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Gaylord Opryland Resort & Convention Center
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Reviews (10,038)
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3,956
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All reviewsboat rideatrium viewthis place is hugewater featuresdelta sectiongarden conservatorybeautiful resortold hickory steakhousegrand ole oprybalcony roomunder one roofirish pubjack danielschristmas decorationsconvention centeropryland resortoutlet mall
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5,716 - 5,721 of 10,038 reviews
Reviewed 7 July 2014

My husband and I stayed at the Gaylord for 3 nights over the Fourth of July weekend for a family reunion. Bottom line up front: this is a nice resort, but it misses the mark for being a top notch facility, and therefore I must consider it pretty overpriced. Our reunion got us a decent discount as a group rate, but it was still much more expensive than the quality of experience we had.

The good: Our room was clean, comfortable, and spacious. Very little hallway noise in the room, and none at all from adjacent rooms through the wall. The atrium areas are interesting, nice looking, and provide a good atmosphere. The food at the restaurants that our family went to was consistently decent. The free shuttle to the Opry worked out well. Bell staff was fast and responsive.

The bad: I base all the following opinions on comparisons to the Las Vegas hotels that I have stayed in (Tropicana, Mirage, MGM Grand, and Bellagio - ranging from much cheaper to more expensive than the Gaylord).

First, facilities: The Gaylord has a huge footprint, but relatively few elevators, and no service elevators that I saw. This leads to very long treks dragging luggage from the lobby to an elevator, waiting a long time for an elevator (even at non-peak times), then continuing the luggage drag to your room. Repeat every time you leave your room. The lack of service elevators is especially evident in the number of times we couldn't get on an elevator due to its being filled by a bellman with a luggage cart. Several elevators were out of order, many of the ones working were quite small (hold 8 adults without bags if everyone packed in max), and a few operated with noticeable slack in the cable, leading to an uncomfortable bounce and drop very time they started to move or stopped. The long distances to get from lobby to elevator to room are compounded by the convoluted paths through the atrium areas, which have few ramps, many sets of stairs, and inadequate maps and signage to get around the hotel when you need to. The atriums are great to wander through when not in a hurry, but when trying to herd children and luggage around (especially for check in / out) a more direct path would be nice. I recommend paying the tip to the bellman to get your bags just to avoid this, especially if your room is not in the Cascades building (adjacent to the lobby).

Service: we arrived right at 3:00 PM (check in time). There was a huge line for check in, which moved about as fast as any other hotel check in ever has. No issues with the front desk. Our room was ready on time but many of our family members had to wait up to two hours past check in time for rooms. The valet / bell service for arrival to the lobby worked well, and our bags were delivered within 10 minutes of calling down for them. For every day that we were there, cleaning staff was very slow - it seemed like there were fewer personnel than needed for the number of rooms to clean. One of the days we were there the housekeeping staff knocked on our door at 6:00 PM to try and clean it (our do not disturb sign had not been displayed since 0900).

Amenities: The resort has a number of restaurants at a variety of price points offering different types of food. The main shortfall is that the resort guide in the room doesn't list the hours of any restaurants, list their menus, or even give a direct number to them. We had to wander around a bit to find out for ourselves. Nothing is open after 10:00 PM. Food wasn't bad, but was overpriced for what you got. Ditto for convenience store items. When I'm paying an $18 / day resort fee on top of a $200+/day room ( and $20+/day taxes for state, county, and city), nickel-and-diming folks with a $3.00 water bottle in the lobby (or $5.00 at the wet bar they set up outside the reunion room) is a bit much. Parking is fairly convenient for the hotel, but pricey. Self park is $21/day and valet is $28.

Final thoughts: With this type of resort, you're paying for the overall experience. The ambiance is nice, but the lack of attention to detail when designing the facility really killed it for us.

Stayed: July 2014, travelled with family
3  Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

This was my first trip to Nashville, with a tour group. Loved everything about my stay. Rooms were clean, and in order with everything needed. Just walking around the gardens was beautiful, breakfast was enjoyable. My stay was only three days and I would need more time then that to see all of the foliage and pathways.
Check-in and rooms were ready for our group. If I get a chance to return this is where I'll stay.

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Service
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordOpryland, Guest Relations Manager at Gaylord Opryland Resort & Convention Center, responded to this reviewResponded 11 July 2014

Thank you for sharing the experience of your first trip to Gaylord Opryland. We are so glad that you had a great stay and enjoyed our guest rooms and indoor gardens. We hope to welcome your group back again next time you are in the Nashville area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Let's get one thing straight: Gaylord Opryland is gorgeous throughout. You'll think you're outdoors with the atmosphere they have going in there. Cabs are readily available to take you to the airport or to where the action is in downtown Nashville. And the hotel/resort is massive.....

Which is one of the problems. The place is just a little TOO big. You could potentially be put in a room at the complete opposite end of the resort from check-in, leaving you with a very long walk. Monetarily speaking, everything is pretty pricey, typical resort prices. The best value I found in terms of food was the $11 all-you-can-eat breakfast in the Delta section. Otherwise, look to shell out at least $15 or more at every restaurant, even the casual ones.

As for the rooms, they were OK. Beds were comfortable and maid service was fast and efficient. The bathrooms were decently equipped with the essentials. I'm not sure what the other side of the hall had in terms of views, but mine was a view of the walkway leading to the Delta Island. But the scenery inside is so nice that you'll forget that you didn't get a view of the outside world from your room.

Room Tip: If you feel the restaurants are out of your price range, or you want something not so fancy, there's a few simple choices within walking distance (Cracker Barrel for example).
  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

One word description: WOW. We felt like we were on a cruise ship, but on land. There are restaurants & shops everywhere. The pool was beautiful, although we didn't have time to experience it. Our room was great, and the balconies are beautiful.
If you are a silver, gold or platinum member, get in that line! The line takes a little bit to go through because of the sheer size of the hotel, but the staff is very friendly.
The Delta River Boat tour was worth it! If you plan to see other things in Nashville, look at the Total Access Pass, as the boat tour is an option.
We also bought the three day shuttle downtown, which was well worth it because parking & traffic looked like a headache.
Great stay - we would stay again!

Room Tip: If you are traveling with a group, make sure you ask to be in the same "area."
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordOpryland, Guest Relations Manager at Gaylord Opryland Resort & Convention Center, responded to this reviewResponded 9 July 2014

Thank you for the kind words. We are thrilled to hear that you enjoyed our on-site restaurants, shops and shuttle services and, of course, our Delta Riverboats! We hope to welcome your family back to Gaylord Opryland very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Let me start off by saying that this hotel is BEAUTIFUL, and we will be visiting it again someday!! However, we will not be staying overnight here. Our stay was very nice, and the room was VERY clean and nice. However, that was overshadowed by the extra charges of $21 to park in their parking lot, and the $18 "resort fee" for 2 bottles of water, a small coupon book, a shuttle bus to 3 stops that were within walking distance, and wifi, which ours didn't even work. My husband is a picky eater, and the restaurants that were in the building were a picky eaters nightmare!!! He ended up getting a 12 oz ribeye at the Italian restaurant in there that didn't even come with a potato, he had to get spaghetti, for $44 and he didn't even eat it all because he said it had a bad flavor. The bar we went to, by the check in area, was very nice and I enjoyed my 2 drinks I tried there. I am excited to someday go back to visit, but I will save my money and stay at a nearby hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Charmed3337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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