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“A pleasure Oasis in our own backyard” 5 of 5 bubbles
Review of The Loft In The Mill Boutique Accommodation

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The Loft In The Mill Boutique Accommodation
Ranked #2 of 14 Olinda B&B and Inns
Certificate of Excellence
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A pleasure Oasis in our own backyard”
5 of 5 bubbles Reviewed 3 August 2010

My wife and I live in the general region and often pass through the village of Olinda so we thought we 'knew-it-all'. How wrong we were.

Often driving past The Loft in The Mill, we thought it was in a bad location, not in peaceful tranquility. How wrong we were.

Were were amzed at how spacious our suite was. Even better that not one large room but a mix of many shapes and areras together. Open fire lit by the hosts (Brad & Donna) on arrival. So personal. Yet before a big chat could be started, they were gone. Just the right timing - we did come away to be together after all. So many people are not perceptive like this.

It was great to be in walking distance to the shops andf restaurants. Yet once back inside, it was snug and quiet like the world had gone away. And the most comfortable bed we had ever slept on.

So clean, so genrous; chocolates, wine, breakfast provisions. We can hardly wait to come back.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Belleandernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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184 reviews from our community

Traveller rating
    125
    40
    13
    5
    1
See reviews for
22
124
4
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 4 April 2010

For the price the rooms need work, stained carpet, old bathrooms falling to bits and tiny tv's not even LCD. They don't have pay tv for the guests and instead allow you to use DVDs. Many of which only work in black and white. The room was noisy and the curtain too thin to sleep after the sun was up.

I think this place needs work or a reality check on the prices charged

  • Stayed June 2010
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank 555muzby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoftInTheMillOwner, Owner at The Loft In The Mill Boutique Accommodation, responded to this review, 1 August 2010
I am the owner and operator of A Loft in The Mill and have been running this succesfult B & B opposite Olinda Village at the top of the Dandenong Ranges now for two and a half years. During this time we have constantly refurbished and upgraded every privately entranced suite and the grounds of the property to a stage where we have over 6000 people stay with us now every year and that our return custom sits at an industry high of 19% of all guests that stay at the Loft. We try incredibly hard to make sure that every guest has a fantastic stay at the Loft, unfortunately 2 bad reviews from over 12,000 guests that have stayed with us during this time reveal that there is always room for improvement, but we strive to deliver a level of customer service that is unrivalled in our region, and I would ask that if ever a guest was unsatisfied with anything that they have experienced at a Loft In the Mill that they let my friendly & hard working staff at reception know and we will immediately remedy the situation. My staff work here because they love the place, and you can probably tell by reading this that myself and my wife are also immensely proud & passionate about our beautiful Loft. If reception is closed late of a night there is a night phone beside the reception door and I live on the property so I can assist you straight away. The combination of our great location, unique buildings, luxurious & private suites and above all our genuine desire to make sure that each and every guest that stays at a Loft in The Mill leaves here positively raving about the place, sets us apart from every other accommodation provider in these beautiful Dandenong Ranges.

It would be remiss of me to not individually answer the concerns of "555muzby" that they voiced in April 2010. I can assure you that nothing in any of the suites or bathrooms of the suites in particular is "Falling to bits", that we have installed LCD HD Flat Screen televisions in 6 of the 9 suites and that all 400 free DVD's that are in reception for guests use work properly and that they work in colour. We have completely renovated both the Hathaway and King Arthur Suites, and made substantial improvements to the other 6 suites to a stage where we have had "Postcards" a Channel 9 travel show ask us if they could come out and film in both suites(We never asked for this) and this footage is on the homepage of our website for you to see for your self the level of pampered luxury that you will enjoy at a Loft in The Mill. The suggestion that any of the suites was noisy, well the construction of the two bluestone buildings is such that all walls are 8 inches thick being made first of bluestone on the outside and then a separate brick internal lining on all walls, all floors are concrete slabs with heating through them, and all windows are double glazed to ensure that when it snows(And it does a couple of times a year) that you are still warm in winter and cool in summer, and this naturally minimises the very little outdoor noise that there is from coming inside, so on this point I will have to agree to disagree with you. On the point of us "needing a reality check on the prices charged", we are in the unique position of also running a second business from reception which is a booking service for 56 of the other B & B's in the Dandenong Ranges, so I am well versed in what people are being charged for accommodation up here, and with a tariff range of between $120 and $235 for midweek, and between $160 and $300 for a single weekend nights accommodation across the five different levels of luxury of my suites I can say categorically that my tariffs are more than competitive with all other accommodation providers in the Dandenong Ranges.

We invite and look forward to answering any further enquires personally that anyone may have and we ask that you consider a Loft in The Mill as your relaxation destination the next time that you choose to get away.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 September 2009

Such a lovely, peaceful spot. With a lovely little shopping area near by.

  • Stayed September 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CazzaHaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 19 April 2009

On the positive side this B&B is in a fantastic location and you can walk across the road to shops and restaurants. Unfortunately there wasn't much else we thought was memorable about this B&B.

We stayed in the Garden Suite which had a comfortable bed, very small bathroom with spa, fireplace (with not enough fire wood!) and a closet with toaster, breakfast supplies, fridge etc). Private "herb" garden with outdoor setting accessed through french doors.

We stay in B&Bs each year for our Anniversary and there are definitely better in the area. There may well be better as this establishment, just not the "Garden Room".

We were really looking forward to relaxing in a spa but the bathroom is tiny and the spa not huge. Very disappointed that the bathroom had no toiletries for guests as we hadn't brought our own expecting to find complimentary items in the bathroom.

Breakfast was disappointing - some bread and cereal in the room to fix your own. We chose not to eat in our room but elected to walk over the road and had a terrific cooked breakfast at the Ranges at Olinda Cafe (at our own cost).

We ate dinner at Immerse across the road and would recommend this restaurant also.

All in all an "average" stay for $360 a night.

  • Stayed April 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 1birdie23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoftInTheMillOwner, Owner at The Loft In The Mill Boutique Accommodation, responded to this review, 1 August 2010
I am the owner and operator of A Loft in The Mill and have been running this succesfult B & B opposite Olinda Village at the top of the Dandenong Ranges now for two and a half years. During this time we have constantly refurbished and upgraded every privately entranced suite and the grounds of the property to a stage where we have over 6000 people stay with us now every year and that our return custom sits at an industry high of 19% of all guests that stay at the Loft. We try incredibly hard to make sure that every guest has a fantastic stay at the Loft, unfortunately 2 bad reviews from over 12,000 guests that have stayed with us during this time reveal that there is always room for improvement, but we strive to deliver a level of customer service that is unrivalled in our region, and I would ask that if ever a guest was unsatisfied with anything that they have experienced at a Loft In the Mill that they let my friendly & hard working staff at reception know and we will immediately remedy the situation. My staff work here because they love the place, and you can probably tell by reading this that myself and my wife are also immensely proud & passionate about our beautiful Loft. If reception is closed late of a night there is a night phone beside the reception door and I live on the property so I can assist you straight away. The combination of our great location, unique buildings, luxurious & private suites and above all our genuine desire to make sure that each and every guest that stays at a Loft in The Mill leaves here positively raving about the place, sets us apart from every other accommodation provider in these beautiful Dandenong Ranges.

We have completely renovated both the Hathaway and King Arthur Suites, and made substantial improvements to the other 6 suites to a stage where we have had "Postcards" a Channel 9 travel show ask us if they could come out and film in both suites(We never asked for this) and this footage is on the homepage of our website for you to see for your self the level of pampered luxury that you will enjoy at a Loft in The Mill.

I would now like to answer the concerns of "1birdie23" of April 2009. We don't actually have a "Garden Suite", I'm presuming your refering to our "Herb Garden Suite". All my housekeepers(They also love coming to this beautiful location and workplace) replace and fill up all firewood and ensure that there are complimentary Shampoo, Conditioner, Body Lotion, Bubble Bath, Toothbrushes & Toothpaste, Soaps and Slippers everytime they clean or service any of the suites, and this same practice was also in place in April, 2009. On your next point I am six foot two inches tall and I can stretch out in every one of the luxurious double spas, and comfortably fit a second person if the need arises in every spa of the 7 spa suites that we have. On your final point as advertised on our website(and this was the case before April 2009) with every suite's tariff there is the inclusion of Continental Breakfast provisions which comprise your choice of 3 different cereals, a half cob(for1 nights stay) of freshly baked bread, orange juices, milk, and condiments(Jam, Honey & Vegemite) for either your bread or toast. The next sentence on every website advert that we feature on worldwide then states that if you desire a cooked breakfast "simply add $15 per head, per morning that you desire a cooked breakfast onto your tariff and we will provide you with a cooked breakfast voucher which is redeemable at Ranges Restaurant opposite the property". We do this because if we added a cooked breakfast onto every tariff then the point made earlier by "555muzby" about a reality check on pricing may start to gain some semblance of credibility, instead it enables us to deliver the most competitive and lowest tariff that we can put out into the marketplace.

We invite and look forward to answering any further enquires personally that anyone may have and we ask that you consider a Loft in The Mill as your relaxation destination the next time that you choose to get away.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Loft In The Mill Boutique Accommodation

Property: The Loft In The Mill Boutique Accommodation
Address: 1602 Mount Dandenong Tourist Road, Olinda, Victoria 3788, Australia
Region: Australia > Victoria > Olinda
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 B&Bs / Inns in Olinda
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Loft In The Mill Boutique Accommodation 4*
Number of rooms: 9
Official Description (provided by the hotel):
Winner of 2013, 2014 and 2015 Trip Advisor Certificates of Excellence. Winner also of various awards (including Victorian Tourism Award for Best Hosted Accommodation Venue), Loft In The Mill is a magnificent replica of an old flour mill with adjacent carriage house built from reclaimed 150 year old convict cut Bluestone. Boasting 4 ½ star accommodation, we offer a range of suites to suit all styles and budgets. Each luxurious suite has a private entrance, its own facilities, and uniquely individual decor. We offer a range of facilities, including: large double spas, crackling log fires, romantic four poster beds, private courtyards, in-house massage, even a self contained cottage! All suites naturally have their own ensuite bathrooms and kitchenettes.Loft In The Mill is perfectly located opposite Olinda Village right at the top of the picturesque Dandenong Ranges and Mount Dandenong: walking distance to boutique shops, lovely gardens, galleries, quaint tearooms and quality restaurants. 16 Restaurants are within a two kilometre radius from the property and 9 Wedding Reception Venues are within a seven kilometre radius. A short distance away is William Ricketts Sanctuary and the National Rhodedendron Gardens. 15 minutes away is Puffing Billy Railway and Trees Adventure or the Yarra Valley’s numerous wineries.All tariffs include light continental breakfast and cooked breakfast vouchers at $15 per head are redeemable at Ranges Restaurant in the Olinda Village opposite the property.Spoil yourself in luxury. ... more   less 
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Also Known As:
The Loft In The Mill Boutique Accommodation Olinda, Australia - Victoria

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