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“Falls Creek Hotel”
Review of Falls Creek Hotel

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Falls Creek Hotel
Ranked #2 of 3 Falls Creek B&B and Inns
Reviewed 2 June 2012

Nice service, good food, but dated in appearance and the rooms are below average, especially the fact they don't provide safety rails on the childrens bunk beds! I as the mother slept in the top one and not with my husband in the double bed to ease my mind knowing my child won't fall out if I sleep there. Very disappointing. They really need to give the rooms a complete furniture makeover, as they are also very small. Proper access ie a door and not a window out to your balcony would also be good.

Perth WA

Room Tip: If you have children like we have 3, you will be put in a room on the top level which means lots sta...
  • Stayed: August 2011, travelled with family
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3  Thank Naomi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 - 79 of 79 reviews

Reviewed 23 June 2011

My husband and I always spend Queens Birthday weekend on the ski slopes. We've been to most Australian mountains (and many overseas) but have opted to return to Falls Creek, but more so, The Falls Creek Hotel for the last five years. Over the last couple of years we have also tried to book in for peak season weekends. This is a family owned and run hotel, the owners grew up in Falls Creek, and whether there's snow on the mountains or just in the snow making areas, they ensure this is a weekend to be remembered. They provide a full cooked to order breakfast and a four course dinner. (You may end up sharing dishes with your partner because it's too hard to decide). There's live music with dinner and for those who have young children there's a kids club which seems to work well for those with kids. All rooms have exceptional views and over the last couple of years we have seen significant improvement from renovations in the rooms. Apart from this, the main reason we return to the Hotel is the friendliness and sincerity of part owners Glenn and Leonie Docking who dine with guests each night and go out of their way to make sure your stay is a memorable one. We recommend the hotel for couples and families alike, all needs are catered for.

  • Stayed: June 2011, travelled with friends
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7  Thank Rhonda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2010

We stayed there for a week in August 2009. While some things were nice, a few things left to be desired. We still had a great and wonderfool time, but owners really should try and improve it. I know it's an old place and as someone from the other property/establishment at falls creek put it ;"...they've doing it for too long. and just probably tired.." But...not really up to standard.
Don't get me wrong, it's a nice place, just noot modern, so don't expect anything of that kind. The food (dinners) are really nice (set soup &entree, your choice of main & dessert). They have a kid's club as well - should be very convinient for the parents with the kiddies. Location is really good - next to the chairlift, shuttle bus is there too (if you're a beginner, you can get the bus to get to the more beginner-friendly chairlift). Ski hire in a hotel (and you get a discount).
Staff (hired young guys (and girls) are really friendly and nice. However!!! The rooms are a bit dated for a 3.5 stars hotel. While they clean and tidy, they desperately need a major renovation! The rooms look tired - rusty bathroom doors, overall oldish look. A mirrow in the room (like over the desk) would've been nice. I would also love a bathtub, not just a shower (but that's just me). The water pressure in the shower is baaad. The room isolation is almost non existant, you can hear your neughbours and all. The rooms are pretty basic but you get everything you need. Little kitchenette with a sink and a fridge.. TV, movies (2 channels)- whatever DVD is on (you can request a certain one at the bar:)
The other thing - the staff, all these young girls who are your waitresses at breakfast and then cleaning/housekeeping ladies later straight after it. The thing is they would just do 1 knock and immediately break in the room (you can't lock the door, there's no chain or anything), as they assume that at about 10 am you should be already out on the slopes, not in your room:) A bit annoying.
Another thing is pool - open from 2 till 8 (I think), the set dinner is at 7 pm (so you can't really go there anyway). Spa - till 6 pm. What's the point??? You supposed to be skiing anyway during the day, once you're back- have to go to dinner (it's included in the tariff),it's already closed??? Kind of useless.
It seems the hotel is owned by 2 families. One was really really nice, welcoming and friendly (there are paintings by this lady in the rooms). And the other...Like you come down for dinner or anything, walk past reception and they would totally ignore you??? No smile or "Hi!" I don't know< I got a feeling maybe because we (my husband and I) were on a younger side(late 20-s early 30-s? The majority of the guests seems to be a bit older, like over 40, 50. And probably repeated guests as well. So we felt a bit out of place there. Like they didn't care about us, some young people they don't know:) but would be ohh so friendly with some of the other older guests. What upset me the most - 2 times in a row we booked a table only to find out it wasn't booked/some other people were seated there. result - 2 dinners in a row we were seated next to the toilets - first time male, next time - female:( What the hell happened? they don't know. The lady we booked it with at reception wasn;t on duty for dinner. Very dissapointing. Like, it's not a huuge hotel, only as many guests you have at one point in time. Definitely can account for. especially when it's booked in advance.
But anyway, it was ok, I guess. Would I return there? I'm not sure...probably not

  • Stayed: August 2009, travelled as a couple
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10  Thank AnnetteINMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2009

Fantastic location - three chairlifts and the local shuttle are at your doorstep. The owners and staff are very welcoming and friendly. We enjoyed a full cooked breakfast every morning and delicious four course dinners every night (set soup and entree then a choice of three mains and deserts). Views are sensational.

  • Stayed: July 2009, travelled with family
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1  Thank kaz747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Falls Creek Hotel

Address: 23 Falls Creek Rd | PO Box 138, Falls Creek, Victoria 3699, Australia
Region: Australia > Victoria > Falls Creek
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Falls Creek
Price Range: £166 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Falls Creek Hotel 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
The Falls Creek Hotel is located in the heart of the village with three ski lifts within 150m of the door and every room has a view. Under normal snow conditions the hotel offers a true ski in ski out experience in the warm friendly atmosphere of a family operated lodge. The Standard Rate includes a four course dinner for the adults and early kids dinner followed by our 'Kool 4 Kids Klub' for the children and cooked breakfast each day. A Bed and Breakfast rate is also available. Hotel facilities include an in-house ski shop which stocks the latest skis and snowboards for hire and a range of goggles, gloves, helmets and outer-wear in the retail section, an indoor heated swimming pool and spa, guest lounge with open fireplace, free wi-fi and four free movie channels. The hotel restaurant and bar is open for lunch daily where guest can watch the action on the slopes while they eat. ... more   less 
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