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“Mountain top visit”

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The Smoke House Lodge & Cabins
Ranked #2 of 6 Hotels in Monteagle
Reviewed 18 August 2014

We had a small gathering of buddies on the mountain and quite enjoyed the rooms and back porch at the Best Western. They had very comfy 2-person gliders looking over the beautiful property and we had a great visit.

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 19 August 2014

Thank you so much for your comments, we appriciate your review and your business.

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278 - 284 of 548 reviews

Reviewed 15 August 2014

Don't let the beautiful surroundings or inflated room prices fool you. If you stay here, then you're apt to have a really bad experience, we did for sure. The room looked really nice with its hardwood floors. That should have been an omen to us, because the upstairs has hardwood floors too. Igor above us must have worn spiked shoes as he traversed his room every 90 seconds until about 2:00 AM the first night. The air conditioning made huge noises every time it turned on or off. It also spewed huge amounts of moisture into the room, leaving a musky smell in the room. Lysol spray couldn't overcome the smell. The wet air ended up giving me a cold, and I'm ill even as I write this review. The Smokehouse Restaurant's signature food wasn't very good. I got pulled pork, and it looked like it had been put into a blender and chewed up. It had almost no smoked flavor. I suspect the blender might have contributed to that. I sent it back, regretfully because I enjoy pulled pork that's properly cooked over wood.

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Best Western
6  Thank Gerald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 19 August 2014

Thank you Gerald for your comments and review, we apologize for your less than desirable experiences. We are working on making major renovation changes to the whole property and hope to correct many of these issues you brought up. In the restaurant you did the right thing by sending it back, we do not expect anyone to consume food thay are not satisfied with. We have good food, sometimes it needs to be refreshed or discarded, and obviously someone dropped the ball on your order. Thank you.

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Reviewed 15 August 2014

We stayed here when our son came to accepted students and also when we dropped him off at college as a freshman. He loves the Smokehouse Restaurant -- and the big portions! The hotel is very convenient -- only 5 miles from Sewanee, with lots of parking. It is the hotel we always stay at when visiting the college. However, this time the in-room wifi didn't work, and it's somewhat inconvenient that they don't offer breakfast in the restaurant and they were doing a lot of construction which lent the hotel a messy look.. The hotel is very reasonably priced and nice and quiet, offering a good sleep.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank havepassportready2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 19 August 2014

Thank you, we appreciate your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

The maid try to steal my iPad had to call police and it was found in between the mattresses ! The police said it never left the room so it wasn't theft and we could have put it there! REALLY DONT STAY Best western is apparently not always the best. Be very aware of this place. Corporate said they would do an investigation and weeks later I still have not been contacted!

  • Stayed: July 2014, travelled with family
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3  Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 19 August 2014

We have investigated this incident and found no wrong doing here. We have already addressed this comment in previous responses. The suspicisions about the maid are not valid.

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Reviewed 5 August 2014

All of the staff were so kind and helpful really couldn't have asked for better . The room appeared clean until I had to wipe up some water from the floor holy molly your white towel from bathroom turned black ! I am not over stating this, it was completely filthy black! It really was a shame, up until that point everything seemed well cared for and clean. I understand the need in having dark wood floors placed in the rooms but seriously mop your floors daily . The only reason I am giving 2 stars is the filth of those floors . Everything else was great .

Room Tip: check for clean floors. oh and also no elevators so if you need a main floor request such when you...
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  • Stayed: June 2014, travelled with friends
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1  Thank Rain6171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 19 August 2014

Thank you for your comments and review. I will check into this issue and find out why you experienced this problem. We appreciate your comments, they help us improve.

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Reviewed 4 August 2014

Terrible experience, start to finish. Reserved a "newer" cabin in February. Was put in an OLD musty smelling, dirty cabin. Was told lightning had "zapped" the newer one. After threatening to leave, turns out it was a problem with the cable TV, which they repaired in a matter of minutes. Got in the "newer" cabin; floors were so dirty they turned our feet black on the bottom. NEVER got housekeeping services, breakfast buffet was picked over and OLD. Shower was stuck on HOT WATER. You literally could not turn the temp down; never repaired. BAD EXPERIENCE.

  • Stayed: August 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western
3  Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 19 August 2014

Thank you Mark for your comments and review. We apologize for your less than excellent experience. Cabins are reserved on a first come first served basis, and not all cabins are the same, but all our cabins are good, clean, and comfortable; however, not the same. Your feelings about the cabin apparently spilled over to the restaurant.

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Reviewed 28 July 2014

Room had no king bed (as booked over week in advance). Was not told of this at checkin.
No towels for at least 3 hours after checkin time.
Bathroom door stuck/hard to close (hung on floor tile, had to lift to close).
Very low shower water pressure (half of what came out of sink).
Broken hair dryer in room.
Broken room phone.
All three vending machines where out of order (tape over bill & coin slots).
McDonald's cup and nasty flip flop sitting on hand rail outside room (from time we arrived till we left) even though less then 40 feet from office enterance.
.
NOPE, never stay there again!

Room Tip: If you HAVE too stay here (I emphasize have too) ask for a room in back in summer or you will fry ev...
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  • Stayed: July 2014, travelled as a couple
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5  Thank RichardTENN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this reviewResponded 30 July 2014

So sorry for these problems. As you probably noticed, we are in the middle of remodeling all the rooms and the outside, and in doing so, things get forgotten about and missed because there are so many loose ends. These issues are inexcuseable and will be addressed and cleared up. We are nearing finishing the work in the rooms and this will calm down any compliants about these issues. We are now installing new doors and door locks in every room, and some final vanity tile in just 10 rooms, and this will end our work in the rooms. Try us again and let me know what you think when we are finished with all the improvements. Everything is looking so good, clean, and fresh all over the property and in the rooms, just about there.

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Additional Information about The Smoke House Lodge & Cabins

Address: 850 W Main St, P.O. Box 579, Monteagle, TN 37356-7027 (Formerly BEST WESTERN Smokehouse Lodge)
Region: United States > Tennessee > Monteagle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Monteagle
Price Range: £52 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Smoke House Lodge & Cabins 3*
Number of rooms: 101
Official Description (provided by the hotel):
Unique Vintage Nostalgic Authentic Since 1960, 80 miles SE of Nashville - 40 miles NW of Chattanooga Interstate 24 Exit 134. Still owned and operated by the Oliver family. Recent renovation to all rooms and the property. The Lodge has 80 rooms, 21 cabins featuring 1,2, 3 BR cabins; full kitchens Jacuzzis Fireplaces. Indoor meeting facilities up to 160, outdoor pavilion seating 150, 20 acres of outdoor activities. Restaurant features authentic Smoked Meats Ribs Brisket Chicken Full Menu from $2 to $18, sandwiches sides dinners & large Buffet, fresh salad bar, homemade stew, skillet cornbread and bread pudding; locally grown foods. Breakfast Lunch Dinner Open Everyday 6:30AM - 9:00PM, till 10:00PM Fri & Sat. Live Singer/Songwriter Music Friday and Saturday nights. Huge Old Trading Post General Store Gift shop. Area festivals and attractions Bonnaroo Festival River Bend Chattanooga Corn Bread Festival Monteagle Arts & Crafts Festival Beersheba Crafts Festival, South Cumberland State Park ... more   less 
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Also Known As:
Best Western Smokehouse Hotel Monteagle
Monteagle Smokehouse Lodge Hotel
Monteagle Best Western
Best Western Monteagle

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