Made Graduation reservations months ahead of time for multiple rooms for extended family. Arrived early in the day and called to see whether rooms would be available and we were told 12:30. We all went to lunch and arrived at the appointed time and were told that the rooms would be ready at 2:30, we told the hotel that it was important that the 12 people had a chance to change and prepare for our event at 4. We came back to the hotel and watched numerous guests check in the hotel while my 86 year old mother sat in the lobby. 2:30 came and went and no rooms. The hotel staff was absolutely NO HELP AT ALL! The staff was AWFUL. We were finally told, after sitting in the lobby for several hours, that "Check-In is 4:00 p.m.". After forcing us to sit for several hours in the lobby with no explanation the hotel did nothing to make it right.
Additionally, before we arrived we tried to book an additional rook and the hotel said there was now a 3 day minimum and the rate was $100 higher, This hotel gouges travelers. AVOID THIS HOTEL
- Official Description (provided by the hotel):
- Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more less
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- Also Known As:
- Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville