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“Excellent” 5 of 5 bubbles
Review of Hotel Urban St Leonards

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Hotel Urban St Leonards
Ranked #1 of 3 Hotels in St Leonards
Perth, Australia
Level Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 17 October 2013

Not knowing Sydney at all and needing to be near the Royal North Shore Hospital, we found Hotel Urban as we drove past and turning around to see if we could book in. We needed 3 rooms. The young girl at the Reception was so friendly and helpful. As it was prior to 2.00 one room was ready but the other 2 were being cleaned. Soon after she rang housekeeping the other 2 rooms were ready. The rooms are big and roomy and spotless. There was a balcony also. All the rooms have everything we needed. Bed and pillow were so comfortable. And so close to the hospital. Although parking was a bit narrow at least we had parking which was great. Breakfast lunch and dinner available at the Café or room service. Would very much recommend.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 7 November 2013
Hi Lee G,

What a fantastic review! Thanks so much for your generous comments and for taking the time to write them.

We're really happy to hear our friendly reception staff are continuing to make our guests happy! Keeping our guest rooms (and all of the hotel) spick and span is always a priority for us, so we appreciate that you noticed that.

We hope you enjoyed your stay with us as much as we enjoyed having you at our hotel.

Looking forward to welcoming you again in the future.

Kind Regards,

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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362 reviews from our community

Traveller rating
    131
    166
    47
    14
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Looking for a hotel away from the hustle and bustle of Sydney but near transport? Or need accomodation near Royal North Shore Hospital. We needed to be near the hospital and stayed for 15 days. It was ideal. Our room was spacious and comfortable. The service was excellent especially from the front desk and in the restaurant. The staff we kind and friendly.
The train station is walking distance away and there are buses along the main road.
The only downside is the lack of shops nearby for incidental purchases. We recommend this hotel.

Room Tip: A quiet room away from Pacific Highway best.
See more room tips
  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Batts654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 14 October 2013
Dear Batts654,

Thank you for your lovely review.

So happy to hear you that you were able to take advantage of the public transport nearby and we hope we were able to provide you with a cosy, comfortable retreat in between your hospital visits.

Thank you again for your comments.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
208 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

Stayed a Saturday night on a Wotif promotion,included free parking and 250 mb of wi-fi.Two wi-fi devices are able to be used on the account.
Check in was fast easy and friendly.Room was average size and faced Pacific highway which was not as noisy as it sounds.
Bed was amazing,sheets and quilt excellent.Toiletries supplied are 'Milk' brand,my wife loved them.Towels were huge!
I liked that a power board with heaps of power points was on the large work desk
Room service from the cafe on the ground floor was fast and food good.
Parking a bit tight in the underground carpark.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LandHBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 1 October 2013
Hi LandHBrisbane,

Thanks for your lovely review.

Sounds like you found yourself a great deal with free parking and WiFi! We're really happy that you enjoyed all the little extras we offer at our hotels. A large power board always comes in handy when you travel, and we must say we are absolutely loving the Milk products.

We look forward to welcoming you and your wife at our hotel again soon.

Kind Regards,

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

Lovely clean friendly boutique hotel. Only recommendation is ask for a room away from the road as right on the highway and is really noise. Other than that amazing hotel. Bed is amazing!! Service is really good with friendly staff!!

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 1 October 2013
Dear Joanne L,

Thank you for taking the time to let us know about your experience. We are so happy to hear you loved your stay!

We definitely agree with you about our Urban Snorer beds and friendly staff. Our housekeeping team work hard to ensure our hotel is always looking good for our guests, so it's really nice to hear you noticed their work.

Sorry to hear you experienced some noise problems from the highway. Next time please ensure you let our staff know so they can see if they can move you to somewhere a little quieter.

Kind Regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Macquarie, Australia
2 reviews
3 of 5 bubbles Reviewed 16 September 2013

Be very careful when booking with this hotel. Their reservation staff say one thing and you actually get another. Then when you question it you are told there is nothing they can do. Very poor customer assistance when the hotel was at fault. When you book make sure you have a booking confirmation sent to you to prove what room type you have booked.

The reception staff were very friendly as were the restaurant staff. Food was good too. Shame about the management. I would not go back.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lesley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 18 September 2013
Thanks for your review Lesley F,

We're so glad that you received a warm welcome from our friendly team and enjoyed sampling our delicious Sure Café menu – we often get great feedback about our food and coffee from guests and regular locals.

It's disappointing to hear that there was some confusion with your booking communication. If you would like to contact us at stay@hotelurban.com.au and let us know when you booked we would like to look into this further and find out what information was mis-communicated to you.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thredbo Village, Australia
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 15 September 2013 via mobile

Visiting a friend @ Mater hospital. Location was convenient but it was traffic noisy. To be expected in Sydney. Staff were more than helpful especially Lucy. Nice atmosphere and clever updates to rooms. Comfy bed. Great toiletries. Milk brand. Will buy them in future. Cheers.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlpenAnnie19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 18 September 2013
Hi AlpenAnnie19,

We're really pleased that you enjoyed our central location and you received a warm welcome from our team and Lucy particularly impressed, we will definitely pass on your feedback. I am sorry that you experienced some noise issues and our staff didn't have the opportunity to relocate you to a more appropriate room. Glad you like the new Milk range.

Thanks so much for your feedback AlpenAnnie,

Kind regards,
Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Macquarie, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

My family & I stayed at the Hotel Urban in St. Leonards, Sydney in August 2013. This is an easy walk to Royal North Shore Hospital and also close to train station if you need to go into the city. The staff were very helpful and friendly and we enjoyed a "happy hour" wine tasting before a delicious dinner. They also have "late check-out" which is an added bonus. The room was clean and the rates are very competitive. I would recommend this place to anyone,

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thompres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 13 September 2013
Hi thompres,

Thanks so much for your 5 star review, we're so glad that your stay ticked all the right boxes, it sounds like our friendly staff made you feel right at home and that you really enjoyed dining at Sure Café.

We would love to see you again some time thompres.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Urban St Leonards

Property: Hotel Urban St Leonards
Address: 194 Pacific Hwy, St Leonards, North Sydney, New South Wales 2065, Australia
Region: Australia > New South Wales > Greater Sydney > North Sydney > St Leonards
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in St Leonards
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Urban St Leonards 4*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Urban St Leonards. More than a hotel…Not your typical Sydney hotel – experience so much more than just a good night’s sleep! More comfort, more indulgence, more taste and more inspiration. Hotel Urban St Leonards is a special place with a focus on chic relaxation. At Urban we’re serious about helping you unwind, so we’ve designed a hotel space dedicated to your relaxation and gorgeous guest rooms which offer comfort so luxurious, it’s the next best thing to sleeping at home. Set on the abundantly leafy North Shore you’ll start to understand what defines Urban when you step into this inviting space, which is as relaxed and cosy as it is modern and effortlessly stylish. You’ll enjoy 100 ultra-comfy designer guest rooms, welcoming lobby and alluring Sure Café, professional putting green for golfing enthusiasts, and beautiful conference facilities. ... more   less 
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Also Known As:
Accor St Leonards
Hotel Urban St Leonards North Sydney

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