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“Family stay :(”

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APX Apartments Parramatta
Ranked #4 of 4 Hotels in Rosehill
Canberra, Australian Capital Territory, Australia
1 review
“Family stay :(”
Reviewed 6 January 2014

We booked the 2 bedroom apartment so the kids could have a single bed each (teenage boy and girl) The only option was to split the king bed in the main room (with the ensuite) This meant we (parents) had to sleep in the double bed in the second room. Pool is tiny but useful to cool off in.
Secure underground parking is good for $10 per day.There is a supermarket just around the corner and some fast food outlets too. Parramatta CBD is a 5 min drive.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulAnswerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Srinivas K, Manager at APX Apartments Parramatta, responded to this review, 2 April 2014
Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at APX Apartments Parramatta. Please accept my most sincere apologies for your dissatisfaction with your recent experience. It is clear that we have failed deliver to you a truly enjoyable and memorable experience and for that, I sincerely apologise.

Your comments have certainly outlined areas for improvement and I have addressed each of the areas with the relevant department managers.

In the meantime; thank you again for taking the time to write.

Kind Regards
Nebhas Shreshta
Operations Manager
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
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  • Any
English first
Gold Coast, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 December 2013 via mobile

Great sized apartments! My family and I stayed in a 2brm apartment. It had everything we needed plus more! Staff were very welcoming. Cleaners did/do a great job of having the place spotless. We spent most our time in the swimming pool. They have all the things we needed. Aircon, washing machine, clothes dryer, dishwasher! Perfect! The whole outside areas were kept near and tidy. It would be even better if it had a little kids park. We will definitely be staying again!

Stayed December 2013
Helpful?
1 Thank Jaivelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Srinivas K, Manager at APX Apartments Parramatta, responded to this review, 2 April 2014
Dear Guest,

Thank you for selecting to stay at APX Apartments Parramatta and taking the time to provide us with your feedback pertaining to your stay.
Our vision is to consistently exceed guest expectations through excellence, value, constant innovation and care. We value your comments greatly as this provides us with opportunity to improve our products and services constantly and improve upon overall guest experience at our property.
We are delighted to note that you enjoyed your stay with us and I have shared the same with all our team members. Positive comments such yours are also huge motivational factor for the team who strive hard to please our valued guest.
We look forward to the opportunity to welcome you back to APX Apartments Parramatta.
Kind Regards
Nebhas Shreshta
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
185 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 5 November 2013

I stayed here for one night on a business trip in a two-bedroom apartment. The apartment was very functional - it had a dishwasher, washing machine, TV, DVD player, etc and small packets of detergent for single use. There was plenty of space in the downstairs living area. Everything's just a bit tatty - we really only slept and worked, so the slightly shabby appearance wasn't a big deal, but with just a bit of extra effort it could have been really pleasant. Bad points: shabbiness; very dark living room, even with the curtains open; low wattage light bulbs; poor placement of power point near computer point; noisy room facing the road; no curtains to block the sunlight in the other room. Good points: secure underground car parking; wifi (at a cost); all amenities supplied; good location (for our work); comfortable beds; friendly staff; walking distance to a supermarket.

Room Tip: Avoid a room near James Ruse Drive - they are very noisy
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stourton1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Srinivas K, Manager at APX Apartments Parramatta, responded to this review, 2 April 2014
Dear Guest,

Thank you for selecting to stay at APX Apartments Parramatta and taking the time to provide us with your feedback pertaining to your stay.
Our vision is to consistently exceed guest expectations through excellence, value, constant innovation and care. We value your comments greatly as this provides us with opportunity to improve our products and services constantly and improve upon overall guest experience at our property.
We are delighted to note that you enjoyed your stay with us and I have shared the same with all our team members. Positive comments such yours are also huge motivational factor for the team who strive hard to please our valued guest.
We look forward to the opportunity to welcome you back to APX Apartments Parramatta.
Kind Regards
Nebhas Shreshta
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bunbury, Western Australia, Australia
Level Contributor
237 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 7 October 2013 via mobile

This place could be so much better. Stayed here for a fortnight for a sports event and while the accommodation was comfortable, it always seemed as though the staff were forever trying to paint over the cracks. Make sure you don't stay in any of the accommodation that is beside the main road, the noise can get crazy. The pool is either always full of leaves or closed and is only really a lap pool. The staff always seemed friendly and happy to help but you get the feeling they were always treading water. Overall it was a good place to come home to each day, but it could be so much better.

Stayed September 2013, travelled on business
Helpful?
Thank Deano_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricky V, Manager at APX Apartments Parramatta, responded to this review, 10 October 2013
Dear Deano_au ,

Thank you for taking the time to give your feedback following your recent stay at APX Apartments Parramatta. We appreciate all feedback both positive and constructive so that we may improve on our guest’s experience and it is pleasing to know that we were able to meet your requests and please your needs.

We strive for consistency and overall guest satisfaction throughout all of our properties and it is of great delight to me to hear of your feedback. Our team do try very hard to please all guests and it is great to know that we have achieved this. I will pass your feedback to the team which will boost their moral.

Thank you again for your feedback. Please do not hesitate to contact me should you be planning a return stay to Sydney, so we might have another opportunity to welcome your return to APX Apartment Parramatta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burleigh Heads
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 October 2013

Positives outweighed the negatives....

Positives
- $50 surety deposit instead of $200!
- Late checkout due to daylight savings!
- Spacious room with king size bed and private ensuite.
- Liked mirrored wardrobes.
- Good natural light in the bathroom for applying makeup.
- Second bedroom with twin beds and separate bathroom.
- All the comforts of home, e.g., dishwasher, fridge, full kitchen.
- 10 min taxi drive to Allphones Arena.
- Taxis were prompt.

Negatives

- Noisy people coming and going.
- Some traffic noise but I had no trouble sleeping.
- No inhouse restaurant.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Srinivas K, Manager at APX Apartments Parramatta, responded to this review, 2 April 2014
Dear Guest,

Thank you for selecting to stay at APX Apartments Parramatta and taking the time to provide us with your feedback pertaining to your stay.
Our vision is to consistently exceed guest expectations through excellence, value, constant innovation and care. We value your comments greatly as this provides us with opportunity to improve our products and services constantly and improve upon overall guest experience at our property.
We are delighted to note that you enjoyed your stay with us and I have shared the same with all our team members. Positive comments such yours are also huge motivational factor for the team who strive hard to please our valued guest.
We look forward to the opportunity to welcome you back to APX Apartments Parramatta.
Kind Regards
Nebhas Shreshta
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taree, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2013 via mobile

A secure place to park the car. That's about the only positive thing that can be said about this place. Two work colleagues and I stayed in the three bedroom apartment for two nights. This place does not live up to the Quest reputation. The floor was absolutely disgusting. Stains everywhere. The tiles in the kitchen were chipped. The lounge had bits of glitter all over it. There was a hair ball on the floor. After complaining the night manager said it was above his pay grade and we would have to wait until the next day to change. After moving the room was a little better but a little dated. I don't think any of us will be staying at a Quest again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karababe_64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Manager at APX Apartments Parramatta, responded to this review, 17 August 2013
Dear Karababe_64,

Thank you for choosing the Quest Rosehill for your stay in June and taking the time to provide us with your feedback pertaining to your stay.

The team at Quest Rosehill would like to extend their sincere apologies regarding the inconveniences that you experienced during your stay. Your comments were taken very seriously and remedial action was taken by way of counselling and retraining of the team members.

We value your comments as this provides us with an opportunity to improve our products and services constantly in achieving the overall guest experience at our property. We look forward to the opportunity to welcome you back at the Quest Rosehill in the near future.

~The Team at Quest Rosehill~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rosehill hotels

Brisbane, Australia
Level Contributor
164 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 29 May 2013

Stayed at the Quest while working at the Sydney Caravan Show. The rooms were surprisingly huge, spread over two floors. They had all the facilities that is expected of a serviced apartment. Overall very clean and comfortable for two weeks. The only negative I could give this place is the noise from the road is very loud no matter what room you are in and there are no tables or chairs on the balcony of the rooms

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Broncos06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, Manager at APX Apartments Parramatta, responded to this review, 17 August 2013
Dear guest,

Thank you for choosing to stay with us at the Quest Rosehill for your stay in May and taking time in providing us with your valuable feedback.

The team is delighted to have received such positive comments that would definitely motivate them in pleasing our discerning guests. Our vision is to constantly exceed guest expectations through excellence, value, constant innovation and care.

Your suggestions are noted and we are continuously working towards in fulfilling out guest’s expectations. We look forward to the opportunity of welcoming you back at the Quest Rosehill in the near future.

~The Team at Quest Rosehill~
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about APX Apartments Parramatta

Property: APX Apartments Parramatta
Address: 8 Hope St, Rosehill, Parramatta, New South Wales 2142, Australia (Formerly Quest Rosehill)
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Amenities:
Business Centre with Internet Access Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Rosehill
Price Range (Based on Average Rates): £
Hotel Class:4 star — APX Apartments Parramatta 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
APX Apartments Parramatta Rosehill

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