There has never been a time in my life where I have been looking forward to providing feedback for service. The service I received during my recent stay at the Hilton Garden Inn not only made me want to provide feedback about my positive experience, but it has also cemented me as a loyal customer in the future. My trip started off a little bumpy when I ended up starting my morning at 3:30 am to catch my flight to Nashville. After getting to the airport in Nashville at 8am my guest and I were extremely exhausted, and we phoned the hotel to see if there was any chance we could check in to our room early. The two gentlemen at the desk on the morning of November 8th were incredibly helpful, and when we arrived at the hotel less than 20 minutes after our phone call they had our key waiting for us to head up to our room. The fact that they went out of their way to have our room available at 8:30am so we could check in and sleep was so helpful, and their pleasant attitude made it even better. After catching up on some sleep we stopped by the front desk where the two gentlemen once again recommended an outstanding restaurant, and even provide a coupon for our meal. While the service provided might seem minor to some people it really stood out to me. Finally, I just want to say that this was my second outstanding visit to this particular Hilton Garden Inn. It was thanks to this visit that I will be attending graduate school at Vanderbilt University starting in the fall of 2014, and over the next two years my fiancee and I will have multiple family members and friends coming to visit for different events. I will recommend the Hilton Garden Inn to each and every person that comes to visit, and I can also say that I will be a loyal customer to this hotel during the many trips I take back to Vanderbilt after I graduate. Thank you so much for your great service.
- Official Description (provided by the hotel):
- Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville