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“Runs on own time zone and unreliable shuttle”

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Rydges Sydney Airport Hotel
Ranked #4 of 10 Hotels in Mascot
Certificate of Excellence
coffs harbour
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Runs on own time zone and unreliable shuttle”
Reviewed 28 May 2014

We stayed at the Rydges airport hotel prior to an international flight and the best thing that could be said for it was its excellent proximity to the terminal. Now I know that one should never expect much of airport hotels, but as a reasonably expensive example of the breed, and having stayed in the chain's hotels elsewhere without issue, I did expect a little more from Rydges.
First up was the vexing problem of not being able to fit on the crowded complimentary shuttle bus from the Syd domestic terminal with our family of four. The driver was apologetic but offered no alternative (other than waiting another half an hour for it to return) and we ended up needing to get a $25 taxi instead. When we pointed this out to reception there was no offer of even a free drink to recompense. Anyway we retired to our very standard room before venturing downstairs to try our luck at the bar. We were in luck, as it was happy hour, which ran until 7.00 pm. However upon trying to capitalise on this discount opportunity at 6.53, I was told by the bar person that happy hour was over. I pointed to the sign that clearly indicated happy hour ran until 7.00, but no dice. I then resorted to showing him the time on my iPhone to which i received the somewhat astounding response - 'Oh no, we only run on hotel time' Hotel time!!? Is this a time zone that i have been previously unaware of? After arguing the point for several minutes he eventually relinquished with the admonishment 'but there will be no more after that'. Not great from any hotel, let alone Rydges, and therefore certainly cannot recommend it other than for its location.

Room Tip: Good luck with the shuttle and remember to adjust your watches to hotel time
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  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank ontheroadalot2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 2 June 2014
Wow- not the type of service culture we encourage in the hotel and not something I am proud of!

Yes we do run happy hour and we definitely should have just taken your order even if it was on the cut off time.

We do track the shuttle bus usage and rarely does it fill up but we normally shout the taxi if it’s full. I am so sorry we didn’t take care of you how we should have during your stay. Regardless to say be assured that I have followed up these issues with the team.

Kind Regards,
Tish
General Manager
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Rating summary
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Traveller tips help you choose the right room.   Room tips (951)
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Mackay, Australia
Level 6 Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 May 2014

We found this hotel excellent because:
* it is across the "road" from the ARRIVALS HALL at Sydney International Terminal
* lifts are large enough to take airport trolleys
* rooms are QUIET - absolutely NO aircraft or other noise in our room
* helpful staff
* quality and good value restaurant on mezzanine floor - the staff are friends and helpful, and nearly run!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 30 May 2014
Thank you for the wonderful feedback!

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 May 2014 via mobile

Decided to travel to Sydney a day ahead of our international flight and stay near the airport.

What better place to stay than Rydges!! This hotel is literally a stones throw from the terminal and with Rental Car drop off outside the back door.

The hotel is modern, clean, has a great sports bar and and a very nice restaurant (Black Wattle Grill).

The room was spacious with good facilities and excellent sound deadening on the windows.

We were placed on the top floor with views directly over the runway. With aircraft taking off every few seconds, we let time drift by until our late checkout - then walked over the road to check in. Easy.

We had Breakfast included in our rate so enjoyed a full buffet. Nice smokey bacon, crisp hash browns, superbly poached eggs, fresh fruit and juice and good selection of hot beveridges.

I would recommend this as a great place to stay when travelling international.

Stayed May 2014, travelled as a couple
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 30 May 2014
So pleased to see that the double glazed windows are doing their job and keeping the noise out!

Thanks for the great recommendation!

Cheers,

Tish
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Harbour, Australia
Level 6 Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 May 2014

We stayed one night at Rydges Sydney Airport Hotel on our way to Thailand. It's a great location, right on the doorstep of Sydney International Airport, rooms are great, no aircraft noise, plenty of selection at the bars, cafe and restaurant, good service. We've booked to stay there again in December on our way to Fiji. Arriving or departing from Australia, the location is super convenient.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larso1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 30 May 2014
I’m so pleased to see another comment on our wonderful location.

The team and I are looking forward to welcoming you back again in December.

Cheers,

Tish
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 May 2014

Stayed here for an overnight between a domestic and international flight.

Arrived at about 4 pm after taking the train from the domestic to the international terminals (AUD5.50 each), as we were not aware that there was a free shuttle bus to the hotel. Maybe we missed that fact during the booking process, however maybe the hotel needs to promote that fact a bit more when making a booking.

Check in was easy with staff professional and pleasant. (just a comment - I did think they needed to relax just a little so as to be, what I will describe, as professional and friendly, but as I say just a comment)

As the hotel is fairly new, the room was fresh, clean and all facilities working., albeit a little on the small size. That said, we were there for only one night, so no big deal.

Had a drink and dinner in the sports bar, which was pleasant enough. The TV's in bar were on, however the sound was turned down, which was excellent as far as we were concerned. Had a burger for dinner (AUD18.00), and as we had seen the size of others that had been ordered, we shared one between the two of us, which was more than enough for us.

Had a good nights sleep, with minimal aircraft noise before the airport curfew.

The 5 am wake up call happened as arranged.

Check out the next morning was easy, which was followed by a 5 min easy walk to the terminal.

So, no complaints and will use again as the closeness to the terminal allows for at least an extra hours sleep, which to us, is the real draw card of this hotel.

Room Tip: If you are interested in aircraft, an airport view is a must
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 30 May 2014
Thank you for taking the time to provide us with some detailed feedback on your recent stay! In regards to the free shuttle, this is mentioned on all confirmations – I’m sorry that you didn’t see this.

So pleased to see that you enjoyed your overall stay with us!

Cheers,

Tish
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwell Point, Australia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

What a great way to recover from a long flight. We arrived at 10.30 pm and were quickly checked in. Then down for a nightcap. The staff were very attentive. Breakfast the next morning was exactly what we needed before we were on our way again. We will be back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jmm48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 30 May 2014
This is exactly what I like to hear!

I look forward to sharing your feedback with the team.

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 May 2014

I spent a couple of days working in Sydney and stayed at this hotel for the first time. I was pleasantly surprised by the quality of accommodation and a great view over the International Airport. As a commercial traveller I look for a few things in a hotel, quiet rooms with good bed pillows, a good restaurant and a good shower. This one had it all. I scored a promotional deal and paid what would be considered a low price for a Sydney hotel. Being on the airport, it's a Transit hotel so not well suited for longer stays and if you have a car you will need to park in the public airport parking and pay exorbitant rates even with the ticket validation from the hotel. Rain head showers are always a winner for me and these showers would be wonderful at washing away the grime of international travel.

Room Tip: If you like the big birds you can ask for a high floor with views over the airport. Always plenty of...
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  • Stayed May 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, 30 May 2014
I appreciate you taking the time to provide us with some wonderful feedback.

I hope we can welcome you back again soon.

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Sydney Airport Hotel

Property: Rydges Sydney Airport Hotel
Address: 8 Arrival Court, Mascot, Botany Bay, New South Wales 2020, Australia
Region: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Mascot
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Rydges Sydney Airport Hotel 4.5*
Number of rooms: 318
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