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“free shuttle” 4 of 5 bubbles
Review of DoubleTree by Hilton Nashville-Downtown

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DoubleTree by Hilton Nashville-Downtown
Ranked #60 of 154 Hotels in Nashville
somerset, United States
2 reviews
“free shuttle”
4 of 5 bubbles Reviewed 21 February 2014

free shuttle around town was great, restaurant and bar were fine, we had a great room with lots of space, our flight out of town was cancelled so we had to book another night, management was not helpful at all, left us on our own to find a room. We found a room in the airport doubletree, which the management said was not available. Ruined a good experience.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 24 February 2014
Thank you for taking the time to write a review of your recent visit. We appreciate your kind words about the hotel. Please accept my apologies that our team was not more helpful in finding you a room in another hotel upon your departure. This will be discussed with our management team so that we can better serve our guests in the future. We hope that you will offer us another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,041 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
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English first
Warrenville, Illinois
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 20 February 2014

Excellent location. Excellent hotel. Nice rooms. Very, very clean. Up to date. The beds were very comfortable. Walking distance to Broadway where all the bars, restaurants and shops are. The staff was absolutely awesome. Everyone I dealt with there were all just the nicest people. And they had delicious free cookies, which is always a plus. Next time I stay in Nashville, I will definitely be staying here.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank OpinionedGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 21 February 2014
Thank you so much for taking the time to write a review of your recent visit. Your kind words will certainly be passed along to the entire team! We are proud of the service and the accommodations the Doubletree family offers and can't wait to visit with you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 February 2014

We were given a room with a strong odor. We were told it was nothing. We stayed the night in the room only to finally discover the smell was coming from the window. Black mold was present. The curtains and the carpet were soaking wet. My husband is very allergic to black mold. In addition, my five month old and six year old were exposed. We were moved the next day. But, it REALLY made the stay negative.

  • Stayed February 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brooke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 21 February 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor condition of your guestroom. We will use your feedback as we work to improve and hope you will return to stay with us the next time you are in the area to let us know how we are doing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Nashville hotels

Chagrin Falls, United States
1 review
3 of 5 bubbles Reviewed 18 February 2014

The left hand didn't seem to know what the right hand was doing. The service was terrible. It took me over 30 minutes to order room service. Nothing was taken off the bill for the inconvenience. The buttons on the phone didn't work properly, I was hung up on twice and put on hold for about 10 minutes all in trying to order food. The cost for quality just wasn't there. I have to come back in May and I am thinking of switching hotels. This was not the first time I have had a problem here and there was no trying to "fix it" on the end of the hotel. Sometimes I am sorry works but sometimes it doesn't.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shari D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 21 February 2014
Thank you for your candid feedback of your recent stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our team to be sure these challenges do not appear again. We’ll keep your concerns in mind as we evaluate refresh options at our property, and we hope you’ll stay with us again the next time your travels bring you to our area so we may better demonstrate the quality service you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

This is a comfortable hotel within easy walking distance of the bars and venues for good music. There is a shuttle service direct to the Country Hall of Fame and Museum. A must for the start of your stay. The Hotel breakfast is first rate. The staff were very helpful and always eager to please.
I found it hard to choose from so many good music bars but two stood out, "Roberts" and the other being "Lyla's" . I think that was due to both having wonderful musicians on the nights I went.

Room Tip: I found the third floor room was very quiet, Others in my group found the same on various floors
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ALANlangley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 21 February 2014
Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Grove, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

The battery must've been going out on the door lock. It worked every 10th time or so. The bathtub drain was clogged. The tub would fill up during a shower. There were also fungus gnats in the bathroom. They were coming out of the sink and tub drain. I had to make sure both drains were closed. I called the front desk and let them know about the issues. Although very courteous, nothing was done to remedy the situation.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tdjmlunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 21 February 2014
Thank you for taking the time to complete a review of your visit. Please accept my apologies that the hotel did not meet your expectations. Your feedback is truly appreciated, for it is one of the most important tools in improving the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

Again, I thank you for your review and assure you that your feedback has been taken into consideration. I sincerely hope you give us another opportunity to stay with us next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
5 of 5 bubbles Reviewed 17 February 2014

I did not stay at the hotel, but I did use their meeting space for a privately catered dinner. The ballrooms are quaint and a large array of natural light overlooks the stairway to the ballrooms. The catering manager was delightful to work with and made every part of the process perfectly transparent; the staff members who catered the event really made me feel that my business was appreciated. When the opportunity presents itself again, I'll be sure to give the Doubletree a ring.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank jetSwag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, 21 February 2014
Thank you so much for taking the time to write a review of your recent visit to the hotel. We were glad to be able to assist with your request. We look forward to being the host hotel for all of your future special occasions! Thank you for allowing us to be a part of your family and we look forward to visiting with you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Nashville-Downtown

Property: DoubleTree by Hilton Nashville-Downtown
Address: 315 4th Avenue North, Nashville, TN 37219-1693
Phone Number:
Region: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Nashville
#44 Romantic Hotel in Nashville
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Nashville-Downtown 3.5*
Number of rooms: 337
Reservation Options:
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Also Known As:
Doubletree By Hilton Nashville-Downtown Hotel Nashville
Doubletree Nashville
Nashville Doubletree

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