I have never been spoken to by a business person as I have by the owner of this motel. My experience was disgusting and it makes me so upset that people can be allowed to treat customers as this owner did me......
After booking over the phone for 2 nights I was asked what time I expected to arrive and check in and I said around 7pm on a Friday night. I was never told though that they ask this because the reception shuts at 6:30pm (?!) Given I drove from the city on a Friday night the traffic was terrible and I was on track to arrive at around 8:30pm instead. At 8pm I received a VERY abusive and intensely rude phone call from the owner demanding to know my whereabouts as I had not arrived at the exact time I had approximated. When I said I wasn't told the the reception closed at 6:30pm and that I didn't appreciate his accusatory and aggressive tone he proceeded to shout at me telling me he didn't want people 'like me' staying at his hotel and that I was not welcome to stay anymore. Given I had paid upfront and had received absolutely no information on their opening hours or any confirmation of booking fail etc I was flabbergasted that he was so unfairly and unreasonably aggressive. If I had realised you could not check in past 6:30 I would not have chosen this motel as that is not a reasonable time to get there from Melbourne after work. To then be rung and abused - and then left STRANDED half way to Mornington with no hotel was absolutely disgusting. I then had to turn around and return home at 8pm at night as everywhere in Mornington was heavily booked for the weekend. I have never been so shaken up in my life. Disgusting. These people have absolutely no right to speak/treat guests like this - and when they do expect that people are going to sit back and be 'told off' by a motel owner for checking in when is convenient to me as a paying guest. I implore anyone to avoid this disgracefully run motel at all costs. TERRIBLE.
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