Hi Linda,
Thank you for your review and for your feedback.
We are so pleased to hear you enjoyed the presentation of our rooms, considered us good value for money and that you saw the great potential we hold. We are however, dismayed to hear of the confusion and frustration you experienced during your stay with us. Please accept our unreserved apologies.
We can confirm we are a relatively new family run business, having opened in 2013. We agree our unique historic setting provides much potential (and many challenges!) and we are continuously working to improve our guest experience.
Our aim is to provide guests with relaxing and enjoyable getaways from start to finish, and we sincerely regret we fell short on this occasion. We have taken your feedback seriously (as we do with all constructive criticism), and have responded to your concerns below.
While separate to the George Kerferd building, The Linaker Hotel is very much a part of our business. To clarify for the public reading this review, our Linaker and George Kerferd Buildings are nestled within 40 hectors of historic gardens and situated a short distance of 100 meters from each other. Both the Linaker and George Kerferd Hotels have access to our facilities (of particular note, a swimming pool, tennis court, sauna and our excellent onsite restaurant and bar). Each building has a unique style and offers an array of hotel rooms which enable us to accommodate a wide variety of guest requirements and budgets.
We sincerely apologise for the difficulties you experienced in finding us. Our location is clearly marked within resources like Google Maps, however we acknowledge some GPS systems are not up to date with our exact location. We try to assist guests as much as we can in anticipation of this issue and provide all guests with comprehensive and easy to follow directions via email just prior to the check in date. With your comments in mind we are adapting our email communications to increase the prominence of the these directions.
We understand you found our signage insufficient and we sincerely apologise for this. There is signage at the entrance to Mayday Hills village which indicates the direction of our hotels. Based on your comments (that the only prominent signage was for the ghost tours) we understand you must have driven past our hotel signage at the front gates of Mayday Hills village, which would have created much confusion. We are currently in the process of organising new signage with increased visibility which should prevent re-occurrences of the confusion you experienced. Please accept our sincere apologies for this experience. We sincerely appreciate you bringing this to our attention and for helping us to improve.
Your review mentioned a broken down piece of machinery in front of the Nurses Quarters. We hope you will allow us to offer some clarification; the cherry picker outside the Linaker Hotel was fully operational during your stay. This was utilised during a complete refresh of the historic Linaker Hotel’s exterior. We apologise and regret the machinery detracted from the hotel surrounds. Please rest assured this is an infrequent occurrence undertaken to ensure our beautiful heritage listed buildings are properly maintained. We thank you kindly for your understanding and apologise for the impact on your stay.
As previously mentioned, we are located among 40 hectors of beautiful, rare and exotic established trees. We regret that during your stay one of these trees had to be removed for safety issues. This event is an infrequent occurrence, however something we must contend with from time to time to ensure the safety of guests and visitors to our historic gardens. We regret this occurred during your stay and detracted from your experience and thank you for your patience and understanding.
Although Beechworth’s Day Spa, ‘The Spa,’ is conveniently co-located within the gardens Mayday Hills, we must clarify this is not part of our business. For the benefit of the public reading this review, we feel obligated to point out we have received excellent feedback from guests who have opted to enjoy the services of The Spa. Many of our guests have commented on the beauty of the building’s 18th century architecture and it’s tastefully renovated interior. However, we understand the building was not to your taste, and have forwarded your comments to The Spa for their consideration.
We truly do understand your overall sentiment regarding the potential and under-utilised area of the gardens and historic buildings of Mayday Hills in general. Our historic area has only begun to be re-purposed in recent years and is somewhat under developed at present. We take great pride in contributing to the exciting and unique development currently underway in this special part Beechworth, and hope you will agree Mayday Hills Village has a bright future. We sincerely hope to be able to welcome you back to Beechworth someday so that you are able to witness the improvements of Mayday Hills Village for yourself.
Thank you kindly for your comprehensive review. We are so grateful for you taking the time to help us improve and wish you safe travels and happy holidays.
From all of us at the George Kerferd and Linaker Nurses Quarters Hotels