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“Dated room”

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Best Western Frankston International Motel
Ranked #1 of 3 Hotels in Frankston
Certificate of Excellence
Reviewed 8 January 2014

Our room was very spacious, but was quite dated. It had a spa but didn't work. There were ants and little bugs flying around the bathroom.
Wifi is great though. The night we stayed was really cold so we turned on the heater and it was really noisy.

  • Stayed: January 2014, travelled as a couple
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Thank Dorami-chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIM389, Owner at Best Western Frankston International Motel, responded to this reviewResponded 9 January 2014

Dear Dorami-Chan,
Thank you so much giving me feedback about your recent stay at our motel.
I am extremely sorry that you had flying insects in your bayhroom and a noisy airconditioner.
Just so you know in future we do have 24 hour reception, so that if any of our guests experience difficulties we can usually fix them on the spot or relocate them to another room.
I have been unable to ascertain which room you actually stayed in but I will have my maitenance team check all of the airconditioners to work out which one was noisy. Thanks again for your feedback and I look forward to welcoming you back if you have an opportunity to visit Frankston again. Best wishes for 2014. Kind regards Phil

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98 - 104 of 144 reviews

Reviewed 1 January 2014

If you are planning to stay in frankston you MUST stay here the rooms are clean and spacious the staff especially Nathan at reception is so helpful and very friendly I have been coming here for 5 years now and cannot fault it.thank you again for a wonderful stay I will be back again this year 1000/1000

Room Tip: It doesn't matter what room you choose they are all fantastic you won't be disappointed
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  • Stayed: December 2013, travelled as a couple
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Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIM389, Owner at Best Western Frankston International Motel, responded to this reviewResponded 2 January 2014

Dear Pat,
Thank you very much for choosing to stay with us again and for giving us feedback on your stay.
We try very hard to look after all of our guests and really appreciate it when they keep coming back. We are extremely proud of the service that Nathan and all of the team provide and the choc dipped strawberries for your anniversary is just one of the ways we can say thank you for being such loyal customers. Have a very happy and safe new year and we look forward to welcoming you back soon. Kind regards Phil

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Reviewed 25 December 2013 via mobile

Stayed here on Xmas day during a 2 week family road trip across AUS. Family room was spacious, with a queen plus 2 single beds. Room was slightly dated, but clean. Kids had gotten some toys for Xmas that needed batteries and front desk had some, offered to pay, but given to us as complimentary, that's top notch service. Only con, road is a little noisy.

  • Stayed: December 2013
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Thank CDNFamilyTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIM389, Owner at Best Western Frankston International Motel, responded to this reviewResponded 9 January 2014

Thank you very much for choosing to stay with us at Best Western Frankston International. We really appreciate your feedback and look forward to welcoming you back when next have an opportunity to visit Frankston. Have a great 2014. Kind regards Phil

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Reviewed 16 December 2013

Stayed on a Saturday night. Lovely staff who were very helpful on arrival. Once past reception the motel is a little tired and the family room was ok for a single night but wouldn't have wanted to stay longer. Very noisy from the many locals loitering in the car park late at night and the highway next door.

Stayed: December 2013, travelled with family
Thank BrianE1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIM389, Owner at Best Western Frankston International Motel, responded to this reviewResponded 16 December 2013

Dear Brian, Thanks for staying with us at the Best Western Frankston International. We really appreciate it when our customers point out the things they like about us and where we can improve. Your feedback will help us focus on how we can focus on becoming the best we can be. I look forward to welcoming you back so you can see how your feedback has improved our product. Phil

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Reviewed 2 December 2013

We stayed there for three nights. Had a perfect room, size good, very light and airy, birds outside our window, spa bath. Really everything you need. The staff were very obliging and helpful. Especially appreciated the Motel room cleaners. They folded my graduating Navy recruit daughter clothes so neatly and placed them neatly beside her Navy photo on the bed. Lovely touch.

Room Tip: I like trees outside my window. We stayed in room 115, and each day our trees were full of little b...
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  • Stayed: November 2013, travelled with family
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Thank susanlonsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIM389, Owner at Best Western Frankston International Motel, responded to this reviewResponded 16 December 2013

Dear Susan, Thank you very much for choosing to stay with us at the Best Western Frankston International, we really appreciate it when our customers tell us what they liked about us and where we can improve. I am extremly proud of our team who do go out of their way to look after all the needs of our guests. We get lots of people from all around Australia coming to visit their family and friends at Cerberus. It is such a special occassion and we are very pleased to be a part of that experience. We look forward to welcoming you back soon. Phil

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Reviewed 24 November 2013 via mobile

We stay for a night, the bayside shopping is within a min walk. It had everything you need.
We also had an 1.5hour driving trip along the beach side from hotel to mornington peninsula. A nice drive! And sunset is very late after 8pm. Take the motorway back for 30 mins only.

Stayed: November 2013, travelled as a couple
Thank StoneH0N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIM389, Owner at Best Western Frankston International Motel, responded to this reviewResponded 27 December 2013

Dear Tin Wai,
Thank you for chhossing to stay with us and telling us about your experiences. We really appreciate you taking the time to comment about your stay and we are very happy that you enjoyed your time at Best Western Frankston International. We look forward to welcoming you back when you next have the occassion to visit Frankston. Kind regards Phil

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Reviewed 3 October 2013

I stayed early October and had a queen room on the first floor. The hotel is located on the main road opposite the biggest shopping centre in the area. That is worth a visit and its a minute walk. The rooms all have private balcony and spa bath free foxtel tv and very comfy linen on bed. The holes is slightly dated but makes up for it in spades with friendly staff and excellent food. I had a rib eye wrapped in bacon and it came with lashings of salad and chips. I like the undercover parking as well as 24hr desk.
Frankston is an easy train trip to city or a great jumping off point to the peninsula. Best of all my room was only $120 a night so heggle them if its any different.
I highly recommend a stay

Room Tip: Ask for room on side road my room was 1112 mid level facing the side street and very quite no highwa...
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  • Stayed: October 2013, travelled on business
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1  Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Frankston International Motel

Address: 389 Nepean Hwy, Frankston, Victoria 3199, Australia (Formerly BEST WESTERN Frankston International Motel)
Region: Australia > Victoria > Mornington Peninsula > Frankston
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service
Hotel Style:
Ranked #1 of 3 Hotels in Frankston
Price Range: £86 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Frankston International Motel 3.5*
Number of rooms: 44
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