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“Friendly staff & good downtown location”

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DoubleTree by Hilton Nashville-Downtown
Ranked #60 of 159 Hotels in Nashville
Reviewed 12 September 2013

The DoubleTree has a good location, about an 8-minute walk to Broadway. Loved having the shuttle that will take you to or pick you up from anywhere within a 12-block radius of the hotel. We spent a lot of time in the mid-town area, which was just out of the shuttle's range. But they're willing to go a little farther if not busy and you tip the driver well; otherwise it was about an $8 cab to mid-town.

Staff could not have been more friendly, as was the case with most people in Nashville. We enjoyed the breakfast buffet, with a made-to-order omelet station.

I will say that the hotel overbooked on our 2nd night there, and several people were stuck without a place to stay in Nashville because a Kentucky football game at LP Field brought many visitors to the city. Hopefully the DoubleTree found a way to care of them and made up for their mistake, but beware if you plan to stay there on a busy weekend.

  • Stayed: August 2013, travelled as a couple
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Thank longhorn_mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.

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1,741 - 1,747 of 2,321 reviews

Reviewed 12 September 2013

overall good service, however had to call for bath towels 2 out of the 3 mornings of stay, did not get a breakfast coupon till the last day, was charged for parking of rental car and my friend was ALSO charged for the same car, we were sharing a car. Valet people were great, so was the shuttle person. Hilton Honors people should be treated somewhat better.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Freda C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service as we do our best to make sure all of our guests feel valued and welcome. We’ve addressed your concerns with our staff and hope that next time you’re in the area, you’ll visit us again and experience the improved level of customer service you deserve. I will pass your kind words along to the valet and shuttle team as well. We look forward to visiting with you when your travels bring you back to Nashville.

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Reviewed 11 September 2013

We stayed with an AAA tour group. Room and public spaces were great. Buffet breakfast was included for us and was excellent - very friendly servers, made-to-order thick omlets. Wish we knew the omlet station could also make waffles!

  • Stayed: September 2013, travelled with friends
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Thank Infoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

I have stayed at this property every 8 weeks from 2007-mid year 2012. The front desk knew me by name and more often than not had my keys waiting for me when I walked into the lobby. Tim and Tonya, in the lounge were the greatest with great personalities. The lounge had live music T-F
Negatives are: food was average to below average with a limited menu, the rooms are in a need of an upgrade and sometimes, yes, the service was slow. The friendly atmosphere made up for it. The location is awesome and I walked to the strip(Nashvegas) and hundreds of restaurants ! I want to go back and hopefully my job will send me there again!!

Room Tip: My preference is always high floor and away from elevators. I travel for business and there are a lo...
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  • Stayed: October 2012, travelled on business
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Thank Taryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests expectations is our number one goal! We hope that your travels will bring you back to Nashville. We completed an in room renovation in early 2013 and look forward to sharing our new look with you! Tim and Tanya are wonderful team members and will enjoy visiting with you upon your return. We look forward to continuing to be your home away from home when your travels bring you to Nashville.

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Reviewed 9 September 2013

Easy location.. Greetings were kind and helpful. Room was clean and spacious. Old feeling. Dinner at the Bar was bad. Place was quiet but service was horrible and quality of food was fair. Ignored for some time, very slow food service. Next morning, not having a coupon for free breakfast, I was told to sit in some far off corner or order food back at the bar. Cash customer treated poorly? My complaints to the front desk were handled professionally and even granted reductions in bill etc. Apologies for poor staff performance handled very well. Score below reflect front and back office staff not bar or restaurant.

Room Tip: You get your Hilton points. Nothing great but easy location and most of the staff is very nice. Not...
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  • Stayed: September 2013, travelled on business
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Thank BklynBridgeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words regarding the front desk and housekeeping team. Please know that we will quickly investigate the challenges you had and discuss them with the appropriate departments so that they do not happen again. We hope to see you again when your travels bring you to Nashville. Please feel free to contact me directly if there is anything I can do to assist with future reservations.

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Reviewed 8 September 2013

We came to Nashville for a concert at the Bridgestone arena and chose the Doubletree for its close location to downtown. There are more places to eat and drink within four blocks of the hotel than you could sample in a month! Best of all you can walk back to the hotel or grab a cheap cab ride after enjoying the lively downtown atmosphere. The hotel staff was friendly and welcoming at every turn. The rooms were nice and the entire hotel looked clean and updated. I am a Hilton Honors member and will make a point to come back to the Doubletree on my next visit.

  • Stayed: September 2013, travelled with friends
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Thank 04left
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2013

We stayed four nights at the Doubletree in downtown Nashville. The location was perfect - within a few blocks of everything - Broadway with all the clubs, the hall of fame, Ryman Auditorium, etc. If you didn't want to walk (or walk back after partying or dining), they have a shuttle that will pick you up anywhere within a mile or so. The staff was absolutely wonderful - the valets were so helpful and gave us recommendations on where to eat and what to see. Four days wasn't enough time to see everything, so we'll be back and will definitely stay at the Doubletree!

Room Tip: We were on the 9th floor in Room 914. Close to the elevators and ice machine. The room wasn't...
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  • Stayed: September 2013, travelled as a couple
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Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded 17 September 2013

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. We are excited to welcome you back so that you can enjoy all that Nashville and the Doubletree by Hilton have to offer. We look forward to being your home away from home when your travels bring you to Nashville.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Nashville-Downtown

Address: 315 4th Avenue North, Nashville, TN 37219-1693
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Nashville
#44 Romantic Hotel in Nashville
Price Range: £126 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Nashville-Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Conveniently located just ten miles from Nashville International Airport, DoubleTree by Hilton Nashville Downtown is the ideal place to stay. ... more   less 
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Also Known As:
Doubletree By Hilton Nashville-Downtown Hotel Nashville
Doubletree Nashville
Nashville Doubletree

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