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“Enjoyed our Basketball Stay”
Review of Quest Frankston

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Quest Frankston
Certificate of Excellence
Reviewed 9 June 2014

We booked a 2 bedroom apartment for a Basketball Tornament for a convenient place for all our players to come back eat,rest and recover. The room was fantastic offering 2 x kitchen areas and 2 bathrooms. The staff were fantastic helped us unload our vehicles - offered the pool for recovery sessions, supplied towels for all the players and were flexable with check in and out times. Any questions were answered straight away and all the staff were willing to help and were extremely friendly. The rooms were good and it was in a great location. I would recommend anyone to stay here.

  • Stayed: June 2014, travelled with friends
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1  Thank Kerrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Manager at Quest Frankston, responded to this reviewResponded 12 June 2014

Dear Kerrie W,

Wonderful to read your review of Quest Frankston on Trip Advisor, thank you for taking the time to share your feedback. Glad to hear you found our apartments comfortably spacious, well equipped and conveniently located with easy access to shops and the sports stadium. Great to hear your team enjoyed the facilities and look forward to having the team stay again during the next tournament.

Best regards,
Karen

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371 - 377 of 434 reviews

Reviewed 28 May 2014

Had a fantastic time here, Nellie the team leader at reception was fantastic very customer focused and helpful, which made the stay more enjoyable. All the staff at Quest were very helpful and were very accommodating, would recommend anyone to stay here.

Room Tip: All rooms are very good, plenty of onsite parking.
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  • Stayed: May 2014, travelled as a couple
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Thank Craig685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Manager at Quest Frankston, responded to this reviewResponded 4 June 2014

Dear Craig685,

Thank you for your review of our property on Trip Advisor. We pride ourselves in having a customer-focused team both in Front and Back of house. We are delighted to read you had an enjoyable stay on our spacious one bedroom apartment.

Thank you and we hope to see you again soon.

Best regards,

Karen

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Reviewed 27 May 2014

It's not so often in our travels that we meet such a compassionate staff of person, willing to help, listen and plan our excursions. The manager is "hands on" and in fact booked our tickets (great seats) to the local arts center, helped us to locate the perfect Horsebacking riding event - and so on and so on. Really being completely new to the area these ladies were wonderfully responsive with compassion. As it happens in life a few things in needed fixed - but only had to ask once and not more. Our stay in Australia was extended from 6 to 8 weeks and we are very happy to have help from such dedicated management. would recommend top floor - and back side facing the park - for the incredible Sunrise.. and Moon rise..

Room Tip: top floor - back side facing park - great sunrise.. and rising of the Moon -
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  • Stayed: May 2014, travelled on business
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Thank Renee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Manager at Quest Frankston, responded to this reviewResponded 4 June 2014

Dear Renne D,

Thank you for your time in reviewing Quest Frankston Serviced Apartments. It is wonderful to read the team at Quest Frankston were able to assist you during your stay. Glad to here you enjoyed your stay, our one-bedroom apartments are spacious, quiet and the apartments overlooking the beautiful park are indeed very popular. We hope you had fun with the Horseback riding tour; next time I recommend swimming with the dolphins!

Thank you for staying with us again.

Best regards,

Karen

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Reviewed 2 April 2014

We stayed only the one night but were impressed with the service and quality of this hotel. The staff were very friendly and so helpful ...the decor is beautiful and we would certainly stay here again . It's conviently located to town and surrounding ares .

Stayed: March 2014, travelled as a couple
Thank Andowhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Front Office Manager at Quest Frankston, responded to this reviewResponded 11 April 2014

Dear Pam W,
Thank you for your Trip Advisor review of Quest Frankston. We are thrilled to read you enjoyed your stay and that you were impressed with both the quality and service you received. We pride ourselves on delivering great customer service. We look forward to seeing you on your next visit and thank you again for your review.

Nellie

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Reviewed 2 April 2014

A group of us stayed at Quest Frankston recently while attending a conference in the area. The front desk staff were most welcoming and helpful. The accommodation was clean and comfortable and met our needs very well. Surprisingly quiet for us country folk too! Would recommend.

  • Stayed: March 2014, travelled with friends
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Thank nola57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Front Office Manager at Quest Frankston, responded to this reviewResponded 11 April 2014

Thankyou Nola57 for your lovely review of Quest Frankston. It was an absolute pleasure having you and your group stay with us. The spacious apartments are perfectly suited for groups and families who welcome the quiet surrounds. Thank you very much for your review and we look forward to welcoming you back again!

Nellie

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Reviewed 26 March 2014

Stayed in the handicapped access unit. Good except that the bathroom flooded from the shower, and the dining chairs were very dirty. Air conditioning just did not work properly. Quiet for a hotel room. Very, very small parking spaces with difficult access. Staff parked in the handicapped parking space.

Room Tip: Room in the back block the quietest. Ground floor preferred (no lifts). Don't take a big car or...
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  • Stayed: March 2014, travelled as a couple
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Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Manager at Quest Frankston, responded to this reviewResponded 30 March 2014

Dear Simon F,

Thank you for your feedback of Quest Frankston, all feedback is appreciated and allows us to improve so thank you for taking the time to review your stay. Our wheel chair access room has an open plan bathroom so water does wet the floor, as a precaution the floor has been treated with a non-slip solution and shower mats are also available. Our location being just out of the city centre allows for a quiet property. We have spoken to our staff about parking in the handicapped park and will be monitoring this more closely. We do offer trailer parking for larger vehicles and access through the rear of the property in addition to the entrance at the front for ease of maneuvering larger vehicles. All of our rooms are currently undergoing refurbishment and we would love for you to stay again and view the new look Quest Frankston.

Thank you for your comments and we are glad you enjoyed your stay.

Best regards,
Karen

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Reviewed 20 March 2014

We found the staff friendly, courteous and helpful. The position of the room was ok and very little outside noise. The only downfall and a minor one is it is a solid walk to most restaurants but we had great weather so it was enjoyable as Frankston can get. Great value for money

  • Stayed: January 2014, travelled as a couple
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Thank Lenard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen W, Manager at Quest Frankston, responded to this reviewResponded 30 March 2014

Dear Lenard,

Thank you for your feedback and taking the time to review Quest Frankston on Trip Advisor. We're glad you enjoyed dining at one of the restaurants in Frankston. We have a couple of lovely restaurants located less than a 5 minute walk away, perhaps they will suit you when the weather is not so lovely! Thanks again for your review and we look forward to showing you our new refurbished look next time you stay with us.

Kind regards
Karen

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Additional Information about Quest Frankston

Address: 377 Nepean Hwy, Frankston, Victoria 3199, Australia
Region: Australia > Victoria > Mornington Peninsula > Frankston
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Speciality Lodging in Frankston
Price Range: £78 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Frankston 4*
Number of rooms: 66
Official Description (provided by the hotel):
Quest Frankston has been purpose built to accommodate both the corporate and leisure traveller. Located at the gateway to the Mornington Peninsula, Quest Frankston features 58 non smoking serviced apartments. Offering overnight stay to extended stay accommodation options comprising of studio, one and two bedroom serviced apartments.Our comfortably appointed, spacious and modern one and two bedroom apartments are completed with fully equipped kitchens, private laundry facilities, free wireless internet, balcony or patio, and separate living & dining area. Perfectly suited to overnight or extended stays for singles or families; business and leisure always.Quest Frankston offers a great base for travel to, from and between the Mornington Peninsula and Melbourne. Just a 5 minute walk is a range of restaurants, shopping and the beach. Let our friendly staff assist with your next stay. ... more   less 
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