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“Not worthy of 4 stars”

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Balgownie Estate Vineyard Resort & Spa
Ranked #1 of 3 Hotels in Yarra Glen
1 review
“Not worthy of 4 stars”
Reviewed 10 April 2014 via mobile

Over rated some good points and bad points. Check in was good. Room very clean until we saw the mattress on the bed, it was disgusting worst I,ve seen any where in the world. View fantastic. Cellar door brilliant restaurant second rate. Champagne spilt by waitress food not cooked and sent back, breakfast looked and tasted as though it had been there for ever

Stayed March 2014
Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 11 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met. We are in the process of making some changes, and your feed back has been very constructive.

If you would like to discuss this further, please contact Karen Dixon on 9730 0700.
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1,036 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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English first
Canberra, Australia
Level 6 Contributor
393 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 6 April 2014

My wife and I had a great time at the winery. The accommodation was first class, with the room being very clean and well appointed.

We ate in the restaurant both nights. We were only going to eat there once, but it was so good we went back.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark&Rosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 8 April 2014
Thank you for taking the time to write about your experience at Balgownie Estate Resort and Spa. It's lovely to receive your feedback, and I will certainly pass your comments about the food onto all concerned at our Restaurant. We look forward to welcoming you back again.
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Melbourne, Australia
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 April 2014 via mobile

Stayed here for our wedding anniversary. Privilege Suite was great. Great views, plenty of space. Estate grounds are nice, and is a lovely walk around. Staff were all friendly, cellar door tasting was good. Restaurant food was very good. There was a wedding on, but you would have never of known. No noise from our room. Highly recommend.

Stayed March 2014, travelled as a couple
Helpful?
Thank Stew7five
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 2 April 2014
Thank you so much for taking the time to write your review. It's so lovely to receive positive feedback, and very much appreciated. We are very pleased you had a lovely experience at Balgownie Estate, and you enjoyed the cellar door and restaurant. We look forward to welcoming you back to Balgownie Estate Resort and Spa.
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Traralgon Vic
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 March 2014 via mobile

My fiancé and I spent a Sun night at Balgownie to explore the area and find ourselves a wedding venue. The staff were amazing from arrival to departure. We stayed in a 1 bedroom spa suite. Room was spotless and beautiful. Good size balcony, nice outlook, comfy couch & bed. Spa was clean & comfortably fits 2. The restaurant was the highlight of our stay. With so much to see and do and eat in the Yarra Valley I really wasn't expecting the star of the show to be the resort's own restaurant. How wrong I was. One of the best meals I've eaten! After a beautiful night of food and wine we were one of the last to leave at around 10pm. The great service didn't end there and I was further impressed by the staff when I asked a couple of questions about the wedding function room and was happily given a tour. I've become accustomed to hospitality staff who just want to get you out of the door and this was such a nice experience. I seriously cannot wait to come back again. I'll make it 2 nights next time!

Stayed March 2014, travelled as a couple
Helpful?
Thank purc77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 2 April 2014
Thank you so much for taking the time to write your review. It's so lovely to receive positive feedback, and very much appreciated. We are very pleased you had a lovely experience at Balgownie Estate, and you had time to enjoyed the beautiful Yarra Valley. I will make sure your feedback about the food reaches our chefs and restaurant staff. We look forward to welcoming you back to Balgownie Estate Resort and Spa, and we hope you choose us for your wedding venue.
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Warragul, Australia
Level 6 Contributor
219 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 28 March 2014

We had an overnight stay in a privilege spa suite on a Sunday night. We arrived mid afternoon and after checking out our spacious well appointed room headed to the cellar door for a complimentary wine tasting. Balgownie estate certainly have some beautiful wines and we were very well hosted by the friendly man behind the counter. Dinner in Raes Restaurant was very good standard & value for money and beverage prices are reasonable.
We had a great nights sleep & a great selection at breakfast the next morning.
An added bonus was the 4 beautiful Ferraris parked on site!
All of the staff were very friendly!
I would highly recommend a stay at Balgownie Estate in the wonderful Yarra Valley!

Room Tip: The Spa suites are very large & comfortable
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GippyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 2 April 2014
Thank you so much for taking the time to write your review. It's so lovely to receive positive feedback, and very much appreciated. We are very pleased you had a lovely experience at Balgownie Estate, and it sounds like you had a great time sampling our wines at the cellar door. Once again, thank you for your feedback, and we look forward to welcoming you back to Balgownie Estate Resort and Spa.
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Brisbane, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014

Having previously enjoyed an overnight stay in late October at the Balgownie Estate in Maiden Gully, near Bendigo, we recently travelled to the Yarra Valley, a place we had not been to for nearly ten years. With no pre-arranged accommodation we decided to check out the Balgownie Estate at Yarra Glen. From the stunning gardens and manicured lawns to the smooth efficiency and friendliness of the staff who greeted us upon our arrival, and the well appointed and stylish room set amid the gardens, it very clearly lived up to the recommendations of their staff at Bendigo.
From the Estate we toured the Valley and particularly enjoyed the nearby Yarra Valley 'Chocolaterie and Ice Creamery' (a must see) and lunched at the Innocent Bystander in Healesville. Another great choice. We ate dinner at Rae's restaurant in the Balgownie Estate and the slow roasted lamb dish complimented with an aged Estate shiraz was a triumph. Do yourself a favour and stay here the next time you're in the Yarra Valley.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 2 April 2014
Thank you so much for taking the time to write your review. It's so lovely to receive positive feedback, and very much appreciated. We are very pleased you had a lovely experience at Balgownie Estate, and you had time to enjoyed the beautiful Yarra Valley. I will make sure your feedback about the food reaches our brigade of chefs. We look forward to welcoming you back to Balgownie Estate Resort and Spa.
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melbourne
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 24 March 2014

This is our 4th visit to Balgownie Estate and we really love this place. The rooms overlook the vines and are always beautifully maintained. The only downfall this time was our lunch at Raes Restaurant. On our last visit about a year ago we would have rated our meal at Raes as one of the best we'd ever eaten - and we talked it up to our friends who were travelling with us this time - embarrassingly - I'd have to say I've had better meals at the local pub. Service was painfully slow and the food less than average for a venue of this calibre, as an Accor member we received a discount and its just as well really because I'd have hated to have to pay a cent more than we did.

Nonetheless, I'd stay at Balgownie again any day, staff are friendly and the grounds are lovely, I'd just venture further afield for a good meal and theres no shortage of excellent restaurants in the Valley.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tajyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 26 March 2014
Thank you for taking the time to write about your experience at Balgownie Estate. We really appreciate your feedback, and I have forwarded your comments about Rae's to the Restaurant Manager. Our new Chef arrives in April, and we are all very excited about the culinary delights, she has to offer. We hope you come back, and give the restaurant another try. Please call Karen Dixon on 9730 0700, so that I can make all the necessary arrangements for you.
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Additional Information about Balgownie Estate Vineyard Resort & Spa

Property: Balgownie Estate Vineyard Resort & Spa
Address: 1309 Melba Hwy, Yarra Glen, Victoria 3775, Australia
Phone Number:
Region: Australia > Victoria > Yarra Valley > Yarra Glen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Yarra Glen
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Balgownie Estate Vineyard Resort & Spa 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Balgownie Estate Vineyard Resort & Spa is ideally located in the heart of the Yarra Valley less than 1hr from Melbourne CBD & Airport. Boasting contemporary first class spa suite accommodation with spectacular views across the valley, Rae’s Restaurant, Cellar Door with complimentary wine tasting 7 days, Health Club, Natskin Spa Retreat, modern conferencing and leisure facilities plus more! Whenever you visit, you are guaranteed a memorable stay in the heart of Victorian wine country. ... more   less 
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Also Known As:
Balgownie Estate Vineyard Resort And Spa
Balgownie Estate Vineyard Hotel Yarra Glen
Balgownie Vineyard Retreat Hotel
Balgownie Vineyard Retreat Resort
Balgownie Estate Vineyard Resort & Spa Yarra Glen, Australia - Yarra Valley

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