Hotel looks great on web and very lacking in person. At arrival, we immediately noticed the property is "glum". Location is great, but the lobby is musty (just as the elevator and hallways). It's just overall run down. The check in desk looks NOTHING like the amazing website. It looks 20 years old scratched up. How does such a property obtain 3 stars? Its 1 star AT BEST. I immediately cancelled the stay and filed a complaint with AAA, where I booked. The hotel isn't bad or awful compared to 1*. It simply was advertised at 3-3.5*, and it isn't even close. I signed up for a 3*; therefore Hotel Preston is simply unacceptable at this price point.
I think it's funny that the hotel responds to everyone's criticism with "surprise". I've noticed that this INCREDIBLE "musty smell" is pervasive inside the property. MANY posts, over months, reflect that. But with each new post, the manger is "surprised." BTW, it's not a smoking smell... it's musty, as in damp, unclean, etc. Location should be 39.99/nte, rack. Even then, I'd choose "other" 39.99 locations. I hope the manager doesn't respond, just invest in a professional steam cleaner!
- Official Description (provided by the hotel):
- Hotel Preston is a delightfully uncommon Nashville hotel. Conveniently located near Nashville International Airport, just minutes from both downtown Nashville and Opryland, Hotel Preston caters to vacationers and business travelers alike with an only-in-Music City combination of creativity and sass. With an eclectic art collection and unique touches like lava lamps, rubber duckies and pet fish delivered upon request, Hotel Preston moves to its own beat.The hotel’s distinctive rooms, designed with custom furniture, eye-catching colors and unimaginably comfortable beds, have attracted worldwide media attention. Each room has a You Want It, You Got It button that caters to guests’ needs or whimsical desires: high-speed wireless Internet access, Aveda bath products, a Pillow Menu and Spiritual Menu.Hotel Preston offers state of the art meeting facilities with 7,408 sq. ft. of space including the 4,400 sq. ft. Gather Ballroom. Café Isabella serves up Italian comfort food with southern roots at Hotel Preston and caters to guests for breakfast, lunch and dinner. The hotel also boasts The Pink Slip, located off the lobby, where cocktails are served nightly and live music is showcased most nights and an inviting outdoor pool that is open seasonally. ... more less
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- Also Known As:
- Preston Hotel Nashville