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Hilton Garden Inn Nashville/Vanderbilt
Ranked #27 of 159 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Reviewed 12 August 2009

We were traveling with several teenagers for a youth convention, and I feel as if the front desk staff was anticipating our arrival with dread and expected to have trouble with our group before they had ever met us. They weren't exactly rude, but less than welcoming. Two days into our stay, a hotel employee with a guest tried to access one of the rooms we were staying in. Her roster said that the room was vacant. She said she would make a note of it and resolve the problem. A couple of hours later, the front desk staff called and told us that we were not authorized to be in the room. I took my documentation to the front desk where I was told that there was a computer glitch but it was cleared up. While I was there, I witnessed the front desk staff upgrading another couple to a suite because the hotel had mistakenly double-booked our room. At this point, we weren't even given a mild apology for the mistake. Over the next hour, 2 more hotel employees attempted to access the room to show it to potential clients. Members of our group were inside, at times changing clothes while this happened. Upon the second attempt, a chaperone in another room stepped into the hallway and politely told the manager who was attempting to access the room about the continued problem. The manager asked the chaperone a question about the problem, and then as the chaperone attempted to answer the question, the manager held up her hand in the chaperone's face and said, "Not right now, I'm with a client." I have to add that we did not cause a single problem for the staff during our stay, left our rooms in good condition, and paid a hefty sum to stay there. When we checked out the next day, we were overcharged for the fourth room because the computer system still did not show it as having been reserved by us at the reduced conference rate.

In addition, the air conditioning units in the rooms were substandard. The temperature could not be set any lower than 68 degrees; however, at 68 degrees, one room would be hot and stuffy and another one, freezing cold. Many members of our group could not sleep and woke up drenched in sweat because of the humidity, regardless of how cool the room was.

  • Stayed: August 2009, travelled on business
    • Value
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    • Rooms
    • Cleanliness
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Thank Marleigh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,622 - 1,628 of 1,634 reviews

Reviewed 8 August 2009

This HGI is brand new.

Everything is typical Hilton Garden Inn. Great task chair, comfy bed. Nice stand-up shower stall (who uses a bathtub anyway?). The TV's are nice LCD, although the TV listing card did not match the actual TV channels. A minor annoyance. Also, the "digital" channels on the TV; none of them came in high-def, which I think is a waste of the LCD TV.

Bar was nice. Restaurant was nice. Lots of kids were staying here (probably cause they're offering rates of less than $100 per night as part of their grand opening special). Its awfully convinient to all of the West End businesses, which are great. Hundreds of restaurants to choose from.

Vanderbilt is a half-mile away. Easy to walk, and easy to drive to as well.

Parking is $18/day for self-park, and $23 for valet. The garage isnt attached to the hotel, so you have to take an elevator to the ground floor, and then walk into the lobby of the hotel. I never understand why they dont connect garages to hotels and provide a card key?

Overall, a very nice HGI.

Stayed: August 2009, travelled on business
Thank bkafrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2009

This place is great! My husband and I arrived with no prior reservations, the front desk attendants were courteous, friendly and more than accomodating... The hotel is new, so of course it is extremely presentable! And upon arrival to our room, the gentleman who checked us in had sent chocolate covered strawberries with whip cream to us as an anniversary congratulations. The hotels were clean and it is close to the action downtown... I must advise everyone!!!! STAY THERE!!!!!

  • Stayed: August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank hankandaudrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile
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Stayed: August 2017, travelled as a couple
Thank vakantieherma
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Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this reviewResponded 15 August 2017

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Reviewed 23 April 2017
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  • Stayed: April 2017, travelled with family
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    • Cleanliness
    • Service
2  Thank andreababista
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Allison G, Assistant General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this reviewResponded 26 April 2017
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Reviewed 8 April 2017 via mobile
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Stayed: April 2017, travelled with friends
Thank ChristerLundgren
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Allison G, Assistant General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this reviewResponded 10 April 2017
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Reviewed 8 August 2016
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  • Stayed: August 2016, travelled on business
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Thank Gunde S
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Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this reviewResponded 9 August 2016

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Additional Information about Hilton Garden Inn Nashville/Vanderbilt

Address: 1715 Broadway Avenue, Nashville, TN 37203-2709
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nashville
#4 Green Hotel in Nashville
#13 Romantic Hotel in Nashville
#16 Family Hotel in Nashville
Price Range: £111 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville/Vanderbilt 3*
Number of rooms: 194
Official Description (provided by the hotel):
Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville

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