Let me say that I have become a traveler in the past two years now that my children are older. I always look online to check out hotel reviews so that my stay will be enjoyable. I'm a former employee of Walt Disney Resorts and I must say that I know the ins and outs of hotels and how the guest should be treated and how mistakes are fixed so that you don't have to worry about bad reviews like this one. I booked at the Hutton Hotel because I was visiting a friend I use to work with at Disney. She now lives in Nashville and we haven't seen one another in 9 years. I did my detective work and checked out the Hutton and saw that it was a very posh hotel that I would love to treat my Husband and children to a very nice Hotel. I booked online and got a great winter deal for $132 a night for 4 people. And we would stay from Feb 27 to March 3. A few days before leaving we had a death in the family and I called the Hotel asking if we could arrive a day later and that we would have 5 people now with us. The man on the phone said that it would be no problem and that we could have a roll away bed for $20 added a night. Which was fine. We drove 8 hours to get to the Hutton Hotel and arrived very tired with three kids and a cranky hubby. We check in and go up to our room and see that there is no room for a roll away bed , so I call down to front desk and they tell me with the fire code ( I know this from Disney) that we can't stay in the room with 5 people. So I ask to be transferred to a room that can fit all of us. Of course they tell me they are all booked and that I can have a 2nd room at half price ( $99) ok, if you are paying attention my rate was $132 a night so half of that should be....$66 plus tax. Well after arguing and begging for the rate to drop Sosie the manager gives me a rate of $75 a night for 2nd room. At that point I'm like fine. My Husband on the other hand tells me upstairs we are only staying for a night and leaving. It's the principle of it. They should have given more because of THEIR MISTAKES. So, we leave the next morning and end up staying at the Marriott Courtyard across the street and let me tell you stay there instead. THEY WERE AWESOME! Not as a posh but kissed my butt like a hotel should. Let me tell you what Disney always told us as employees. People save their money and want an experience like no other. whether it is a $400 a night or a $89 a night. The guest should always be treated as that a guest. Maybe Sosie from Hutton Hotel should work at Disney for a bit to learn what Hospitality should be.
- Official Description (provided by the hotel):
- Hutton Hotel redefines Southern luxury with unparalleled service and elegant, contemporary design. Nashville’s only Four-Star property is a member of Leading Hotels of the World, and has been named to Travel + Leisure’s T+L 500, Travel + Leisure’s World’s Best, and the Conde Nast Traveler Hot List. Nestled in the heart of popular midtown, the hotel blends effortless access to attractions, businesses, and nightlife with gracious hospitality and thoughtful service. Guest rooms are appointed for refined comfort and modern convenience with flat-screen TVs, media hubs and rain showerheads. We offer multiple room types, including suites and unique Cardio Kings, equipped with in-room elliptical machines. Hutton Hotel is also nationally recognized for its innovative green initiatives, examples of which you find all the way from your guest room to the parking garage. Service is our first priority, and, from housekeeping to concierge, our staff is pleased to assist with any need. A few additional comforts you’ll find at the Hutton included complimentary manager’s wine reception Monday – Thursday, 5pm—6pm; a Tesla Model S all electric courtesy vehicle available for destinations within a 3-mile radius of the property; a state-of-the art fitness center; and complimentary Nespresso machines on every guest floor. ... more less
- Reservation Options:
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- Also Known As:
- Hutton Hotel Nashville