We have just spent the weekend at the Royal Mail in Dunkeld. We were there mainly for the races and to experience all that i had heard about the Hotel. We had drinks at the bar on Friday afternoon and was shocked when the barman only filled my champagne 2/3rds of the way, I couldn't be bothered saying anything. Firstly the accomodation was good we were in the Mulberry house and it is a very large 4 bedroom house. It was good for our needs as there were 4 couples. The furniture could do with some updating as it looks really tired and doesn't really match the price charged as it was $1380 for 2 nights.
We had booked for the Calcutta Dinner on the Friday night. It was described as a 3 course meal, matching local wines and tea and coffee.
The meal started with a very small selection cold terrines, pate, pickles and salmon. This course was shared between the 11 of us on 3 plates(about the size of a dinner plate) with some bread. We were given a fish cake each.
The main was a tiny portion of pork with 2 baby carrots and 2 scallops.
Dessert followed and it was a birds nest meringue broken up (about 4 mouthfuls) with a teaspoonful of sorbet and a tiny pieces of fruit.
The wine was either a white or a red, not explained to us in any way just offered and glasses filled. What happened to the matching of local wines with the courses?
The meal was good without being amazing and at $150 a head i thought the price was outrageous. We were all still hungry and to add insult to injury they charged us on top of that for tea and coffee and the 2 non drinkers diet cokes!
We had to approach the manager and querie the bill and they said it was a mistake. I hope it was and not an attempt to milk us for more money. The extras were not charged for but they were not really extras as it was a set menu including tea and coffee. All the staff would have known it was a set price.
I felt like we were taken advantage of as they had a captive audience. I do not accept the old, you should have spoken up or complained, as when i get charged $150 a head up front i expect something pretty amazing. I don't want my night ruined by having to tell people how to do their job. I did not want to make a fuss and ruin the fun we were having with our friends.
This meal was pretentious and an insult to my intelligence. One should never be hungry at the end of a $150 meal.
Breakfast the next day was adequate if you were in a motel. We were wanting some jam and were told there was none as they had run out but there was none the day before, small complaint but this was a big weekend in Dunkeld so wouldn't you be prepared?
Dunkeld is an amazing place with incredible views of the Grampians. This hotel is set in a beautiful spot.
- Official Description (provided by the hotel):
- The Royal Mail Hotel is a unique destination set among native gardens and fruit orchards with stunning views of the Southern Grampians Ranges. Award-winning food and wine, accommodation, conferencing and wedding facilities and the nearby historic Mt Sturgeon Estate are all available for guests to explore and enjoy. ... more less
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- Also Known As:
- Royal Mail Dunkeld
- Royal Mail Hotel Dunkeld, Australia - Grampians