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“A good Nashville value”

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Sheraton Music City Hotel
Ranked #54 of 157 Hotels in Nashville
GreenLeadersBronze level
Reviewed 19 April 2014

An average hotel in an average location, but a good value for less than $100. The rooms and public spaces need updating. Our clogged tub and broken remote were promptly fixed. The in- and out-door pool and workout room standout in their size and quality. Be ready for lots of dogs and cross country coaches.

  • Stayed: April 2014, travelled with family
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1  Thank Marknbellair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 21 April 2014

It was wonderful to hear that you thought your stay with us provided a great value to you and your family.
We would like to extend a warm and genuine thank you for providing us with feedback, which is always a great value to us. We hope you can return for another visit again soon.

Warm regards

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Reviewed 18 April 2014 via mobile

I've stayed at this hotel a few times and it is consistently average at best, but the cost of the rooms and the food make it one of the worse values in Nashville. The restaurant is way over priced for the quality of food, the service is mediocre, and the facilities are not at the level I expect at a full service hotel (the gym and pool are very average and way out of the way). I normally stay at the Marriott across the street and it is much better. I will try to plan my trips to Nashville better so I don't get stuck staying here again.

  • Stayed: April 2014
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1  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 21 April 2014

We certainly do not like to read a review like yours; however, it is very much appreciated in that your feedback will allow us to improve. Thank you for taking the time to let us know about your experience here.

We care what our guests think. We want them to have an exceptional stay. We especially want them to return. We already discussed with the Executive Chef about your experience in our hotel.

We fell short in some areas during your stay, making you unsatisfied, and for that we do apologize.

Warm Regards,

Thierry

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Reviewed 12 April 2014 via mobile

Nice big room with balcony. Great location. Lots going on in lobby. Decent club room food with nice waiter. Nice big indoor pool though wish outdoor pool was open it was so warm. Friendly staff. Would stay here again when no need to be closer to or in downtown.

Stayed: April 2014
1  Thank ZachaRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 14 April 2014

We’re happy that you found everything here to your satisfaction.

When you find yourself back in Music City, we would love to continue to be your hotel of choice.

Thank you again for staying with us and taking the time to let us know about your experience here.

Warm regards

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Reviewed 11 April 2014

I have to say, what knocks this hotel out of the water is the service. The staff from the check-in staff, waiters, shuttle bus drivers and cleaners should be commended for all together just being a touch of class.

The rooms are very spacious, very clean, very well decorated. Only thing is that the light blocking curtains don't close fully, this must be annoying during the summer when you want to sleep in the dark!

The resturant....a little touch and go. Food is just okay but no real meat choices for breakfast if you don't like pork! Turkey bacon, chicken saugages, nothing :( I think that is something that needs to be addressed.

For the reasons above, I rated this hotel a 4 instead of 5 but I still loved it, would stay again.

  • Stayed: April 2014, travelled on business
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1  Thank lillies2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 14 April 2014

We’re thrilled that you would recommend us to your fellow travelers and we genuinely thank you for that.
We will address your comments with our Chef to improve our breakfast buffet.
Thank you for your business, your feedback and your recommendation. All three mean a lot to us.

Warm regards

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Reviewed 8 April 2014

I've stayed here with my family numerous times, and while the rooms are a bit dated, the staff has always been exceptional, from the lounge staff to the check-in agents, to the restaurant staff. The indoor pool isn't huge, but sufficient.

  • Stayed: September 2013, travelled with family
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 14 April 2014

Thank you so much for recommending us!
We’re delighted that you enjoyed our hotel and our outstanding employees.
Thank you for choosing us and we hope if you return to Nashville, you will choose us again. It would be our pleasure to have the opportunity to serve you once more.
We look forward to welcoming you back!

Warm Regards,

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Reviewed 6 April 2014

The Sheraton Music Hotel is really a beautiful place to just experience, very nice lobby and great food and drink. The beds are very comfortable and clean rooms, however I found out that the water bottle in the rooms are $5 I called the following week about this extra charge on my Corp. credit card Ryan said he would take of it, but gave me a snide lecture. For $180 a night a bottle of water should have been complementary. So great place but snooty attitude.

  • Stayed: March 2014, travelled on business
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1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 7 April 2014

Thank you for letting us know that your stay was satisfactory, we do very much appreciate it.
Our most sincere apologies regarding your challenges with the paid water bottle.
We do appreciate you taking the time to write a review about your experience. We hope to be your hotel of choice when you find yourself back in Nashville.
Your business is genuinely appreciated.

Warm regards,

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Reviewed 3 April 2014

The Sheraton Music City hotel is near the Nashville Airport and Opryland. I was surprised at how beautiful it was with a lot of land around it and marble floors when you walk in. The staff was absolutely top notch and very attentive and accommodating. My only slight criticism was the food was mediocre for the price you were paying.
There's a lovely courtyard, pool and jacuzzi and our room had a small balcony you could sit out on. There are many nearby restaurants around the area. I was able tp bring my dog with me and the rooms were spacious and nicely appointed. I would definitely recommend Sheraton Music City....it is a great hotel.

Room Tip: If you ask for one with a courtyard view, it's very nice.
  • Stayed: April 2014, travelled as a couple
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1  Thank AllisonCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this reviewResponded 7 April 2014

We’re so delighted that you found our hotel to be such a great value and it exceeded your expectation.
We do also apologize that the quality of the food in our restaurant were not satisfactory to you. We are so sorry.
Thank you though, for all of your feedback, we appreciate it.
We would love to warmly welcome you back soon. We look forward to future connections.

Warm regards,

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Additional Information about Sheraton Music City Hotel

Address: 777 McGavock Pike, Nashville, TN 37214-3140
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Nashville
#7 Green Hotel in Nashville
#18 Family Hotel in Nashville
#21 Romantic Hotel in Nashville
#28 Business Hotel in Nashville
Price Range: £99 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton

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