Room was booked some time ago and price quoted. Charged an extra $80 on top of what was quoted. Refused to refund the extra money, staff member refused to take any responsibility for the decision and contemptuously told us they didn't care if we used them again as 'they would be full anyway'. I would encourage visitors to Beechworth to spend their accommodation dollars with establishements that know how to be friendly and welcoming. There are plenty of them but this isn't one of them.