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“Terrible ” 1 of 5 bubbles
Review of Balgownie Estate Vineyard Resort & Spa

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Balgownie Estate Vineyard Resort & Spa
Ranked #1 of 4 Hotels in Yarra Glen
Melbourne, Australia
Level Contributor
6 reviews
“Terrible ”
1 of 5 bubbles Reviewed 21 April 2014 via mobile

The room was fine, but if you want to have a sleepless night in quite possibly the noisiest hotel we have ever stayed.. This place is for you. Every footstep, ever baby cry and not to mention every door automatically slamming will keep you up all night long. Forget a nice sleep in too.

Stayed April 2014
Helpful?
Thank Kikikerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met.

I was very disappointed to hear you had noise disturbance during your stay. Should you wish to discuss this further, please do not hesitate to contact Karen Dixon on 9730 0700
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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971 reviews from our community

Traveller rating
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    112
    74
    60
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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  • English first
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English first
Melbourne
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

To be perfectly fair, Balgownie is a beautiful place to stay. The rooms are immaculate & the service is excellent.

BUT! We paid quite a bit of money for a king size bed and instead of a king bed, we had two double beds pushed together. I know quite a lot of places do this and it would have been fine but the result was extremely uncomfortable and it was a very clear break between the two beds - where they met in the middle was much higher and harder than the rest and altogether it made for a very uncomfortable sleep.

It's really disappointing because otherwise it was a perfect stay.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Toriarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has not been met.

We are very sorry to hear, that you did not have a good nights sleep. Some of our beds do not twin, so perhaps on your next visit, you could request this option.

If you feel you would like to discuss this further, please feel free to contact Karen Dixon on 9730 0700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coolangatta, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 19 April 2014

Excellent all round. We stayed here for an anniversary and a wedding and both times were wonderful. The food and wine magnificent, the rooms are very clean and modern with all that is needed for a lovely holiday. Very impressive cellar door. The food at the restaurant is delicious and beautifully presented.

We are already planning our next trip

Room Tip: We stayed at a lovely room with a spa that overlooked the vineyard.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jasen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Great to hear about your stay at Balgownie Estate, looks like we have ticked all the boxes for you! Very happy to hear you enjoyed your meals at Rae's Restaurant as well as the Cellar Door. We look forward to having you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 18 April 2014

Just a fantastic location views right the way over the yarra valley and the vineyards, absolutely spectacular views. Room was spacious, clean and fresh but not a 4 star standard. Spa is excellent but has a coldness about it, it was cold in the rooms but the bed was beautifully warm with an electric blanket. Products used were not catered for sensitive skin and sadly my face did react. However staff were most apologetic.
Restaurant is another thing. Breakfast was not a problem a great variety on the buffet menu however Dinner service lets the whole of the restaurant down. You have this amazing space and views but the wait is not worth it even when the food arrives. The staff were not friendly or particularly helpful and certainly not service driven on the 2 nights we were there. A shame as it is well worth a visit but rethink dinner options. Is it 4 stars, I don't think so, the location is what gives it the stars.

Room Tip: Ask for a room upstairs overlooking the vines at the front and not close to car park.
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank siviter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met. I have passed on your feedback regarding your dinner experience onto our Restaurant Manager, and will also pass your comments on to Natskin.

Should you wish to discuss this further, please do not hesitate to contact Karen Dixon on 9730 0700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 10 April 2014 via mobile

Over rated some good points and bad points. Check in was good. Room very clean until we saw the mattress on the bed, it was disgusting worst I,ve seen any where in the world. View fantastic. Cellar door brilliant restaurant second rate. Champagne spilt by waitress food not cooked and sent back, breakfast looked and tasted as though it had been there for ever

Stayed March 2014
Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 11 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met. We are in the process of making some changes, and your feed back has been very constructive.

If you would like to discuss this further, please contact Karen Dixon on 9730 0700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
309 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

My wife and I had a great time at the winery. The accommodation was first class, with the room being very clean and well appointed.

We ate in the restaurant both nights. We were only going to eat there once, but it was so good we went back.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mark&Rosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 8 April 2014
Thank you for taking the time to write about your experience at Balgownie Estate Resort and Spa. It's lovely to receive your feedback, and I will certainly pass your comments about the food onto all concerned at our Restaurant. We look forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 April 2014 via mobile

Stayed here for our wedding anniversary. Privilege Suite was great. Great views, plenty of space. Estate grounds are nice, and is a lovely walk around. Staff were all friendly, cellar door tasting was good. Restaurant food was very good. There was a wedding on, but you would have never of known. No noise from our room. Highly recommend.

Stayed March 2014, travelled as a couple
Helpful?
Thank Stew7five
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 2 April 2014
Thank you so much for taking the time to write your review. It's so lovely to receive positive feedback, and very much appreciated. We are very pleased you had a lovely experience at Balgownie Estate, and you enjoyed the cellar door and restaurant. We look forward to welcoming you back to Balgownie Estate Resort and Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Balgownie Estate Vineyard Resort & Spa

Property: Balgownie Estate Vineyard Resort & Spa
Address: 1309 Melba Hwy, Yarra Glen, Victoria 3775, Australia
Phone Number:
Region: Australia > Victoria > Yarra Valley > Yarra Glen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Yarra Glen
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Balgownie Estate Vineyard Resort & Spa 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Balgownie Estate Vineyard Resort & Spa is ideally located in the heart of the Yarra Valley less than 1hr from Melbourne CBD & Airport. Boasting contemporary first class spa suite accommodation with spectacular views across the valley, Rae’s Restaurant, Cellar Door with complimentary wine tasting 7 days, Health Club, Natskin Spa Retreat, modern conferencing and leisure facilities plus more! Whenever you visit, you are guaranteed a memorable stay in the heart of Victorian wine country. ... more   less 
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Also Known As:
Balgownie Estate Vineyard Resort And Spa
Balgownie Estate Vineyard Hotel Yarra Glen
Balgownie Vineyard Retreat Hotel
Balgownie Vineyard Retreat Resort
Balgownie Estate Vineyard Resort & Spa Yarra Glen, Australia - Yarra Valley

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