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“Comfortable, peaceful, relaxing place to unwind”

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Hotel Urban St Leonards
Ranked #1 of 3 Hotels in St Leonards
Sydney, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable, peaceful, relaxing place to unwind”
Reviewed 16 June 2014

The moment we walked in the door, the staff were very polite and friendly greeting me and my partner in the wonderfully air conditioned lobby (which was beyond perfect on a hot summer day).

The room had such a relaxing feel about it, the moment you walk in the door you just can't help but take in the relaxing view (partial city view, but mostly residential). It doesn't take long before you find yourself crashing into the comfortable king sized bed which overlooks the entire room and balcony. The only things we were disappointed at was the speed (or lack of) of the elevators and the positioning of the tap for the spa in our room; right middle of the spa and in the perfect position for you to accidentally bump into it when exiting.

Room service, comfort and relaxation factor and TV size were all perfect. Would definitely recommend this hotel for anyone wishing for a short escape from reality.

Room Tip: King Spa room has the best balcony view.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonIsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 23 June 2014
Hello SimonIsk,

Thank you so much for your 5 star review! I am so pleased to hear that you loved our little oasis here on the leafy North Shore. We are close enough to the City and yet far enough away to get away from the hustle and bustle.

I apologise for the slowness of the lifts. We find that our guests like to move at the same time of the day putting extra pressure on the lifts.

Thanks again for your lovely review & I hope to welcome you back soon.



Amanda Cottome
General Manager
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371 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Swedish first
  • Any
English first
Level Contributor
3 reviews
Reviewed 8 June 2014 via mobile

Now this is a hotel I would definitely recommend ! So close to the city, good value and good looking rooms and decent size as well. The staff very polite and friendly and he food was very nice, except for the breakfast when I had eggs Benedict and the hollandaise sauce was awful and couldn't eat it. But I'm sure that won't put anyone off !

Stayed June 2014, travelled as a couple
Helpful?
Thank Popa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 9 June 2014
Hello Popa A,

It's music to our ears hearing how much you enjoyed your stay in our little Hotel & that you still found us amazing despite your less than perfect hollandaise.

We love getting the detail right & I am devestated to hear that your eggs bene was less than perfect. We pride ourselves on offering the best breakfast in the Hotel business so will ensure that this is immediately resolved.

Enjoy your day!

Amanda Cottome
General Manager
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Penrith, Australia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 June 2014 via mobile

Solo overnight trip, king room on the Main road side, have had the western side with balcony previously which was nice but te traffic noise was not really an issue. It's not that noisy and if you want the other room, just ask for one on that side. Staff are friendly and warm greeting and helpful. Setting is clean, modern and very comfortable.
Will be back and have stayed in most room types over the last few years, they are all great!

Stayed June 2014, travelled solo
Helpful?
Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 9 June 2014
Hello Brad C,

Thanks so much for writing a review & for becoming a regular Hotel Urban guest.

It's lovely to hear your feedback and we look forward to seeing you again soon.

Cheers,

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 May 2014

Nice hotel in St Leonards.

Very friendly and efficient service.

Clean, simple and comfortable room.

Only slight downside is that the hotel is right on a main road so room was a little noisy during the day.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timdog_42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 1 June 2014
Hello timdog_42,

Thanks for leaving a Tripadvisor review & i'm glad to hear that you enjoyed your stay.

When you are staying with us next time, ask for a room off the Pacific Hwy. We can make a note on your profile too to ensure that you get the right room every time.

Have a lovely day & we hope to welcome you back soon.

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
323 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 14 May 2014

Stayed on a Sunday night and was pleased to be provided with a quiet room as per my booking request. Room was small, but well appointed. I was particularly delighted to find that we had a Tivoli radio and the reception for fm stations was excellent. Given the hotel is not centrally located, the parking was expensive and the spaces were cramped, but access to the carpark was easy and there were lots of vacant spaces. The bed was excellent, but the pillows were very hard. The water pressure in the shower was poor, but made up for by good size shower and nice large towels. Finally we tried the alle carte breakfast and liked the choices, enjoyed our choices and thought the prices were reasonable.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephenR285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 15 May 2014
Hello StephenR285,

Thanks for taking the time out to leave your feedback.

It's lovely to read that you enjoyed your stay with us. If you do happen to be staying in St Leonards again please let us know & we'll arrange for a softer pillow for you.

Cheers,
Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Harbour, Australia
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 April 2014

This is a nice hotel, nothing special just a good clean, basic hotel, the cafe is really good and the coffee is fantastic. The location is ant great and its on a very busy road and taxis were hard to get

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nerf76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 28 April 2014
Hello herf76,

Thanks for your review. I'm pleased to hear that you loved our little Cafe & the coffee too.

Taxis can be difficult to get in Sydney particularly around the high demand periods of February & November, I hope that you weren't waiting too long.

As an aside, your dog is way too cute (great profile pic).

Enjoy your day!
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

Very good place to stay. The facilities were great and clean, the staff was friendly and nice, and overall the experience was positive. Only negative I can fault is that we were given a room that only had a shower when we had a small child who would need a bath - just something the staff were probably not aware of but we also forget to mention on booking.

Room Tip: Rooms on western side have a balcony with a view, and also seem a bit bigger. But the easter side (f...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZiggyZac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, 28 April 2014
Hello ZiggyZac,

It's great to hear that you enjoyed your stay with us and I apologise that you had to shower with your little one (I know how challenging that can be). Our Sweet Urbans have spa baths - perhaps you'd be more comfortable with this room type next stay?

In any case, it was lovely to have you stay with us and we look forward to welcoming you back soon.

Have a lovely day.


Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Urban St Leonards

Property: Hotel Urban St Leonards
Address: 194 Pacific Hwy, St Leonards, North Sydney, New South Wales 2065, Australia
Region: Australia > New South Wales > Greater Sydney > North Sydney > St Leonards
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in St Leonards
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Urban St Leonards 4*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Urban St Leonards. More than a hotel…Not your typical Sydney hotel – experience so much more than just a good night’s sleep! More comfort, more indulgence, more taste and more inspiration. Hotel Urban St Leonards is a special place with a focus on chic relaxation. At Urban we’re serious about helping you unwind, so we’ve designed a hotel space dedicated to your relaxation and gorgeous guest rooms which offer comfort so luxurious, it’s the next best thing to sleeping at home. Set on the abundantly leafy North Shore you’ll start to understand what defines Urban when you step into this inviting space, which is as relaxed and cosy as it is modern and effortlessly stylish. You’ll enjoy 100 ultra-comfy designer guest rooms, welcoming lobby and alluring Sure Café, professional putting green for golfing enthusiasts, and beautiful conference facilities. ... more   less 
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Also Known As:
Accor St Leonards
Hotel Urban St Leonards North Sydney

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