I just had the worst experience at the Hermitage Hotel!! We had a small group come into the Oak Bar about 15 mins before last call. The staff was totally rude and not wanting to wait on us in the first place. We had 1 drink, asked to pay our tab so that "the staff"could close out in time. When we got up to leave we were confronted by the bartender in a VERY RUDE manner for NOT PAYING!!! When we had all paid 15 mins prior. Once we informed her that we had already paid, she proceeded to check with other staff members to confirm. FYI … This staff needs to remember the customer service policy and NOT try and judge!! Little does she know one of guest in the party may have been Warren Buffets niece!!!More
- Free Wifi
- Breakfast included