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“Service Sadly Lacking”

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Comfort Inn Country Plaza Halls Gap
Ranked #8 of 9 Hotels in Halls Gap
Reviewed 31 May 2014

Arrived after dusky, long drive for a conference. Paid for a good quality room that was pricey - room was dark, light switches well inside room. After dumbly entrance, cold bathroom, hot water cut in and out, breakfast was disgraceful - eggs benedict means cold, poached eggs on horrible, cold luncheon hame slice. Aroma of fat wafts from kitchen , coffee machine doesn't work and room not fully serviced. Wouldn't stay there again - place was not busy - so no excuse for lazy service and low guest care.

Stayed: May 2014, travelled on business
4  Thank CTorpey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 - 121 of 202 reviews

Reviewed 21 May 2014

We thoroughly enjoyed our two night stay here. The room was huge, as was the bathroom. The overall decor is a bit dated but has been well maintained and is very clean. The bed was fabulous...so comfortable. My husband has to have the sports channels to flick through and this is one of the few motels in Halls Gap offering cable. Good location, short walk to the shops/restaurants. Loved the kangaroos in the garden. Would definitely recommend this motel, great value for money.

  • Stayed: May 2014, travelled as a couple
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Thank Lisa1962_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

I stayed in a room with one King and One queen beds with my family. Overall I am satisfied with this hotel and I have listed the good and bad aspects;

1. Great location for all the walking trails and attractions in the Halls Gap/ Grampians.
2. Room was spacious, clean, ensuites clean, beds comfortable; No complaints there.
3. A lot of Kangaroos, emus and wild life around; even inside the hotel property
4. reverse cycle AC/ Heating worked well
5. Carpet on the floor was old but very comfortable under your feet.

Cons:
1. The person at the check in seemed tired in his job, not very helpful and had to ask several questions to get information on wherer the room was located, times for the breakfast etc. I was hoping to get some info on the nearby attractions from him but after all the trouble I had with these basic information about the hotel/breakfast etc , I thought I would have a better chance with the Halls Gap information centre.

2. There was no milk in the room though there were facilities for tea/coffee making. When I read the information book in the room it indicated that the " Fresh milk would be given at the time of check in and more would be available with the reception if necessary " . However no milk was offered at the time of my check in and I had to go to the local shops to buy some milk. Only when I read the book later I found out about the availability of the milk at the reception.

3. There was no quilt covers to the quilts. Quilts were just coverered with a bed sheet on top and the undersurface of the quilt was in contact with the person occupyiong the bed. I accept that there may be a lot of hotels that do not change quilt covers after every occupant but you atleast get the satisfaction that they may be washing/changing their quilt covers at least after few weeks. It was quite disturbing to think of all the people who would have slept under those quilts with their skins/ dirty clothes touching the bare undersurface of the quilts , not to mention the risk of contracting skin diseases. It would have been much better if they advertised " No linen is provided' so that the customers could bring their own.

4. I found that most of the essential items in the shops are over priced. May be they are trying to earn an easy profit from the visitors/ tourists.

I hope the hotel management would think seriously on the deficiencies I have mentioned. It would be a shame if people did not choose to stay in this property

  • Stayed: April 2014, travelled with family
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2  Thank amu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Lovely location lovely staff could not do any thing more for you,BUT,we were given one of the rooms at the back of the site AND it was average ,very tired not well kept very dirty window edge in the bathroom and holes in the bathroom here and there.
We would stay there again just for the location ,hope they start to upgrade sooooooner than later

Room Tip: Hopefully the rooms closer to the main building are better
  • Stayed: March 2014, travelled as a couple
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1  Thank Lampbert118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

We stayed here for one night and was pleasantly surprised at the size of our room. We had two king-sized beds in a nicely laid out room and a big bathroom with a jacuzzi though we were unable to use the jacuzzi. Apparently you have to request its use when booking.
We arrived at dusk and there were a lot of Kangaroos just hanging out at the back of the property. There is also a playground on site so our little one was happy.
We had breakfast on site and I must say it was overpriced and the omelette was the worst I've had.
I would recommend the hotel; just have the continental breakfast, It's not worth paying for the omelette.

  • Stayed: March 2014, travelled with family
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Thank Opal28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

Hello All,

Stayed 3 nights room very nice, lots of space and well layed out. Nice bathroom with all the trimmings which includes shower with its own body wash, shampoo and conditioner dispenser.

However the shower runs hot and cold and at times seems to run out of hot water! Breakfast is quite good but for my taste could be a little bit warmer with the precooked dishes. Service was great in the breakfast room. Overall a nice place to stay and enjoy the surrounds and wildlife.

I had meal in the in house restaurant which was very very nice, however on the second night was unable to be get in and be served until around 8pm due to a large function in another area. Went to the local pub which was also very good. The Hotel needs to get it's act together in balancing the needs of guest's and functions at the same time.

Yes I would go back again but inquire a little bit more about functions vs meals and if the water problems had been addressed first

  • Stayed: March 2014, travelled on business
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Thank DanDon2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

A lovely property with an awesome outlook. We must have had our twin room upgraded as our room size was large with 2 king size beds. Very clean and modern and everything worked. Beautiful bathroom. Friendly staff who allowed us to park our motorbikes under cover in the owners carport. Fabulous restaurant. Wouldn't stay anywhere else,

Room Tip: All rooms are set back from the road in a lovely tree lined property.
  • Stayed: February 2014, travelled with friends
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Thank pdt782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Country Plaza Halls Gap

Address: 141 Grampians Rd, Halls Gap, Victoria 3381, Australia
Region: Australia > Victoria > Grampians > Halls Gap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 9 Hotels in Halls Gap
Price Range: £55 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Inn Country Plaza Halls Gap 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
The Comfort Inn Country Plaza Halls Gap is one of Halls Gap's premier establishments with a range of services that few in the Region can offer. With 51 comfortably appointed rooms, all non smoking, the licensed Darcy's Restaurant, Morningside Cafe for breakfast, 2 Conference rooms with full catering, outdoor swimming pool, sauna, gymnasium, children's playground, BBQ area and Guest Laundry. Every single room has all new beds and they are the best that you will experience and are the main reason why people choose the Comfort Inn Country Plaza Halls Gap as the place to stay. You will find yourself immersed under the best doonas with your head on king pillows - the most time in a motel room is spent on the bed and so this property ensures that your experience is worth it! Each room has an LCD television, DVD player, tea & coffee making facilities, in-room safe, large bathroom and electronic key card door locks for security. There is plenty of parking on the premises and the photo opportunities with the local wildlife and surrounding views are endless. The Comfort Inn Country Plaza Halls Gap's facilities are popular for conferences, meetings and weddings with a dedicated events co-ordinator that looks after your requirements. The Comfort Inn Country Plaza Halls Gap is ideally located within easy walking distance from the town centre and so you can leave your car at the motel and wander around the township. The Comfort Inn Country Plaza Halls Gap may not be the cheapest accommodation option but it is definitely one of the most comfortable properties that you can choose when visiting the magnificent Grampians Park. ... more   less 
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Also Known As:
Comfort Inn Country Plaza Halls Gap Grampians, Australia

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