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“Not very good value for money”

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Sanctuary House Resort Motel
Ranked #1 of 3 Hotels in Healesville
Melbourne, Australia
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not very good value for money”
Reviewed 3 October 2013 via mobile

Rooms are quite dated not very good value for money small room, bin in bathroom was not emptied also dodgy PowerPoint in bathroom the shower changes temp if someone uses taps in next room. Close to sanctuary but quite a distance from town. Noisy at night. No bottle opener provided either which was kind of annoying.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blackkez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 reviews from our community

Traveller rating
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    57
    27
    15
    10
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37
61
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 August 2013

I found the rooms dated, daggy and cold. They are in much need of a refurbishment. No atmosphere in the motel. We were also charged a fee for forgetting to return the key when we left the hotel which I found to be absolutely ridiculous.
No value in payiing extra for the "deluxe" spa room as we were convinced to do by the manager.
Very disapointing.

Room Tip: Dont bother with the deluxe spa room. Dont forget to return the room key....
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank gogotomgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galah2, Owner at Sanctuary House Resort Motel, responded to this review, 12 August 2013
To gogotomgo I would like to say this: you know why you were charged a fee for not returning the key, but I will state it here for the benefit of our customers. The usual procedure when a key has not been returned is to contact the customer to establish where they might have left the key, and if they are still in the area and the key is on their person, if they would kindly drop it in for the benefit of the next customer. Several attempts were made on this occasion to contact gogotomgo, on the mobile number provided. Despite the urgency of the matter our calls went unanswered. For reasons that we cannot elaborate here due to Tripadvisor policy, we had other concerns relating to this particular customer and considered that an unreturned key might compromise the security of the room for the next customer. Therefore we took the steps for a locksmith to attend the premises to change the lock, which incurred a fee. This was passed on to the customer and debited to the nominated credit card in accordance with the disclaimer stated on the customer registration form, which was signed off by the customer at check-in.
It is disappointing to say the least that gogotomgo has resorted to posting this review. He knows very well that this matter was settled amicably to his satisfaction, and that this resulted in Sanctuary House carrying half the cost and foregoing other issues, as a goodwill gesture, for which he was most grateful at the time.
I am at a loss to understand what sort of refurbishments he has in mind. The super deluxe room he stayed in had just been re-awarded its four star rating after an assessment by AAA Tourism.
I also question why he states he stayed in May, when my records indicate that he stayed in June.
With this in mind, I would ask Tripadvisor customers to completely disregard this review.
Sanctuary House Resort Motel management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Healesville hotels

Werribee, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2013

We booked two rooms and thought the price was fairly reasonable. Fairly small rooms but clean and comfortable, free internet was a plus , tiny sink in the bathroom was a minus, showers ran a bit hot and cold but o.k. overall.No shampoo was a bit of a surprise . Friendly staff and in a good location for access to the sanctuary just up the road. Did not try the restaurant so can't comment on the food. A nice quiet location and reasonable value for money

Room Tip: b.y.o. shampoo and conditioner.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stiffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

This place is a hidden gem and we'll definitely return. Due to the poor reports on Trip Adviser, we were unsure what to expect but the rooms were clean and comfortable, the hosts were charming and the food delicious (especially the desserts). We've stayed at several places in Healesville over the past 3 years and Sanctuary House is now the favourite.
Charming, comfortable, relaxing.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2013

Sanctuary house resort is definitely a wonderful place to rest relax and open up to the beauty of its surroundings, a 2 night experience at the hotel, wonderful comfortable rooms clean n fresh, Food was fantastic and the warm friendly service by the owners and staff was unbeatable. internet connection available, although I spent most of the time exploring the grounds, and sitting by the wood fire with friends. it certainly is the place to be to relax and take it all in.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2013

I visit the Yarra Valley frequently , I prefer to stay in Healesville. My favorite place to stay is Sanctuary House Resort motel! the rooms are clean, the beds are very comfy and the prices are very reasonable. I have realized from my recent stay that there have been renovation improvements. I have my meals at the their onside award winning al a carte restaurant, the food there is delicious and I never leave unsatisfied. This place has given me a lot for my money. Lovely surroundings, friendly service by all of the staff, and is very close to some of Victoria's greatest wineries and tourist destinations. The Internet service and connection is absolutely great, my 15 year old daughter who doesn't get off social networks did not complain once about the connection. I come here to get away from the city to relax in a friendly and clean environment.
Thanks for making my stay as comfortable as possible!!

Room Tip: Try room 15, it is absolutely great for a family
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nunzio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2013

Stayed here for three nights with my partner who by the time we left had become my fianceè. The rooms were beautiful, shower and spa were amazing, the only thing letting it down was the bed as beautiful as it looked it wasn't too comfortable. The service was amazing and the owners were some of the friendliest most lovely people i have ever met. The food in the restaurant was absolutely dynamite! I would go again 100 times! Can't wait for our next stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hellabogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary House Resort Motel

Property: Sanctuary House Resort Motel
Address: 326 Badger Creek Rd, Healesville, Victoria 3777, Australia
Phone Number:
Region: Australia > Victoria > Yarra Valley > Healesville
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Healesville
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sanctuary House Resort Motel 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
STOP PRESS! NOW WITH FREE HIGH SPEED WIRELESS IN ALL ROOMS!Sanctuary House Resort Motel is the only motel accommodation in Healesville which enjoys a quiet 10 acre setting, off the main highway.Choose from deluxe suites(some with four poster beds and spas) or traditional accommodation, ideal for families.On site facilities include an inground swimming pool, games room and playground for the kids, plus a purpose built fully licensed restaurant/reception centre seating up to 120 people, both for a la carte dining and private functions.Walk to the sanctuary, and don't forget to ask about our discounted admission tickets for adults. ... more   less 
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Also Known As:
Sanctuary Hotel Healesville
Sanctuary Motel Healesville
Sanctuary House Resort Motel Healesville, Australia - Yarra Valley

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