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“What a gem and treat this place is” 4 of 5 bubbles
Review of Sheraton Music City Hotel

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Sheraton Music City Hotel
Ranked #49 of 154 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“What a gem and treat this place is”
4 of 5 bubbles Reviewed 11 April 2014

I have to say, what knocks this hotel out of the water is the service. The staff from the check-in staff, waiters, shuttle bus drivers and cleaners should be commended for all together just being a touch of class.

The rooms are very spacious, very clean, very well decorated. Only thing is that the light blocking curtains don't close fully, this must be annoying during the summer when you want to sleep in the dark!

The resturant....a little touch and go. Food is just okay but no real meat choices for breakfast if you don't like pork! Turkey bacon, chicken saugages, nothing :( I think that is something that needs to be addressed.

For the reasons above, I rated this hotel a 4 instead of 5 but I still loved it, would stay again.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lillies2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 14 April 2014
We’re thrilled that you would recommend us to your fellow travelers and we genuinely thank you for that.
We will address your comments with our Chef to improve our breakfast buffet.
Thank you for your business, your feedback and your recommendation. All three mean a lot to us.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,606 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (389)
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English first
Alabama
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

I've stayed here with my family numerous times, and while the rooms are a bit dated, the staff has always been exceptional, from the lounge staff to the check-in agents, to the restaurant staff. The indoor pool isn't huge, but sufficient.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 14 April 2014
Thank you so much for recommending us!
We’re delighted that you enjoyed our hotel and our outstanding employees.
Thank you for choosing us and we hope if you return to Nashville, you will choose us again. It would be our pleasure to have the opportunity to serve you once more.
We look forward to welcoming you back!

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

The Sheraton Music Hotel is really a beautiful place to just experience, very nice lobby and great food and drink. The beds are very comfortable and clean rooms, however I found out that the water bottle in the rooms are $5 I called the following week about this extra charge on my Corp. credit card Ryan said he would take of it, but gave me a snide lecture. For $180 a night a bottle of water should have been complementary. So great place but snooty attitude.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 7 April 2014
Thank you for letting us know that your stay was satisfactory, we do very much appreciate it.
Our most sincere apologies regarding your challenges with the paid water bottle.
We do appreciate you taking the time to write a review about your experience. We hope to be your hotel of choice when you find yourself back in Nashville.
Your business is genuinely appreciated.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
308 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

The Sheraton Music City hotel is near the Nashville Airport and Opryland. I was surprised at how beautiful it was with a lot of land around it and marble floors when you walk in. The staff was absolutely top notch and very attentive and accommodating. My only slight criticism was the food was mediocre for the price you were paying.
There's a lovely courtyard, pool and jacuzzi and our room had a small balcony you could sit out on. There are many nearby restaurants around the area. I was able tp bring my dog with me and the rooms were spacious and nicely appointed. I would definitely recommend Sheraton Music City....it is a great hotel.

Room Tip: If you ask for one with a courtyard view, it's very nice.
See more room tips
Green Features: They gave us $5 credit or 500 Starpoints if we skipped having the room cleaned every day (which I appreciated....plus I like that that helps us all save the environment).
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AllisonCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 7 April 2014
We’re so delighted that you found our hotel to be such a great value and it exceeded your expectation.
We do also apologize that the quality of the food in our restaurant were not satisfactory to you. We are so sorry.
Thank you though, for all of your feedback, we appreciate it.
We would love to warmly welcome you back soon. We look forward to future connections.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sussex, Wisconsin
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

We stayed here Friday-Saturday-Sunday. We requested separate beds ( four guys on a golf weekend ) but they said that they were completely booked. We then asked for a rollaway bed and they told us that they did not have any. We then asked what they could do for us and their answer was that they would provide us with free internet in the room. You pay extra for internet. Rooms were clean, Bathroom was large. One hour after we were in our rooms they came up with the rollaway beds. So basically it's a large hotel with clean rooms.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 7 April 2014
Thank you for taking the time to write about your experience here, your kind comments are greatly appreciated.
We are delighted that you found that our room were clean and welcoming.
We genuinely appreciate both your feedback and your business and hope that you will return for either business or pleasure sometime in the near future.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ridgewood, New Jersey
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 March 2014 via mobile

Stayed here one night to visit Nashville before going over to another hotel for a 4 day conference. 6 of us got a good deal on Priceline. Staff great, beds super comfortable. Took can to down town Nashville, 10 min ride $20.00. Shuttle from airport was convenient. Room was fine, view sucked it was on 2nd floor of rooftop equipment. Ate dinner and breakfast... It was just ok. Bartender makes a good Cosmo.

Stayed March 2014, travelled solo
Helpful?
2 Thank Kirstinjoy1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 7 April 2014
It was wonderful to hear that you thought, your stay with us provided a great value to you . We’re also glad to hear that you enjoyed our Sheraton Sweet Sleeper Bed and our great staff.
I have brought your comments to the attention of those concerned. I am sorry you didn’t have a great view from your room.
We would like to extend a warm and genuine thank you for providing us with feedback, which is always a great value to us. We hope you can return for another visit again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level Contributor
95 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

Got there super early as I had meetings all day. They gave me a room, which was great but it hadn't been cleaned. When I returned it had but a few things had been left. The next morning it dawned on me...I wonder if they thought the same guest had been here. If so did they change the linen? Too late to worry about it. The rest of the stay uneventful. Bar was expensive...$12 for house wine.

Room Tip: If you need quiet, request a room not facing the runway..
See more room tips
Green Features: They had a deal if you didn't want maid service you got a bar discount. I didn't take advantage of this.
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tmprinting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 1 April 2014
Thank you for making us your choice of stay. We value our guest and strive to make your stay as comfortable as possible while you are with us. I am sorry to hear you were in a room with some issues, I hope you had the opportunity to bring that to our front desk attention so we can address them, as well I will be following up with the respective department
We certainly strive to provide exceptional service and we seem to have fallen short during your stay.
Thank you for your business and your feedback as we genuinely appreciate both.


Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Music City Hotel

Property: Sheraton Music City Hotel
Address: 777 McGavock Pike, Nashville, TN 37214
Region: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Nashville
#7 Green Hotel in Nashville
#18 Family Hotel in Nashville
#21 Romantic Hotel in Nashville
#28 Business Hotel in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton

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