Just letting you know how disappointed I am with Quest Mascot. I have been a regular customer for around 8 years but things are certainly different under the new ownership. My main issue is that I have had to live in a freezing room all week. Apparently all of the air con units are now controlled centrally and the heat function disabled. They are all set to 20 degrees on cold not heat. When I asked how I could make the room warmer I was told to turn off the unit and that might help. A hotel with no heating is just not acceptable. The lady on reception said there is nothing she can do as it is a decision of the owners she offered to send up extra blankets but these never arrived.
Of course being so uncomfortable makes you notice all the other examples of ordinary service – the staff are not polite and friendly, they now take a $50 bond which they keep for weeks after you check out etc etc.
Quest Mascot used to be my favourite Quest – I brought many colleagues here over the years and recommended them to others – why such a turnaround!!
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