we had a voucher given as a xmas gift, booked Sunday before Mothers Day, then they rang[2 days later] to say they had forgotten about a pre booked wedding, so we had to cancel.
We then rebooked for Sunday 16th May.
Unfortunately , I had flu, and was unable to travel that day, so , we cancelled.
we were told as we hadnt given 24 hours notice, the voucher was void. This is according to their "condtions apply" policy, which isnt printed on voucher, but you are told about when you cancel.
When my wife rang to cancel, she got a frosty reception from a staff member, as did my brother in law, who tried to reason with them [ they also had the same day booked].
Would seem that Dave2026 was right [ see his review].
Ironic that they cancelled on us, yet, they kept the money from the voucher when we did the same .
Think theres a lesson to be learnt , with this mob.
- Official Description (provided by the hotel):
- Award Winning Hotel Accommodation - Best Western Brooklands of Mornington has created something unique to the Mornington Peninsula. Best Western Brooklands of Mornington has been awarded the Ministers Award by the Tourism Minister in 2008/2009 for its contribution to tourism on the Mornington Peninsula.Nestled amongst 3 acres of stunning landscaped gardens, this multi-award winning property (including being named the first and only property in Best Western Australasia to receive a perfect 1000pt QA Score) is a fine blend of old world charm and modern innovation. ... more less
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- Also Known As:
- Best Western Mornington
- Mornington Best Western