 10pm to find all the restaurants closed so we were forced to order off the more expensive room service menu! The room was standard, clean but nothing special, It's 2014 and still no free wireless!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy_Challis_GM, General Manager at Stamford Plaza Sydney Airport, responded to this review, 23 June 2014
Dear Elizabeth G,
Thank you for staying with us and sharing your feedback. I have noted your constructive comments in which we will review these accordingly.
I trust you had an enjoyable trip and look forward to the opportunity of welcoming you back should your travels bring you to Sydney in the near future.
Guy Challis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Excellent Service & Price - Cant say enough... The staff were prompt in any action I requested & food was excellent quality.

Dont miss any chance to stay there when next you travel to Sydney. Keep up the good service STAMFORD CREW...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kosta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew_Horvat_SPSA, General Manager at Stamford Plaza Sydney Airport, responded to this review, 30 May 2014
Dear Kosta S,
Thank you taking the time to share your review of your recent stay with us. I am most delighted that you enjoyed your time at the hotel, and it is pleasing to read you received exceptional customer service from our staff and found the food of excellent quality.
I appreciate your positive feedback and look forward to welcoming you back in the near future.
Matthew Horvat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stamford Plaza Sydney Airport

Property: Stamford Plaza Sydney Airport
Address: Corner O'Riordan & Robey Streets, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Region: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mascot
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Stamford Plaza Sydney Airport 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more   less 
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Also Known As:
Stamford Plaza Sydney Airport Hotel Mascot
Stamford Plaza Hotel Sydney

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