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“Disapointed”

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Quest Mascot Serviced Apartments
Varsity Lakes, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disapointed”
Reviewed 21 May 2014

Just letting you know how disappointed I am with Quest Mascot. I have been a regular customer for around 8 years but things are certainly different under the new ownership. My main issue is that I have had to live in a freezing room all week. Apparently all of the air con units are now controlled centrally and the heat function disabled. They are all set to 20 degrees on cold not heat. When I asked how I could make the room warmer I was told to turn off the unit and that might help. A hotel with no heating is just not acceptable. The lady on reception said there is nothing she can do as it is a decision of the owners she offered to send up extra blankets but these never arrived.

Of course being so uncomfortable makes you notice all the other examples of ordinary service – the staff are not polite and friendly, they now take a $50 bond which they keep for weeks after you check out etc etc.

Quest Mascot used to be my favourite Quest – I brought many colleagues here over the years and recommended them to others – why such a turnaround!!

Stayed May 2014, travelled on business
Helpful?
5 Thank JanandTonyGetSmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level 5 Contributor
89 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 April 2014 via mobile

Finding comfortable, clean accommodation for a family of four can be more challenging than you think. Finding it near an airport more so, as these hotels are geared up for business travellers. So I was happy to find the Quest as it had space - two bedrooms- and kitchen etc. We stayed here for 3 nights to attend a family wedding that was held close by. It was clean and fit our requirements. But we had a hire car so could drive to get food and supplies. I wouldn't stay if coming specially to Sydney to sightsee. Also there are no shops or restaurants close by. But if you need a place to stay that gives you some extra room, it's worth considering.

Stayed April 2014
Helpful?
Thank Ivz_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
74 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 10 April 2014

I will start by saying in some ways I regret having to give this bad review. The reason for that is that while in just too many ways my stay was unacceptable the staff seemed to be trying and were very friendly. Secondly on the face of it, the place represents good value for accommodation this close to Sydney airport. I stayed one night on what was called a Easter Special for $140.00 in a studio room. The room while nothing special was clean and modern.

So to the problems, firstly car parking. Having read a few reviews on line I knew that car parking was limited, so after booking on line I called to reserve a space in advance and was assured there would be no problem. Then on day of arrival I was initially given access, then after going out later in the evening for a short time I arrived back to be told there was now no room and I would have to park outside.

Secondly, internet access, the rate I had booked specifically included internet access, important to me as I needed to do some work on arrival. The trouble was it did not work, the hotel had a very strange system that required you to ask at reception for a wireless modem which then requires someone to come to your room and set it up. This did not work for the first three modems they tried, the required a maintenance person to come to the room to fix it, costing me about an hour before I could start any work. When it did finally work it was quick and reliable. Usual charge is $20 for 24 hours.

Thirdly, when I did finally finish for the night the Tv did not work, I think a problem with the antenna however after my earlier hour lost with the maintenance man I could not be bothered going through it again so just had to put up with no TV.

Lastly the noise! Yes I know this is next to an airport, but I have previously stayed at the Stamford next door and it is completely sound proof, so built for the location. Not so the quest, thank God for the curfew as the aircraft noise was terrible.

Lastly for some reason they take a bond on check in, that is not refunded on check out or applied to your bill. They tell me it takes 7-10 days to refund, not sure how they justify this but it seams very unusual.

On checkout I discussed all the issues and it seems as a good will gesture they refunded the parking, I would of thought this the minimum they could do given they did not manage to actually provide the advertised and charged for secure parking. For the rest of the problems there was only a quick apology.

Someone else might stay here on a different night in a different room and have a very different experience, however I can only go by my own stay.

Therefore I would have to advise you give it a miss.

Room Tip: Try a different hotel
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
Level 5 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 March 2014 via mobile

We stayed a night before a flight with our baby in a one bedroom unit. Good sized room - it was a bit tight in bedroom with the cot but fine, but the lounge/kitchen were a good size as was the bathroom. Good to have a full laundry too. $199 for the night which was pretty expensive but conparable to others around and so close to the airport terminals. $20 for carparking downstairs for the night. Would definitely stay again

Stayed March 2014
Helpful?
Thank nzamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wagga wagga Australia
Level 6 Contributor
101 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 16 March 2014

I stayed at this Hotel just overnight waiting for a flight. It was chosen as price was reasonable for a Saturday night - $174.00. I got the $6.00 shuttle to the Hotel but in the morning walked to the Domestic Terminal which was an easy walk of about 25 mins to T2. If you are walking to Airport you need to walk to the corner and cross over O'Riorden st and walk that side, there are no footpaths further down strret into Airport.

Hotelroom was excellent. Table and two chairs for meal, desk area, wardrobe with mirrored doors, . Room had every inclusion you would expect plus crockery, cutlery and glasses. No mini bar, no room service, no bar, no restaurant - all good because I was prepared for this so no issue, they are serviced apartments. I was surprised how nice it was I noticed the gym is not open 24 hours, in a place catering for travellers it's important to have it open, but this trip it didn't bother me as I didn't have time to use it.

Hotel Reception staff were efficient and friendly. There was a bit of noise from planes but that didn't bother me as i wake early anyway, not sure if it would wake me anyway,

Room Tip: I had a room facing airport not on the street, don't know if street noise would be a bother.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaintManic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paarl, South Africa
Level 6 Contributor
221 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 10 March 2014

Good enough accomodation close to the airport - which is probably why you will want to stay here. Clean rooms but I toilet paper not replaced when I moved in. No on site restaurant but options available close by. Wi fi reasonably priced but slow.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paarlite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach, Australia
Level 5 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 March 2014

I stayed at the Quest in Mascot for a full month as I was there for work and it was ideal. The staff were very friendly and helpful - always with a warm greeting when I headed off to work or came back. The one bedroom apartment was spacious, clean and well-appointed. If I wanted to cook in the unit I could....but I soon gave up on that as I discovered a number of reasonably priced restaurants and cafes nearby. If you turn right out of the Quest, it's a 10-minute walk to Botany Road. During my month there, I ate my way through Asia - as there are numerous Thai, Vietnamese, Japanese and Chinese eateries on Botany Road, along with small supermarkets, coffee shops, a post office and all the rest that you would find on a main street. To the left of the Quest is the Stamford Hotel and you can grab your morning coffee at the AV8 cafe which has an indoor/outdoor set up. With every 5 coffees you get your 6th for free! Across from the Stamford Hotel is 'Patchett's Pie's' and they have a quaint little cafe attached to their business. Taxis won't pick you up from the Quest as it's too close to the airport - so you need to book the shuttle the night before ($6.00). If you want to head into the central Sydney, the Mascot train station is 10 minutes away as is the 309 or 310 bus on Botany Road. The train is much faster though as it's only two stops to Central Station! Most guests stay in transit when at the Quest Mascot, but as I was there for a month I made the most of the location - which was more than meets the eye.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacques-SYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest Mascot Serviced Apartments

Property: Quest Mascot Serviced Apartments
Address: 108-114 Robey St, Mascot, Botany Bay, New South Wales 2020, Australia
Region: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Mascot
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quest Mascot Serviced Apartments 4.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Quest Mascot Serviced Apartments Hotel Mascot

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