Having booked our weekend well in advance, for a special anniversary, and especially requesting a room with a view down the valley, we were most dissapointed to be placed in a room overlooking the resort management office and the work vehicle carpark. When we have been up here in winter we have always looked up at the balconies and thought it would be lovely to have a weekend out of winter staying in a room with this glorious view of the beautiful valley. Apparently all rooms were fully booked the weekend before, which we realized as we researched making sure this weekend there were no major events on. Apparently all rooms with a view were still uncleaned as they were obviously empty as the only rooms being used were out the back or on the sides. As this was requested some time ago with our booking we were bitterly dissapointed with the room assigned to us. The staff were most courtious and certainly no complaints there. It was lovely and quite which is what we had planned, but as I have said just bitterly dissapointed that our special weekend away in a "room with a view" just didn't happen, especially when all these rooms were empty. I can well understand that staffing in summer would need to be cut, but I do feel that by doing this and not meeting your customers needs your cost cutting is loosing business. Certainly from us anyway. Would we return? No. Would we recommend to others? No. Sorry.
- Official Description (provided by the hotel):
- QT Falls Creek Resort sits snugly at the base of the main ski runs, uninterrupted views of which can be taken in from the fresh 1, 2, and 3 bedroom apartments on offer. If you are looking to pimp your trip, perhaps our decadent penthouse options are the perfect pad for your adventure to the snow.Sit on your private balcony and plan your day on the slopes as you look out over the valley, mountains, and ski fields. Luxuriate in spaQ Day Spa and experience the acclaimed modern dining experience offered at Bazaar Marketplace.Strap on your skis at QT Falls Creek Resort. The party hub of the southern slopes. ... more less
- Reservation Options:
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- Also Known As:
- Quay West Resort & Spa Falls Creek Hotel Falls Creek
- Quay West Resort And Spa Falls Creek