My husband and I needed a close inexpensive place to stay overnight while in Nashville. My daughter looked up motels in the area and reserved a room for us through HOTELS/COM. It was late and we were tired and though the outside looked bad we decided to go on in as it was already paid for and make the best of it. The room was by far the worst place I have ever gone. Extremely rundown and dirty, the kind of dirt that has been there so long everything is permeated. We did not turn anything on other than the light and did not sit down we went immediately back to the front desk. The man working was nice and polite but said I had to call Hotels.com to be reimbursed. After finding another room down the road for LESS I called the dot com people and explained. I had to go thru all the holds and press this number just to be told without a confirmation number there was nothing they could do no other info would be sufficient. I called my daughter and woke her up to get the confirmation number and called them back. Originally the lady I spoke with said yes yes very sorry but you had to cancel your reservation 24 hrs in advance. I explained that the reservation was made 30 mins in advance and that I attempted to cancel within the first 10 minutes. All to no avail she said the hotel had to agree to refund my money. Odd that's not what they said. She then offered to reimburse me $25.00 and asked if that would be sufficient. I told her if that's all I could get it would be but frankly they were charging me for absolutely no service and alot of trouble on my part for the 10 mins it took me to walk in and out of the room and that I had no idea they would even list a room like it. i guess that didn't go over because she then said the motel would not agree to refunding any of my money and she was sorry. this doesn't appear to be a reputable co and i would avoid both as there is no customer service or any attempt to make it right. i have learned my lesson.
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- Also Known As:
- Nashville Rodeway Inn