This is not the first time I have stayed here, but it will be the last time, which is unfortunate because I really liked it. This week there have been SEVERAL incidents that have made this entire stay unpleasant. I am still here for tonight and after what happened last night was VERY tempted to check out and go someplace else.
Tuesday morning I sent laundry out, brought down to the front desk and was advised it would be ready the next day. By Thursday I still did not have it, called guest services and find out that it hadn't been sent out yet. They were apologetic and took care of it quickly and covered the charge. Had nothing else gone wrong, this would not have upset me, just been annoying.
At 12:30am one night, coworkers returning from a night of partying called the front desk and asked what room I was staying in. They were given the information! I have NEVER ever seen a hotel just give out room numbers, and given the high volume of celebrities that stay here one would think they would be especially sensitive to privacy, but apparently not.
What was the absolute WORST was coming back to my room last night after being out ALL day and finding my door propped open with the deadbolt. The turndown service crew had left my door unlocked and open. Thankfully nothing was missing from my room, but I couldn't believe this happened. I called the front desk who offered to remove a restaurant charge from my bill, which is a very small gesture considering that my door had been left unlocked and open for hours...
Hugely disappointed by this stay.
- Official Description (provided by the hotel):
- Hutton Hotel redefines Southern luxury with unparalleled service and elegant, contemporary design. Nashville’s only Four-Star property is a member of Leading Hotels of the World, and has been named to Travel + Leisure’s T+L 500, Travel + Leisure’s World’s Best, and the Conde Nast Traveler Hot List. Nestled in the heart of popular midtown, the hotel blends effortless access to attractions, businesses, and nightlife with gracious hospitality and thoughtful service. Guest rooms are appointed for refined comfort and modern convenience with flat-screen TVs, media hubs and rain showerheads. We offer multiple room types, including suites and unique Cardio Kings, equipped with in-room elliptical machines. Hutton Hotel is also nationally recognized for its innovative green initiatives, examples of which you find all the way from your guest room to the parking garage. Service is our first priority, and, from housekeeping to concierge, our staff is pleased to assist with any need. A few additional comforts you’ll find at the Hutton included complimentary manager’s wine reception Monday – Thursday, 5pm—6pm; a Tesla Model S all electric courtesy vehicle available for destinations within a 3-mile radius of the property; a state-of-the art fitness center; and complimentary Nespresso machines on every guest floor. ... more less
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- Also Known As:
- Hutton Hotel Nashville