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“Lacking Wow Factor.”
Review of QT Falls Creek

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QT Falls Creek
Ranked #2 of 3 Hotels in Falls Creek
Reviewed 19 July 2013

I recently stayed at the QT in their 3 bedroom penthouse. Our party consisted of 4 adults, 2 teenagers (17 and 19) and 2 young children (2 and 5). They advertise this apartment as having the Wow factor. Unfortunately I can not agree. The actual apartment is very spacious and has 3 bathroom. One area which we found lacking was there was only 1 television. Another set in the bedroom would have been good. These are serviced apartments advertising a light service daily and a full service every 3 days. We were there for 5 days and this didn't happen. The bins were emptied every day but on 2 days I needed to chase up clean bath and pool towels. Although they were replaced they left the wet towels on the floor. By the time we left we had 12 wet pool towels and a similar amount of used bath towels in a pile on the floor. The apartment has a 2 drawer dishwasher and with 8 people we needed to use both drawers each evening. Only once was the dishwasher powder replenished. So each day we needed to go to reception to get more. On the last day I asked 2 different cleaners for more and as they didn't have any on their trolley they said they would bring it to our room. This never happened. Overall disappointed.

Stayed: July 2013, travelled with family
4  Thank Adelaidetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Falls Creek, responded to this reviewResponded 11 August 2014

Dear guest,

We appreciate your feedback and will take time to run through it with our team.

With warmest regards,

Sas
QT

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138 - 144 of 228 reviews

Reviewed 30 June 2013 via mobile

We stayed at QT for 3 nights at the end of June. The hotel looks amazing from the front. We got a little confused on where reception is because there are two towers and no signage so the reception was hidden away but we found from check in to check out everyone was helpful and accomodating.

The rooms have everything u need and the bonus benefit of your own hot tub. The only thing we found with the rooms are the walls are in need of a clean or a paint job as they were covered in marks and scuffs.

We only ate at the Bazaar Restrauant once the food was ok but the lamb shanks and braised beef cheeks were to heavily spiced and almost tasted like liqourice the salads were quite nice though and the made to order steak was great. We did enjoy the breakfast lots to choose from and my partner loved the flavoured milks.

Overall hotel is in a great location right at the bottom of the falls creek express. The rooms have everything you need. Breakfast was great. The people are all helpful and lovely. So we will be back next snow season.

  • Stayed: June 2013
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2  Thank KirraleeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Falls Creek, responded to this reviewResponded 15 July 2013

Hey KirraleeK,

Sounds like the changes we are making are really working! Also sound like the chef got a little heavy handed with the aniseed when he was preparing the meat for Bazaar!

We would love to see you again next time to head to Falls Creek and by then we will have everything completed and in order in the brand new QT resort!

Sas
QT

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Reviewed 30 April 2013

Enjoyed our stay with Quay west, nice room, self contained with private tubs.....just love it. Friendly staffs and very helpful too. Little disappointed with the bed though....for such a nice room, they only have a double, will be way better with a king. Overall, great experience....

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank ttt33333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Falls Creek, responded to this reviewResponded 11 August 2014

Dear guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT

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Reviewed 23 April 2013

My wife and I stayed here for five days recently, we had a one bedroom unit with a hot-tub on the balcony - the unit was very comfortable and clean, and the resort facilities were excellent, a steam room plus a sauna and plunge pool on the second floor made for a relaxing haven after a day of hiking the various trails in the area.
The hot-tub on our balcony was a wonderful place to sit back - relax - and soak away the worries of the world... especially when watching a big thunderstorm roll up the valley - an unforgettable experience...
The breakfast and lunch menus in the "Alta" restaurant were great - and the chef really knows his stuff - wonderful food - "thanks" Andrew... (the "Alta" isn't open for dinner during the summer season)
The standout feature of our stay was the staff - very ably led by "Terry" - nothing was too much trouble and they went "above & beyond" to make our stay comfortable & memorable.
One example was a lovely evening meal delivered to our room when we found that there were no restaurants at all open on the mountain - "Terry" made sure that we were looked after ... it's service like this that will get a return visit from us.

  • Stayed: April 2013, travelled as a couple
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2  Thank MelbourneSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayWestFC, General Manager at QT Falls Creek, responded to this reviewResponded 28 April 2013

Dear MelbourneSailor

Thank you for writing such a positive review. Your comments with regards to the team in particular are pleasing and have been passed on to them. For this I thank you.

It is the positives such as the ones that you have pointed out that act as the catalyst to ensure that we as a team strive to continually improve. Rest assured that we will be using this as motivation to do so.

Once again, thank you, and we hope that we have the pleasure of your company once again in the not so distant future.

Your sincerely

Terry Dwyer
General Manager
Quay West Resort and Spa Falls Creek

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Reviewed 22 April 2013

my partner and I stayed here for three nights in a one bedroom apartment. we arrived for the first snowfall of the year which was a welcomed surprise.

the apartment was so clean. I felt bad for leaving fingerprints on the microwave, door ect. the apartment stays quite warm even if the radiator is switched off. not sure why. the heated tiles took over a day to warm up. didn't bother us though.
on the first night, there was no hot water.
the balcony with hot tub was great and we enjoyed the relaxation with amazing views of snow capped mountains.

the check in was quick and easy. we didn't hear from any staff for the duration of our stay which was good but there was no room service. I'm guessing because it was off season. the staff is very friendly and professional.

nothing really bothered us except the balcony.
we were lucky that our balcony was semi private. all the others looked so conspicuous. I don't think they should be advertised as private.


falls creek is beautiful and for next time, I'll definitely look this hotel up.

  • Stayed: April 2013
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1  Thank baini12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayWestFC, General Manager at QT Falls Creek, responded to this reviewResponded 28 April 2013

Dear baini12.

Thank you for posting such a positive review.

Your comments pertaining to the team are particularly pleasing. Comments such as yours are positive reinforcement of my teams committment to continually strive to exceed guests expectations. For this I thank you.

Your positive feedback relating to the cleanliness of the apartment have been passed on to the housekeeping department.

What did concern me is your comment which relates to the lack of hot water on the first night of your stay. This has been passed on to the maintenance team for investigation. For this I apologise.

Once again, thank you for your kind comments. We hope that we may have the pleasure of your company once again in the not so distant future.

Yours sincerely

Terry Dwyer
General Manager
Quay West Resort and Spa Falls Creek

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Reviewed 19 March 2013

Having booked our weekend well in advance, for a special anniversary, and especially requesting a room with a view down the valley, we were most dissapointed to be placed in a room overlooking the resort management office and the work vehicle carpark. When we have been up here in winter we have always looked up at the balconies and thought it would be lovely to have a weekend out of winter staying in a room with this glorious view of the beautiful valley. Apparently all rooms were fully booked the weekend before, which we realized as we researched making sure this weekend there were no major events on. Apparently all rooms with a view were still uncleaned as they were obviously empty as the only rooms being used were out the back or on the sides. As this was requested some time ago with our booking we were bitterly dissapointed with the room assigned to us. The staff were most courtious and certainly no complaints there. It was lovely and quite which is what we had planned, but as I have said just bitterly dissapointed that our special weekend away in a "room with a view" just didn't happen, especially when all these rooms were empty. I can well understand that staffing in summer would need to be cut, but I do feel that by doing this and not meeting your customers needs your cost cutting is loosing business. Certainly from us anyway. Would we return? No. Would we recommend to others? No. Sorry.

  • Stayed: March 2013, travelled as a couple
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2  Thank jill w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayWestFC, General Manager at QT Falls Creek, responded to this reviewResponded 20 March 2013

Dear Jill W.

Thank you for posting your review. It is disappointing to read that we did not reach your expectations, particularly, when the team always strive to do so.

Your comments pertaining to the allocation of your room have been noted, and will be passed on to the Rooms Division Manager. Thank you for bringing this to my attention. I am sure that you appreciate that room requests are subject to availability, and unfortunately during the time of your stay, your special request could not be met.

It is always pleasing to receive positive comments with regards to the team. Please rest assured that I will pass on your feedback to them. For this I thank you.

I appreciate that you may not see us in a favourable light at present, but hope that we may have the pleasure of your company in the not so distant future.

Your sincerely

Terry Dwyer
General Manager
Quay West Resort and Spa Falls Creek

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Reviewed 17 March 2013

Spent 3 days at the Quay West Resort over the March long weekend - this was our 3rd stay at the resort with the entire family - 2 adults / 3 kids. As usual the room was outstanding and all the facilities and staff up to the same high standard. Thoroughly recommend the resort to anyone looking for a high country escape.

Room Tip: In my opinion you can't beat a room with a spa bath and a view across the mountains!
See more room tips
  • Stayed: March 2013, travelled with family
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1  Thank Wayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayWestFC, General Manager at QT Falls Creek, responded to this reviewResponded 20 March 2013

Dear Wayne A.

Thank you for writing such a positive review. Your comments with regards to the team in particular are pleasing and will be passed on to them. For this I thank you.

It is the positives such as the ones that you have pointed out that act as the catalyst to ensure that we as a team strive to continually improve. Rest assured that we will be using this as motivation to do so.

Once agian, thank you, and we hope that we have the pleasure of your company in the not so distant future.

Your sincerely

Terry Dwyer
General Manager
Quay West Resort and Spa Falls Creek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about QT Falls Creek

Address: 17 Bogong High Plains Rd, Falls Creek, Victoria 3699, Australia
Region: Australia > Victoria > Falls Creek
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Falls Creek
Price Range: £125 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — QT Falls Creek 5*
Number of rooms: 63
Official Description (provided by the hotel):
QT Falls Creek Resort sits snugly at the base of the main ski runs, uninterrupted views of which can be taken in from the fresh 1, 2, and 3 bedroom apartments on offer. If you are looking to pimp your trip, perhaps our decadent penthouse options are the perfect pad for your adventure to the snow.Sit on your private balcony and plan your day on the slopes as you look out over the valley, mountains, and ski fields. Luxuriate in spaQ Day Spa and experience the acclaimed modern dining experience offered at Bazaar Marketplace.Strap on your skis at QT Falls Creek Resort. The party hub of the southern slopes. ... more   less 
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Also Known As:
Quay West Resort & Spa Falls Creek Hotel Falls Creek
Quay West Resort And Spa Falls Creek

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