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“I Expected Better”

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Sheraton Music City Hotel
Ranked #49 of 154 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Detroit
Level Contributor
184 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“I Expected Better”
3 of 5 bubbles Reviewed 29 June 2014

I stayed at this hotel for a conference. It has good meeting spaces but the maintenance crew seemed to see the conference as an interruption in their schedule. They chose to power blow the leaves and debris from the sidewalk during the prime time of the conference. So walking in and out required you to go through dust storms.

The guest rooms are large with a nice balcony, but the bedroom furniture is a bit dated and the room had insufficient outlets (I had to unplug the clock to charge my phone). The bathroom toilet was not secure. There also was no full length mirror in the room. And the room was really dusty. The common areas were not kept very clean. I was there 4 nights and it was not until I was leaving that someone vacuumed the hallway stairs which were in need of vacuuming on the first day.

The hotel does have an indoor and an outdoor pool with a whirlpool indoor.

The staff was very cordial, even when informing me that my arrival a day later booked would result in my being billed for that night despite staying for three nights. I've attended a conference at the Gaylord Hotel and expected something comparable in decor and quality (not size) since Sheraton's rate was higher. I expected better, but sadly the Sheraton did not deliver.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JollyTravelerDetroit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 30 June 2014
We are sorry to hear that we did not meet your expectation for a satisfactory stay. On behalf of the hotel, we extend our sincere apologies that you felt we didn’t deliver a good experience. Although we would have liked to have made a better impression, we were happy to hear that you found our staff to be cordial. We are sorry that you did not find our hotel aesthetically pleasing, and that the cleanliness was not up to your standard. We will also address the noise made by the cleaning crew during your arrival.

We value our guests, we never take your business for granted and we thank you for taking the time to give your feedback to us, so that we may continue to improve.
Warm regards,

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,626 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (397)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

This is an imposing hotel, located around 15 minutes from Nashville airport (free shuttle) and 30 minutes from downtown Nashville. Situated on top of a gentle slope,with curving driveway, the surroundings are very relaxing - lots of beautiful trees and shrubbery make this a very green environment. My room had a balcony which overlooked the courtyard and swimming pool - immaculately clean, as was the room itself. The staff were very pleasant and the little bar/bistro off the main foyer was super. I was less keen on the restaurant/breakfast room since it had no external windows and felt a bit caved in, but service was fine and food okay.

Room Tip: Ask for a courtyard-facing room to avoid overlooking a car park.
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Green Features: I loved the $5 vouchers for spending in the hotel bar/restaurant if you don't partake of house-keeping each day. A nice, added personal treat for saving the environment!
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
1 review
5 of 5 bubbles Reviewed 24 June 2014

We had a great experience at the Sheraton Music City! I bought a LivingSocial deal that came with a meal voucher so it was a great deal. I loved the character/architecture of the hotel, you could spend hours just walking around taking it all in. Great pool area, antebellum architecture, lots of southern charm. It sits on top of a hill so the views are great and you're not looking at/hearing the highway the entire time. Loved it. The rooms were big and clean, the beds very comfortable. The concierge was WONDERFUL, and even let us check into our room a few hours early. I can't say enough good things about them.

The only bad things are the location if you want to be close to downtown. It's a $25 cab ride to get to main street and all the bars in that area so be prepared for that. They do have about half a dozen cabs that are usually parked outside all weekend. The only other downside was the restaurant and waitstaff. The menu was extremely overpriced (I think my waffle was $12, and that didn't come with anything else) and the service was lackluster.

Room Tip: If you can get a room that has a balcony facing the pool it's a great view! There really isn...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrissy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wesley Chapel, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Our stay at Sheraton Music City was very nice.

Staff was very friendly, helpful and knowledgeable. Our room was very clean and well furnished. It would have been nice to have a second luggage stand.

Even though this property is near the airport, we were not disturbed by aircraft noise.

The only thing that was a little disappointing is that we requested a king bed, but were given 2 double beds.

We would definitely recommend this hotel to anyone and would stay there again.

Room Tip: Check ahead of your arrival to be sure you have the room type you requested.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank web123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 June 2014

The staff that checked us in were so friendly and helpful. The hotel was incredible! It was very clean and modern. Our room was clean, too. It was close to the interstate, but we didn't notice much noise. We ordered room service and the food was fantastic. The waiter was very friendly, too. The bed was incredibly comfortable and the towels seemed new. Overall, this is one of the best hotels I've stayed at. It helped that we got a good deal on Expedia, too.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Minnesota
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

Enjoyed relaxing by the outdoor pool on a hot, sunny day! The pool is protected from the wind on all sides, as the hotel wraps around it. There is a great area to lounge and relax by the pool including many tables, a gazebo and lounge chairs by the pool. We also enjoyed our meal at the restaurant. Location is very convenient to the airport, and relatively close to the Grand Ole Opry, but quite a drive to downtown.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auntdeb2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
122 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 21 June 2014 via mobile

First this is a huge property. Only 4 floors but the floors circle an outside courtyard so the elevator can be quite a hike. Arrived at night and the lights were out on one side of the parking lot. Mentioned it to the front desk and they apologized. Went back out to move the car and the lights still out. Didn't necessarily feel safe. Get to the room, hand towels, wash cloths, but no bath towels. Called and advised of the situation but no one came up. Went down to the lobby after about 20 minutes and once again an apology. They did call housekeeping who confirmed someone was on their way then and should be dropping off towels as we spoke. They were indeed but over 20 minutes to wait for towels that should have been there. Got a good deal through hotwire onthe room or else would have been very disappointed.

Stayed June 2014, travelled with friends
Helpful?
Thank JohnroFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thierry g, Manager at Sheraton Music City Hotel, responded to this review, 22 June 2014
Thank you for providing us with feedback during your recent stay. We wanted to address your concern with our housekeeping service. We strive to exceed the expectations of our guests and it seems as though we did not uphold our top notch service during your stay. Please know that we take your concern seriously and we are looking into this immediately.
We value each and every one of our guests and we also value your feedback so we can continually improve. Thank you for your business. We hope you will give us another chance by visiting us again in the near future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Music City Hotel

Property: Sheraton Music City Hotel
Address: 777 McGavock Pike, Nashville, TN 37214
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Nashville
#6 Green Hotel in Nashville
#18 Family Hotel in Nashville
#21 Romantic Hotel in Nashville
#28 Business Hotel in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton

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