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“Lovely hotel but poor value for money”

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Mercure Portsea Golf Club and Resort
Ranked #1 of 2 Portsea B&B and Inns
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely hotel but poor value for money”
3 of 5 bubbles Reviewed 22 June 2014

Sadly compared to other hotels in the same price bracket and rating it is poor value for money.

My recommendation is to keep searching otherwise when you open the door to your room you will be disappointed.

Room Tip: Book a different hotel.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, General Manager at Mercure Portsea Golf Club and Resort, responded to this review, 25 June 2014
Dear Guest,

Thank you for your feedback.

Our apologies that you did not feel as if your stay was value for money. Our aim is to always exceed our guests expectations with superior service. The resort is designed around a golf course, with the main activity being golf with the local area offering many other local attractions for guests to visit.

Please do not hesitate to contact me at the hotel if you wish to discuss your experience further.

Kind Regards

Duncan Mars
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

200 reviews from our community

Traveller rating
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    43
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    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

We stayed here using a scoopon which originally was not to be used on a public holiday but staff allowed us to use it on the night of the public holiday which was really nice of them. Hotel is clean and modern. Didn't find the room small as others have noted. Room overlooks the golf course which was nice. We had golf booked on checkout day and staff offered for us to keep our bags in our room all day and come back and freshen up after golf (4pm!). It was mid week so they said it was no problem. I thought this was an exceptional gesture from them. We also didn't realise that breakfast was included in our package and when they brought it to our attention they were very willing to provide us with breakfast even though the kitchen was close to closing. Breakfast was beautiful too. The staff at this hotel made our stay- they were probably the most accommodating hotel staff I've ever come across and definitely made a good impression on us, so we will definitely be back.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vetti25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, General Manager at Mercure Portsea Golf Club and Resort, responded to this review, 25 June 2014
Dear Guest

Thank you for your wonderful review.

We look forward to seeing you again soon.

Regards

Duncan Mars
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

We had a few problems when first booking this hotel but was all sorted professionally by Rebecca.
We stayed in a superior room which I think the only difference was a balcony, but with a gorgeous view of the golf course. The room was a little on the small side & there was a dead bug on the shower floor, not really a big deal but I just thought for the price we were paying it shouldn't have been there.
We had the hot springs booked on sat evening & was on our way back to the hotel around 9pm, we called to see if food was still being served but it wasn't. A bit disappointing for a Saturday evening.
Overall the hotel and rooms are very clean & modern with friendly staff.
We would most certainly stay again, but maybe if there was a cheaper deal going.

Room Tip: Not sure what the standard rooms were like, but the superior room is a must to see a gorgeous sunris...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janey_4190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, General Manager at Mercure Portsea Golf Club and Resort, responded to this review, 25 June 2014
Dear Guest,

Thank you for taking the time to review our property. I have shared your feedback with Rebecca.

My apologies for the early closure of the restaurant, we look forward to welcoming you back again soon.

Regards

Duncan Mars
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 7 June 2014

My husband and I stayed for two nights at the Portsea Golf Club and Resort, in a superior golf view room with balcony. The position of the resort is wonderful and the view very nice, however we did find the room small compared to most hotels, or even motels, and the bathroom was the same, not much room to move. Being winter here it was raining on the off for the two day & so sitting outside on the balcony was not possible due to the shutters to protect from the sun not being closable if it rained, so the table and two chairs were wet for the two days. There was one chair in the room, obviously thinking people would sit outside on the balcony. We did some walking on the area and got quite wet, so no were to hang our coats to dry out (the hangers in the wardrobe had our few clothes on them), I would imagine the golfers would also have gotten pretty wet, so would also need somewhere to hang wet gear? A map of the local walking tracks would have been helpful, and to know if there was access from the golf course, as the London bridge to Point Nepean walking track goes by the boundary? We couldn't find a walking path off the course, except through a vacant block of land on one boundary. Breakfast and dinner were very pleasant but not outstanding, the view from the restaurant can capture you, very relaxing

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank JenzMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, General Manager at Mercure Portsea Golf Club and Resort, responded to this review, 25 June 2014
Dear Guest,

Thank you for providing your feedback. I am surprised with regards to your comments, these will be addressed with my team.

Our guest service team at reception have a full range of walking maps available for you, including the beautiful Point Nepean National Park guide and the London Bridge National Park Walking Map. Both walking trails are located within close proximity to the resort. For our guests safety we do not have walking tracks around the golf course as we are a championship course and have high numbers of players each day. It would be extremely dangerous to have guests walking around the course.

Located in our foyer, there is a full luggage storage room which guests may utilise for storage of wet items, my apologies this was not explained to you upon arrival.

Please do not hesitate to contact me directly if I can be of any assistance. I hope that we have the privilege of welcoming you back in the near future on a sunny day.

Kind Regards

Duncan Mars
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Loved this place. The establishment is still new and fresh. The rooms are very well presented and thoughtfully set out. The views are fantastic and watching the early morning golfers was great. The breakfast was outstanding and very worthwhile, the service was great and again the views are fantastic. The room tended to be quite warm, but was great. Very Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, Manager at Mercure Portsea Golf Club and Resort, responded to this review, 25 June 2014
Dear Guest,

Thank you for your review we are delighted you has a great stay, and look forward to seeing you again soon.

Kind regards

Duncan Mars
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

This an excellent hotel in an excellent position for exploring the Mornington Peninsula. We would be happy to highly recommend it. Staff were most helpful, dinner in the dining room was excellent and we found sitting on our balcony a peaceful and pleasurable experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Evaline Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, Manager at Mercure Portsea Golf Club and Resort, responded to this review, 27 May 2014
Dear Evaline Y,

Thank you for your very happy review of Mercure Portsea Golf Club and Resort. I am delighted you had such a good stay and enjoyed the hotel restaurant.

We look forward to welcoming you back soon.

Kind regards
Duncan Mars
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Portsea Golf Club and Resort

Property: Mercure Portsea Golf Club and Resort
Address: 46 London Bridge Rd, Portsea, Victoria 3944, Australia
Region: Australia > Victoria > Mornington Peninsula > Portsea
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Portsea
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mercure Portsea Golf Club and Resort 4.5*
Number of rooms: 24
Official Description (provided by the hotel):
The new multi-million dollar Mercure Portsea Golf Club & Resort is set alongside Portsea Golf Club as part of a fully integrated resort complex. The exclusive location along the Mornington Peninsula provides the perfect backdrop for a unique and memorable occasion. Set amongst rolling sand dunes and coastal vegetation with spectacular views across Port Phillip Bay, the 18 hole, and 5,747 meters par 71 layout is consistently ranked in the top 50 golf courses in Australia. A number of recent design improvements combined with strategic bunkering, undulating Santa Ana couch fairways and slick greens make Portsea an enjoyable challenge for golfers of all standards. Located a short 1.5 hours drive from Melbourne, Victoria, our Mercure Resort Portsea Accommodation is the perfect place for a holiday getaway. Within close proximity to beaches, national parks, shops, cafés & restaurants you will never be short of things to do. Relax on our restaurant balcony and soak in the views of the beautiful golf course surroundings. The Mercure Portsea Golf Club & Resort in Melbourne, Victoria has 24 boutique style accommodation rooms including a Bridal Suite all with a private balcony. We also offer “stay & play” packages if you are after a perfect golf getaway.Our Mercure Portsea Accommodation is the perfect place to host your next event or conference. Offering a variety of conference & events packages, catering for up to 130 guest's banquet style or 190 guests cocktail style. Our dedicated events team is happy to work with you to tailor one of our packages to meet your specific requirements. ... more   less 
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Also Known As:
Mercure Portsea Golf Club And Resort Australia - Victoria

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