I and another member of our party both contacted the Days Inn corporate office AND the manager, Sanjay, prior to our June 9 - 12 trip to Nashville because we'd read the poor reviews. Since the place is very convenient to the airport and to downtown, we were hoping there might have been improvements in the condition of the property. The manager assured us that the negative comments/reviews on Trip Advisor were not, nor had they ever been, true. He GUARANTEED us both that we and our friends would be "110% satisfied" with our accommodations. Needless to say, WE WERE NOT.
Admittedly, the room was clean, but that's where the good news ends. Because of flight delays that affected our leaving Maryland, we arrived in Nashville VERY late (actually very early morning of Friday, June 10). However, we still wanted to get an early start that morning to attend the CMA Festival (the whole reason we went to Nashville). The day started with the bathtub not draining and my standing in about 4 inches of water while taking my shower. The tub was very worn and slippery, and after the water wouldn't drain, I realized it was probably because it was never cleaned properly. After all, cleaning the tub would have made it evident that water would not drain from it, so the slippery surface was probably the soap scum left from the previous 'guest' in that room.
After that gross start to the day, we went to the office/lounge area to grab something quick before heading into the city. I reported to the guy at the front desk, Chris, that the tub needed immediate attention, and he said they'd pour some Drano into it. Then, we inquired about the 24-hour Shuttle Service available from the hotel into the city. We asked how much, and he said $20 ($5 for each of us). We said OK because we were anxious to get going, and he said it would be 'a few minutes.' A good 40 minutes later, we were still waiting. Another of my friends went back up about 20 minutes into the wait and asked him when we'd be leaving. Chris said the 'driver' was 'on the way.'
After 45 minutes had passed, he said 'we can go now,' and HE had the keys! We were shocked that he was apparently the 'driver' all along and had delayed us nearly an hour waiting for a ride when we probably could have gotten a cab in half the time. As we were heading out to the shuttle van (which it turned out was parked just out back), we passed two young ladies who were staying there and who also needed a ride. They'd called a cab about 25 minutes earlier, and it hadn't arrived yet. Chris told them the shuttle was headed to the city and told them it would cost $15 for the two of them (so $7.50 each for them instead of the $5 he was charging us). They went inside and paid the money, and as they came back out, their cab pulled up. It was going to be less expensive, so they went back inside to get their money back, but the hotel refused to give it to them. They had to send their cab away, and we all rode into the city with Chris. Obviously, we did not use the shuttle service again since Chris obviously set whatever price he felt like setting, and the dependability of the timing of a ride was ridiculous. All he cared about was taking advantage of as many hotel guests as possible.
After a long day at the CMA Fest, we arrived back at the hotel - in a cab - around 2:30 a.m. The friend who was sharing my room decided to take a shower then to save us time when we were getting ready to go out again around 9 a.m. The tub filled up with water yet again -- NOTHING had been done to fix the draining problem. I called the desk, and of course no one could do anything until the sometime later that day (but we were checking out that morning - Thank God !!! - so we didn't push the issue. When I took my shower around 7:00, there was still leftover water from my friend's shower, and by the time I was finished, the tub was nearly filled up. That's the way we left it when we checked out. I left a note in the room indicating the problem and thanking them for NOTHING when it came to customer service.
Please be assured that all of us will be making our own follow-up posts on Trip Advisor, and they will NOT be complimentary. Lesson learned - NEVER believe the word of hotel managers over the reviews of guests who've clearly experienced the managers' ignorance, poor service, and opportunism first-hand.
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- Also Known As:
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