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“Do you even winery?”

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Balgownie Estate Vineyard Resort & Spa
Ranked #1 of 3 Hotels in Yarra Glen
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Do you even winery?”
Reviewed 23 April 2014

My partner and I stayed here last night. I have to say I wouldn't waste a cent on this place!! The food was poor and terrible, I was still hungry afterwards and the chicken was pink in the middle. The service wasn't that great and when a handicapped man came through the waitress proceeded to say how awkward it was in front of him!! HOW RUDE. I have to say though the room and wine tasting was good, beautiful views and great spa. Now this mornings breakfast i found a worm in my raspberries and the waitress didn't even attempt to apologize. I then had a massage at Natskin which was meant to go for 90 min and I paid for 90 min and I reckon I was massaged for about 45 min and the rest was diddle daddle and filling out forms/ getting changed etc. I mean I don't mind paying good money but what I get back better be substantial to what i'm paying. Do not waste your time here, was sooo looking forward to a night away and I feel like we were treated like lower class on the Titanic!

Room Tip: Don't even bother
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paige G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 25 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met

I have passed your comments on to our Restaurant Manager, and would ask that you call him should you wish to discuss your experience further. You can contact Chris Kapakoulakis on 9730 0700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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English first
Melbourne, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014 via mobile

We came here last year and thoroughly enjoyed ourselves so I thought ide surprise my wife for her birthday by taking her out saturday night to Rae's restaurant. We were greeted by the friendly host and were booked to sit by the fire place which he turned on before we were seated. This fireplace should be turned on at the start of the evening as it really adds to the atmosphere upon arrival.

Our waitress was disinterested and barely gave us a smile, she didnt know what several of the items on the menu were and had to keep running off to ask at which point I thought. ..ok she is new I can be patient. We both decided on the eye filet. We ordered some estate wine by the glass from Balgownie. halfway through pouring it our waitress mentioned that it was the slightly more expensive one and then ran out of wine from that bottle and ran off to get a fresh bottle to top up the glass. The wine turned out to be quite good but you must tell your customers first what your doing without making the assumption they will just take the next dearest.
After about 20 minutes we had to ask for the bread, olive oil and balsamic to be delivered as we were watching other guests who had arrived after us already get theirs and then right as the bread came so did our mains. Of course it was a scotch filet that was delivered and we were so hungry we tucked into it thinking that perhaps we had heard our waitress wrong.
Sure enough several other tables were told they were getting eye filet with scotch filet landing on their table which by the way wasnt to bad but another mistake to add to the growing list. our waitress walked past our table countless times with the water bottle In her hand but never saw that we had a glass needing to be filled. We ofcourse looked at each other when we ordered dessert but believe it or not that was delicious and went off without a hitch. When it came time to pay we mentioned all of the things to our flustered maitre de and he was apologetic and really just made excuses as to why the waitress didnt perform. One was that our waitress works at wedding functions and doesn't know the menu...what about her smile ? Does she save that for the weddings ? I even pointed to a couple that had just ordered the eye filet and said that he should mention it to them but he didnt seem interested. To top it off he bungled our bill and if it wasnt for the wife spotting it would have charged us 20% extra on our bill. In the end we got 10% off our bill but after what was such a bungled night, for what we paid, it was really just adding insult to injury.

This place isn't cheap and im happy to go and pay money for good food and service but what we experienced tonight was very disappointing. They were simply not as well oiled as they should be for a restaurant of this standard and little touches which are almost common sense were completely overlooked and ruined our experience.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 25 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met

I have passed your comments on to our Restaurant Manager, and would ask that you call him should you wish to discuss your experience further. You can contact Chris Kapakoulakis on 9730 0700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 April 2014 via mobile

This is the place to put the fire back in your romance. Breathtaking views.
Staff are very friendly and always helpful. Food was amazing.A great venue for a wedding.Have a look at the pictures.Awesome spa !!!!
There is so much to do. Great walks, wineries and restaurants.
Fire up and book this place.

Stayed April 2014
Helpful?
Thank Gian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to write about your experience at Balgownie Estate Resort and Spa. It's lovely to receive your feedback, and I will certainly pass your comments about the food onto all concerned at our Restaurant. We look forward to welcoming you back to this beautiful part of the world.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
6 reviews
Reviewed 21 April 2014 via mobile

The room was fine, but if you want to have a sleepless night in quite possibly the noisiest hotel we have ever stayed.. This place is for you. Every footstep, ever baby cry and not to mention every door automatically slamming will keep you up all night long. Forget a nice sleep in too.

Stayed April 2014
Helpful?
Thank Kikikerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met.

I was very disappointed to hear you had noise disturbance during your stay. Should you wish to discuss this further, please do not hesitate to contact Karen Dixon on 9730 0700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 5 Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 April 2014

To be perfectly fair, Balgownie is a beautiful place to stay. The rooms are immaculate & the service is excellent.

BUT! We paid quite a bit of money for a king size bed and instead of a king bed, we had two double beds pushed together. I know quite a lot of places do this and it would have been fine but the result was extremely uncomfortable and it was a very clear break between the two beds - where they met in the middle was much higher and harder than the rest and altogether it made for a very uncomfortable sleep.

It's really disappointing because otherwise it was a perfect stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toriarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has not been met.

We are very sorry to hear, that you did not have a good nights sleep. Some of our beds do not twin, so perhaps on your next visit, you could request this option.

If you feel you would like to discuss this further, please feel free to contact Karen Dixon on 9730 0700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coolangatta, Australia
Level 1 Contributor
3 reviews
Reviewed 19 April 2014

Excellent all round. We stayed here for an anniversary and a wedding and both times were wonderful. The food and wine magnificent, the rooms are very clean and modern with all that is needed for a lovely holiday. Very impressive cellar door. The food at the restaurant is delicious and beautifully presented.

We are already planning our next trip

Room Tip: We stayed at a lovely room with a spa that overlooked the vineyard.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Great to hear about your stay at Balgownie Estate, looks like we have ticked all the boxes for you! Very happy to hear you enjoyed your meals at Rae's Restaurant as well as the Cellar Door. We look forward to having you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 April 2014

Just a fantastic location views right the way over the yarra valley and the vineyards, absolutely spectacular views. Room was spacious, clean and fresh but not a 4 star standard. Spa is excellent but has a coldness about it, it was cold in the rooms but the bed was beautifully warm with an electric blanket. Products used were not catered for sensitive skin and sadly my face did react. However staff were most apologetic.
Restaurant is another thing. Breakfast was not a problem a great variety on the buffet menu however Dinner service lets the whole of the restaurant down. You have this amazing space and views but the wait is not worth it even when the food arrives. The staff were not friendly or particularly helpful and certainly not service driven on the 2 nights we were there. A shame as it is well worth a visit but rethink dinner options. Is it 4 stars, I don't think so, the location is what gives it the stars.

Room Tip: Ask for a room upstairs overlooking the vines at the front and not close to car park.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank siviter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balgownie-Estat... R, Manager at Balgownie Estate Vineyard Resort & Spa, responded to this review, 22 April 2014
Thank you for taking the time to review your experience. Feedback is always welcomed and needed to ensure we deliver to our high standards and our guests expectations. We take pride in our service and customers comfort, on this occasion it has clearly not been met. I have passed on your feedback regarding your dinner experience onto our Restaurant Manager, and will also pass your comments on to Natskin.

Should you wish to discuss this further, please do not hesitate to contact Karen Dixon on 9730 0700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Balgownie Estate Vineyard Resort & Spa

Property: Balgownie Estate Vineyard Resort & Spa
Address: 1309 Melba Hwy, Yarra Glen, Victoria 3775, Australia
Phone Number:
Region: Australia > Victoria > Yarra Valley > Yarra Glen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Yarra Glen
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Balgownie Estate Vineyard Resort & Spa 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Balgownie Estate Vineyard Resort & Spa is ideally located in the heart of the Yarra Valley less than 1hr from Melbourne CBD & Airport. Boasting contemporary first class spa suite accommodation with spectacular views across the valley, Rae’s Restaurant, Cellar Door with complimentary wine tasting 7 days, Health Club, Natskin Spa Retreat, modern conferencing and leisure facilities plus more! Whenever you visit, you are guaranteed a memorable stay in the heart of Victorian wine country. ... more   less 
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Also Known As:
Balgownie Estate Vineyard Resort And Spa
Balgownie Estate Vineyard Hotel Yarra Glen
Balgownie Vineyard Retreat Hotel
Balgownie Vineyard Retreat Resort
Balgownie Estate Vineyard Resort & Spa Yarra Glen, Australia - Yarra Valley

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