While The Hermitage was, at one time, worthy of Five Star Status it appears there has been a discernable decline in quality of accomodations, housekeeping, and service.
When visiting, recently, we found mold and mildew growing on the floor of the shower in one room and mold and mildew growing in the soap container of another room. We also found stains on the carpet and torn carpet.
The "day staff" appears to be knowledgable and customer-centered. However, after 10:00PM the property appears to be staffed by teenagers who have little understanding of Five Star Service.
The much-advertised "Capital Grille" serves food of acceptable quality but the carpet flooring of the restaurant is severely stained and worn.
The lobby is beautiful and the rooms are appointed with antique furniture and a comfortable bed. However, the overall impression is the owners of the property are not re-investing into the property.
The Hermitage in it's present state of declining accomodations and service is NOT worth a $249.00 to $299.00 per night room rate. You'll find better service and cleaner accomodations at the Hilton Downtown or the Opryland Hotel's upgraded/renovated rooms (where we ended up finishing our vacation).
I consider the apparent decline of the once-grand Hermitage Hotel a tragedy.
- Free Wifi
- Free Parking