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“Excellent. But please read exception”

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The Hermitage Hotel
Ranked #4 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed 19 July 2014

We recently stayed at the Hermitage and definitely consider this a 5 star hotel. The room quality and luxuries are quality. We agree with most all of the previous reviews about the rooms. It had everything we could ask for. We did stay in a deluxe room, over-looking the state capitol. So, this added to the enjoyment of our stay. We highly recommend the hotel. The bellman and valet’s were very helpful. We did enjoy the Oak Bar. The bartender was quite knowledgeable about spirits and we were able to totally enjoy his recommendations.

Dining: we must add a footnote. The Capitol Grille, located in the hotel, is not of the same quality as the hotel. Maybe we were there on a bad night – we don’t think so. We were totally disappointed with this restaurant and will write a review on their site. The service was poor. Time between ordering and receiving entrees was over 30 minutes, while we sat there with nothing. This might not be long for “dining”. But, it was a total lack of attention to us being in their restaurant. The quality of the cooking was very substandard (except for the meat, itself, which they farm raised). The vegetables were burned and unrecognizable. The one side dish of Mac and Cheese was burned on the bottom. The farm fresh salad turns out to be a Veggetti zucchini with white wine vinegar dressing (as seen on TV). The wine pour was very short (for $15/glass). Overall, the experience was expensive and not worth half of what we paid. The breakfast, however, was more than adequate and convenient for the morning meal.

We have stayed at the Hermitage’s sister hotel, Keswick, and it had a waiting list for their fine restaurant. And, worth every penny. So, we expected much better from the Capitol Grille. We hope the Hermitage understands the problem. It really pains us to write this review. But, that’s what happened. We expected so much more. In the meantime, enjoy your stay at the Hermitage and eat elsewhere.

Room Tip: Pick a room with the view of the Capitol Building
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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5  Thank callie456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 July 2014

We atayed at the Hermitage for 4 nights in July and it was wonderful. The hotel is a beautiful historic landmark in a great location. But the real exception here is the staff. Steve and Brad, two of the lobby staff, could not have been nicer or more helpful. When my husband ran in the morning one of them would be waiting at the entrance with a towel and a bottle of water. Both of them helped us get wherever we needed to go, even drawing little maps to help us. Pretty much all the attractions were walking distance. Vicki, one of the concierges, was always so pleasant and patient and helpful, and while we know it's their job it always felt like it was more than just a job for them. They really try to think of everything here to make you feel pampered without being stuffy.

  • Stayed: July 2014, travelled as a couple
    • Value
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1  Thank sandydave73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

I was only at the hotel for about 8 hours but had the opportunity to be really impressed. Marcus and Rhett who worked the overnight shift were unbelievable -- I'd go back just because of how good they were.

The rooms are big and well appointed. Will definitely be back!

    • Value
    • Service
Thank SundanceKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Beautiful, historic hotel in the heart of Nashville. Walking distance to the Capitol, Country Music Hall of Fame and Broadway. Spacious and luxurious rooms with a perfect sized soaking tub and shower in the bathroom along with a TV! Turn down service included fudge, relaxing music and slippers next to the bed. Valet was prompt and my car was always ready to go. We didn't want to leave! Our only regret was having to check out!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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3  Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Our recent trip to The Hermitage Hotel was all that we had hoped for and more. From the initial greeting when you arrive at the front door to the bottle of chilled water when you depart, this hotel does it all. The arrival was flawless from the doorman to the parking valet to the bellman to the front desk. The doorman asked my name for the reservation, and I was addressed by name by every employee thereafter.
The awesome Beaux Arts lobby with its magnificent skylight is just the first of many impressions that come at you when you enter the building. The friendly and efficient receptionist had us checked in and on our way to our room in minutes. He offered us a choice of several newspapers to be delivered to our room and even asked if we had a preferred time for housekeeping services. The bellman arrived soon after with our luggage, which he put away while telling us about some of the hotel’s features. Our room was a Deluxe King, beautifully appointed with plenty of room and a large bathroom with shower stall, tub, a private toilet and a full range of amenities.
We had a chance to explore the hotel after dinner and were pleased to see that the history of the hotel is preserved and displayed. The interior design masterfully maintains the exquisite craftsmanship of the early 1900’s. The beautiful ballroom, just off the magnificent lobby, is kept open and well lit for visitors to enjoy. A collection of early Hermitage Hotel artifacts and photos is just outside the ballroom entrance.
The concierge gave us a map of downtown Nashville and showed us how close we were to everything that we wanted to see – Ryman Auditorium, Broadway, The Country Music Hall of Fame, The Arcade and the Capitol Building, among others.
While we were at dinner, the turndown service included freshly baked cookies and bottled water and lovely background music on the large flat-screen television. The elegant robes and slippers laid out on the bed and the filled ice bucket were a nice touch. We did not take advantage of the shoe shine service that is also provided. The complimentary Wi-Fi connected quickly and worked well. The bed was very comfortable
Dinner in the Capitol Grill was excellent, and our waiter was very knowledgeable about the food and made several welcomed suggestions, including wine pairings with our dinner selections. The ambiance is rather “clubby” but comfortable and features large pictures of Nashville landmarks, dark woods and vaulted ceilings. The menu has many unique items, but the Sweet Onion Bisque is highly recommended. I had to keep from licking the bowl.
I’m in the hotel business and not usually very impressed with the places where we stay, but the Hermitage is an exception and certainly deserves its Five Star rating. In fact, it is one of fewer than two dozen downtown hotels in the USA that have earned that distinction and we’ve had the good fortune to have stayed in several of them. If you’ve never experienced Five Star luxury, The Hermitage Hotel would not be a bad place to start

Room Tip: Rooms on the North side have excellent views of the Capitol Building.
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  • Stayed: June 2014, travelled as a couple
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3  Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

Stayed at this wonderful 100 yr old classy Hotel over the July 4th week. We were treated like Royalty.Consierge service and valets were top of the line. Mgt and Front desk were excellent.Never had to request anything. The staff all around made us feel like King and Queen for a week. Some services are additional but worth it. Our room was impeccable,cleaned daily and we recieved a few extra surprises et el..Some Bubbly,Wine,Fruit,Candies,Bathrobes and Slippers, totally unexpected. The Foyer and Mezzanine levels are appointed by ornate designs and classic comfy furniture, marble floors etc..etc. Would highly recommend the Hermitage Hotel to anyone looking for a stress relieving adventure! w/Royal treatment. If your looking for a watering hole try the Oak Bar located within this beautiful place..Its just as classy and service/food is excellent!!

Stayed: July 2014, travelled as a couple
3  Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

We stayed at two other hotels in Nashville, and they were all about the same price. This place was by far the best bet for the money. Our room was first rate as was the service and other amenities. The bathroom was large and modern, and the overall comfort was excellent. The Capitol Grille and fitness center made this a first class stay in a first rate city.

  • Stayed: June 2014, travelled as a couple
    • Value
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1  Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hermitage Hotel

Address: 231 Sixth Ave North, Nashville, TN 37219-1903
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 159 Hotels in Nashville
Price Range: £252 - £506 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hermitage Hotel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Opened in 1910, The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. At Nashville's oldest and original hotel, come experience true southern hospitality and charm. ... more   less 
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