I love this hotel. I come to Nashville frequently for business - and once i stayed here in october 2011 - i havent stayed anywhere else since. Service was always friendly and fast. It is a nice hotel. However, i woke up this morning to - undeniably - bed bugs in my bed. I live in NYC - where the financial penalty for having bed bugs in your apartment is serious. I immediately alerted the staff - and they showed up 15 minutes later - with a bedsheet! Since it was already 5am, i had no interest in going back to sleep - however, since i was only in town for a couple of days - had asked to speak to the person on duty if they could launder the clothes that i did have that were also on my bed. He refused, saying that they first needed to have an exterminator independantly verify it was in fact a bed bug (see photos) before they can do anything. I was not even offered another room to shower in. Then - and this is the most disgusting part - they walked out of the room and LEFT THE BED BUGS ON THE BED. I am appalled - i am canceling all future reservations at this hotel. I stay at a lot of hotels - and i understand aberrations - but in the face of resolving a pretty serious situation (in my opinion) - the staff reacted so poorly i no longer have any confidence that this is a safe place to stay. I really really wish this didn't happen - because i really like this hotel - but this is inexcusable and they should be ashamed. Safe travels.
- Official Description (provided by the hotel):
- Hutton Hotel redefines Southern luxury with unparalleled service and elegant, contemporary design. Nashville’s only Four-Star property is a member of Leading Hotels of the World, and has been named to Travel + Leisure’s T+L 500, Travel + Leisure’s World’s Best, and the Conde Nast Traveler Hot List. Nestled in the heart of popular midtown, the hotel blends effortless access to attractions, businesses, and nightlife with gracious hospitality and thoughtful service. Guest rooms are appointed for refined comfort and modern convenience with flat-screen TVs, media hubs and rain showerheads. We offer multiple room types, including suites and unique Cardio Kings, equipped with in-room elliptical machines. Hutton Hotel is also nationally recognized for its innovative green initiatives, examples of which you find all the way from your guest room to the parking garage. Service is our first priority, and, from housekeeping to concierge, our staff is pleased to assist with any need. A few additional comforts you’ll find at the Hutton included complimentary manager’s wine reception Monday – Thursday, 5pm—6pm; a Tesla Model S all electric courtesy vehicle available for destinations within a 3-mile radius of the property; a state-of-the art fitness center; and complimentary Nespresso machines on every guest floor. ... more less
- Reservation Options:
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- Also Known As:
- Hutton Hotel Nashville