Upon arrival in the office, we heard another customer complaining that there was an animal in his room, possibly a rat. We didn't like that both of our (my husband and I) id's were needed to check in. Identity theft is at an all time high. We didn't like that the hotel had both our credit card and id numbers. Even with all of this, we went ahead and checked in...we were tired and had an early flight. We were not able to park close to our room. We had to park in the back of a side parking lot. The walk to our room was not very well lit. Upon opening the door to our room, we were both hit with the smell of smoke. I went to the restroom in the room. It looked as if someone had either urinated or thrown up on the wall. My husband picked up the phone at 10:30 pm to call the front office. He was going to request a wake up call. He was told that the office had closed at 11:00 (????) and that feature was not available. At 3:30 am we were awakened by someone beating on our door. With no one in the office, we had no one to call for security. After we would not open the door and my husband telling him that he had the wrong room, he finally left...he was very persistant though. Very scary!!!!!!!!!!!!!!!!! When we got up to leave for our flight, we went to the office to turn in our keys...no one was on the property. Thank God we had a five star hotel with excellent customer service waiting on us in Las Vegas. Once we got to Vegas, I had to buy some new clothes because mine reaked of smoke from the room we had stayed in at Crossland Nashville. This was definatly the worst hotel experience I have ever had!
- Official Description (provided by the hotel):
- Welcome to Crossland Studios - Nashville - Airport - Briley Parkway. We are just 7 miles from the heart of Nashville and 4 miles from Nashville International Airport. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
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- Also Known As:
- Crossland Economy Studios Nashville - Airport Hotel Nashville