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“Conference Visit”

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Gaylord Opryland Resort & Convention Center
Ranked #48 of 155 Hotels in Nashville
1 review
“Conference Visit”
Reviewed 20 July 2014 via mobile

This hotel is enormous and gorgeous but extremely expensive. We arrived at Opryland with a large group for a conference this could have been a horrible experience but Dawn from the front desk was amazing. She was friendly and very helpful.

Stayed July 2014, travelled on business
Helpful?
Thank Kristy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordOpryland, Guest Relations Manager at Gaylord Opryland Resort & Convention Center, responded to this review, 29 July 2014
Thank you for your feedback. We are so glad to hear that Dawn provided flawless service during peak check-in time, and we look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Aid, Ohio
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 July 2014

This complex is an absolute must see if you are in the Nashville area, but stay somewhere else.
This hotel could be so wonderful, but it isn't. This hotel is in desperate need of a manager who loves it. It could be an absolute 5 star, but Marriott is turning it into a 2 star.
First, the good. The gardens, fountains, and rivers are absolutely beautiful. You could spend half a day just walking through and enjoying the views. The hotel public areas are immaculate and second to none.
As far as staying at the hotel, the rooms are small and nothing special. I'd say almost Hampton Inn quality, but not quite.
For my latest trip, I had had reservations since March for my trip in July. I had requested a room with two beds and had received confirmation emails that stated two beds. I called two days before arrival to again be sure I had a room with two beds. Upon arrival, I waited in the LONG line at the front desk and it became apparent that there were many unhappy people in front of me. When it was finally my turn, guess what....no rooms with two beds. In fact...no rooms with ANY beds. Myself and my roommates were placed into a room with NO bed, just a sofa with pull out. Let me just say that I was not happy.
The sofa bed felt as if I were trying to sleep on a barbecue grill with all of it's metal bars crossing my back. We were finally, after a LONG conversation with hotel staff, brought two twin size beds. These beds were actually not bad and the rest of our stay was fairly uneventful. To the hotel's credit, everyone I spoke to had a good attitude and were very nice. They gave us a hotel credit to keep us quiet. I just don't understand how a hotel can be so disorganized. They need to take some lessons from other companies who have guaranteed reservations.
Honestly, the hotel was run much better and service was much more prompt and courteous on my previous stay, before the Marriott company began managing it. To them, it's just another hotel.
My biggest problem with this hotel is the fees...Besides your room rate that they give you, they don't tell you that there is an $18 daily mandatory "resort fee.". They don't tell you that it costs $21.00 per day to park your own car in their parking lot. They don't tell you that it costs 40 cents per minute to use a computer in their business center. They have no free breakfast of any kind and the restaurants on site are overly expensive for mediocre quality food. I looked at the room service menu..Ice Cream is $8. Ok, I thought. Then I looked at the fine print, I mean tiny, tiny print. There is a mandatory $4 delivery charge and a mandatory 20% gratuity automatically added. So actually the ice cream that was expensive at $8 actually costs right at $15.
Come visit here, stay elsewhere. Be careful, you may have to swipe your credit card to use the toilet soon. A mandatory "flushing fee" haha!

Room Tip: As you are going in, turn left into the self parking. Otherwise you will get stuck in a long line...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank exitramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014

The hotel is nice and our room was very clean HOWEVER - it took us 1 hour and 15 minutes to check in - we were told they had many people checking in for a large convention - my suggestion was to have the people attending the convention check in at another area - we paid over $350 for our room we should not have had to waited in that line. The resort is very pretty - food is VERY over priced. Was it worth the money we paid - absolutely not - just my opinion.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank IllinoisKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clinton, New Jersey
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 July 2014

I just spent 3 days in July 2014 here at an educational conference. The complex was different and interesting as it is a self contained, enclosed 9 acre area with restaurant, shops, bars, etc. The rooms were adequate, but could be updated. We were in the Delta section 1000 room # area. The food was extremely expensive in the complex...$14.00 for a grilled cheese sandwich at Findley's Irish Pub.

My biggest complaint was the wireless internet service which was almost non existent unless you paid the $6.99 for faster service. Internet service in the convention center (which was on the same property) had a different network which could be accessed if you were participating in the conference, but even that was spotty. Many workshop presenters had connection problems which is ridiculous when you are paying for a large convention center.

Food provided for convention participants was less than exciting for what the organization paid per person. Overall, just a ho-hum average experience.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank jmu08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Neches, Texas
Level Contributor
123 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 July 2014

Our company held a big conference here, and it was a great selection. Everything you need is located in one spot. We did not have to leave the facility the entire time. They have an incredible steakhouse on site, as well as other restaurants. They had several nice shops to browse in, and nice sports bar facility to enjoy time in the evenings.

  • Stayed September 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chas87714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordOpryland, Guest Relations Manager at Gaylord Opryland Resort & Convention Center, responded to this review, 29 July 2014
Thank you for sharing your recent business stay at Gaylord Opryland. It is wonderful to hear that your group had everything needed here on property and that you enjoyed Old Hickory Steakhouse, along with our retail shops. We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Orange, New Jersey
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2014

This is a convention site hotel. Casual visitors should stay away. It's interesting to anyone who is busy with convention duties, but as a "resort", forget it. Besides the pool/fitness room, there's nothing else to do but wander around the beautiful interior landscaping or eat at one of the extremely overpriced restaurants.
You're paying a lot of money for everything: bus trips to downtown Nashville-$20 bucks a person, two water bottles in your room-$18 bucks. The Island seems to shut down at 9 p.m. so that evening ice cream is not going to happen. One has to depend on the little shop store for that $2.99 16 ounces of Coca Cola.
Humping your luggage to your room will be like walking through a maze. Waiting on the line to register took an hour. The staff was helpful with directions but I just think that they're over their heads with everything else.
I first thought that I was on a cruise ship without the water, but I slowly came to realize that this hotel is wayyyy over-rated and pricey for what you get. Stay somewhere else unless your company is paying for it.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Art C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 18 July 2014

The Opry Hotel is primarily a convention hotel. That's one of the most important things to keep in mind before booking a room here!! Its full of convention attendees. Hundreds of them that over run the place. What that means is periods of time where there is a kind of madness when these attendees go into and return from their meetings. Thats just the beginning. From the beginning to end they rule the hotel and because of that YOU WILL WAIT FOR EVERYTHING. IF YOU LOVE LINES FOR EVERYTHING YOU WILL LOVE THIS HOTEL, IF NOT, YOU HAVE BEEN WARNED. Again im not saying don't go here just know what your going to get here.

Because of this ebb and flow of people coming and going check in at times can be painful and lasts 20-45 minutes with huge lines depending when you check in. The staff gets overwhelmed and all you can do is wait. The hotel really needs to up their game in this regard. To make matters worse at peak times it could take 10-20 minutes just to valet your car because the lines are long. Consider this when checking in and if you do stay here --- check in at an off time!!! Im serious it will test your patience otherwise.

Next because there are so many conventioneers there is a line for everything. You want coffee in the Morning theres a 20-50 person line - I AM NOT KIDDING ITS DAILY! You want dinner be prepared to wait 20-40 minutes for just about any sit down restaurants if you haven't reserved.

Want to get a quick dinner like the hamburger place or pizza you better do it before 8PM - yes 8PM because after they close. Why who knows. So if you have kids better and they don't want to sit through a meal if you miss 8 o'clock its room service for you or leave the hotel.

As for the hotel food its mediocre at best and overpriced and worst hard to get unless you wait for it. Even worse the hotel employs many people from foreign countries of which many are learning english which complicates everything. The hotel should not have these people as direct primary contact for food service or reservations its just stupid as they are the face of the organization and very often have to consult others to fulfill their duty because they don't understand. They increase the wait. They should be backups. I do not have problem with those people learning but they slow stuff down way down.

Next you have to realize if you are staying here the hotel is not necessarily close to the city of Nashville and if you want to be by the city this is not the place to go.

If you do stay here expect a Las Vegas sized hotel with hundreds if not thousands of rooms in a glass enclosed atrium with gardens ( like an air conditioned greenhouse) that has more of a cruise ship feeling with its little restaurant villages. The good is the hotel is very pretty to look at and is clean with good sized rooms with good beds. The bad is it will take you 2 or 3 days to figure out this maze of a hotel. Its very large and very confusing. By my third day I had figured it out.

As for gym and pool facilities they are remarkably small for the hotel and kind of embarrassing considering how many people use the hotel.

Overall, I don't have a general problem with the hotel and sleeping there. It was clean and good beds. But this is a place that really needs some good management and changes. I totally understand that managing this hotel is a monster of a job but they are not maximizing the amount of money they could make or creating a good customer experience.

To the hotel - guys get it together.

You see people line up for coffee every morning. I know you have machines by the convention center but you need more. I saw dozens of people like myself eat outside the hotel because its just inconvenient.

First for coffee and breakfast - you have beautiful gardens maybe consider having morning luxury coffee carts or stations that can be placed around the hotel to accommodate the guests maybe include donuts muffins or bagels to go. Something to meet the needs of your guests.
Next the restaurants. Why do you have a hotel with so many guests if you can't accommodate all of them when you are full. - consider larger restaurants or expand the others - because seriously when you have a convention group rent one out for the night it forces people to leave the hotel.

Checkin - be ready and have people working the lines so to move along once they get to the front.

Food- Step it up the food is just not that good. Not by me in general. Look at your yelp reviews.
I hope this helps.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
12 Thank Herbert_Tabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gaylord Opryland Resort & Convention Center

Property: Gaylord Opryland Resort & Convention Center
Address: 2800 Opryland Drive, Nashville, TN 37214-1200
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Nashville
#14 Luxury Hotel in Nashville
#35 Business Hotel in Nashville
#37 Family Hotel in Nashville
#39 Romantic Hotel in Nashville
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Gaylord Opryland Resort & Convention Center 4*
Number of rooms: 2882
Official Description (provided by the hotel):
The iconic Gaylord Opryland Resort & Convention Center offers guests all the excitement and energy of Music City under one spectacular roof. Beneath our Nashville hotel's climate-controlled signature glass atriums and nestled in a bend of the meandering Cumberland River is an extraordinary selection of dining, shopping and recreation options that create the perfect setting for a complete getaway. Enjoy our 9 amazing acres of indoor gardens, cascading waterfalls and indoor river with our very own Delta flatboat. Within this lush landscape, you will discover 2,882 guest rooms and 700,000 square feet of flexible meeting, convention and pre-function space. Discover Gaylord Opryland and make memories. Near our hotel, take in some of the top attractions in the country like the Grand Ole Opry. ... more   less 
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Also Known As:
Gaylord Opryland Hotel Nashville
The Opryland Hotel
Gaylord Opryland Hotel Packages
Nashville Gaylord Hotel

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