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All reviewssydney airportan overnight staydomestic terminalmascot stationshuttle serviceshort stayan early flightper personbed was comfortableone night staygood nights sleepwake up callbuffet breakfastinternational flighttransit
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Reviewed 25 June 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Pamela M, Manager at Ibis Sydney Airport, responded to this reviewResponded 30 June 2014

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Reviewed 25 June 2014

We stayed here last night 24/6/14 and found this to be very convenient for our trip back to Tasmania this morning. The reception staff are exceptionally helpful and well trained. The en suite room itself is small but spotlessly clean. A nice touch is a "pillow menu" and new pillows were promptly delivered by efficient staff... The rooms contain alarm clocks, flat screen tvs, iron/boards, extra duvets etc. The bathroom the usual complimentary shampoos and conditoners etc. Tea/coffee making equipment and a bar fridge.
The wake up call this morning was punctual with a final personal knock at the door.
The shuttle bus was on time and well run with a friendly and helpful driver. We caught the 5.30am bus and were delivered at the domestic terminal at 5.45am.
Breakfasts were available from 5.30am together with free newspapers.
My husband had soup in the restaurant last night and felt the prices were exceptionally fair.
A great convenient stop over, thanks guys for being so efficient and friendly!

  • Stayed: June 2014, travelled as a couple
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Thank Pademelonsammie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela M, Manager at Ibis Sydney Airport, responded to this reviewResponded 30 June 2014

Dear Pademelonsammie,

Thank you for your recent review outlining our facilities at Ibis Sydney Airport. I couldn't have said it any better. The information you provided was perfect. See you next time you are traveling to Sydney.

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Reviewed 22 June 2014

Bed and pillow are excellent, small and very clean room, good location for an early flight. That said, it is noisy: people chatting and running in the corridors during the night, very thin walls: TV and conversation in room next to me woke me up, very noisy pipework resulting in waking up when the person in the room above me decided to have a shower in the middle of the night. Charging 22 dollars for 24 h internet access is also just not a reasonable price. There is also a 2h formula, but you have to use it in one block. And there is 30 min free WIFI at reception, but I accidently closed the window after 5 minutes and reception refused to provide me with an additional voucher. Poor service: long queue to check in, was put on hold and forgotten when I called reception.
Won't stay here again!

  • Stayed: June 2014, travelled solo
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5  Thank Katinka D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela M, Manager at Ibis Sydney Airport, responded to this reviewResponded 30 June 2014

Dear Katinka D,

I am sorry that you didn't enjoy your stay with us. I was most upset to read that there were some noise issues experienced during your stay and I will be discussing your issues further with the team here at ibis Sydney Airport. It is my hope that next time you are in Sydney that you will give us another chance to prove that we are an ideal hotel choice for being close to the domestic and international terminals.

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Reviewed 22 June 2014

This hotel is ideally located for both airports, we were able to struggle with our luggage from the domestic terminal on foot no problems and then chose to take a cab to the international the next morning (we considered the shuttles a little risky time wise). It is also well located near the Mascot train station for going into the CBD. The hotel is clean and comfortable, the rooms are compact (managed to squeeze in our two large suitcases and two trolley bags), and an excellent shower. We found only a couple of drawbacks.....we expected a safe in the room and spent quite a bit of time searching for it.....surprised to find there isn't one.....use the one @ reception....not always a good idea when racing out of the hotel, half asleep @ some early hour! Just be aware the complimentary wi fi is only available down in the lobby....bit of an inconvenience. The staff were very friendly and helpful.

  • Stayed: April 2014, travelled as a couple
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3  Thank Helenjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela M, Manager at Ibis Sydney Airport, responded to this reviewResponded 30 June 2014

Dear Helenjen,

Thank you for your valued feedback. I am glad that you enjoyed your stay. Our rooms do not have safes in them however as you mentioned, we do have this option available at reception. We hope to see you next time you are in need of staying near Sydney Airport.

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Reviewed 20 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Pamela M, Manager at Ibis Sydney Airport, responded to this reviewResponded 30 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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