I travel a bit for business and I'd throw the Hermitage in there with the Mansion at Turtle Creek - tops on my list of places I have been. In fact, the Hermitage probably comes out on top because I think their rooms are just a bit better, but the Mansion wins for service - although they both are outstanding.
What I liked:
Service, service, service.
Historic, beautiful building
Updated rooms that don't give away the character of the hotel
High quality linens and bed
In house dining (Capital Grille or the bar)
What I didn't like:
The parking fee was a bit excessive (valet only).
So what about the service is so special? I arrived late one evening - around ten at night - and I needed dinner and a beer. The Capital Grille was closed so I went down the to bar straight from check in - bag and all. I grabbed a beer and ordered dinner, striking up a conversation with the bartender and some of the wait staff. One waitress walked up and asked, "Was the bellman around when you checked in?"
"Yeah, but I wanted to get down here to order some dinner - so I just brought the bag with me."
"Would you like us to take care of this for you?"
"I can handle it - I travel light."
"I'm sure you can, but you're our guest - let us take care of this while you have your dinner. OK?"
And with that, I agreed and a bellman arrived quickly thereafter to take my bag upstairs.
Another quick note - I recently returned to the Hermitage and I was happy to see that they not only remembered I had stayed there, but they upgraded me as well.
Bottom line: When in Nashville - there isn't a better place to stay.
- Official Description (provided by the hotel):
- Opened in 1910 The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. Reborn in 2003 The Hermitage Hotel is again a Sanctuary for travelers in the heart of Music City. ... more less
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